Corporate Solutions

The Company

Birmingham-based logistics specialists Corporate Solutions provide bespoke warehousing and distribution services for some of the UK's largest retailers, including Smurfit Kappa, Lidl and Vax.

The company runs a fleet of 100 44 tonne HGVs, fulfilling 60,000 temperature controlled and ambient deliveries and travelling 10 million miles every year – with less than 4% empty running.

We are passionate about technology at Corporate Solutions, says Stuart Payne, Commercial Director. It lies at the heart of our client offering, allowing us to reduce distribution costs and carbon footprint while improving service.

The Challenge

Checking the validity of fuel card activity was proving very time-consuming and both accuracy and effectiveness were limited.

Before we moved to the integrated solution, the accounts and operations team had to literally check thousands of individual fuel card transactions manually every year for accuracy, explains Stuart. It was a painstaking and laborious process and one still prone to human error, despite the effort involved.

The Solution

Having installed the Webfleet Solutions WEBFLEET solution across the fleet in 2014, the company decided to enhance the service by introducing BP FleetMove Pro. The new integrated approach combines vehicle location, fuel consumption, driver behaviour and vehicle maintenance data from WEBFLEET, with BP fuel card information to give full visibility of how fuel is being used across the entire fleet in one, easy-to-use interface.

Data is updated every 15 minutes and delivered via one convenient single software interface, with no need to download any spreadsheets.

As the software shows fuel levels alongside vehicle location and transactions, it helps to identify potential fuel card misuse or fraud.

Now we automatically get fuel card exception reports which highlight at a glance if there is an anomaly which might indicate fraudulent card use, says Stuart.

This could be an employee filling up with fuel in excess of their vehicle fuel tank’s capacity, topping up before the corresponding mileage has been driven or using their card to buy fuel when the relevant vehicle is at a different location. In each case, Stuart's team will get an alert via email or text and it will appear as an anomaly case in the reporting.

Driving behaviour scores are calculated by WEBFLEET’s integral OptiDrive 360 functionality, which gives drivers in-cab feedback and advice on a number of key indicators affecting fuel efficiency, including speeding, idling, sudden braking and harsh steering.

Together with mpg figures, the score forms the foundation for the company’s driver bonus scheme, with drivers rewarded for safer and more efficient performance on the road.

The company's commitment to improving driving style has reaped notable rewards. The average OptiDrive score has improved from 8.2 to 9.1 over 2 years, helping to push mpg performance across the fleet up by 9.2% and to cut fuel costs by 8.1%.

Being able to compare how employees are driving with how they are using their fuel card is also highlighting the reasons behind fuel usage patterns. A low mpg, for example, might be attributable to journeys in built-up locations, or it might be caused by harsh, inefficient, driving which needs addressing through the company's ongoing driver training programme.

WEBFLEET alerts will also notify Stuart when any of the dashcam cameras are no longer working, helping to plug any evidence gaps for insurance claims.

Integration with the incumbent routing and scheduling system means that, as well as sending order and route instructions to each driver terminal, Stuart will soon be able send his drivers directions to the most appropriate BP stations on each route to help them get the best fuel deals.

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Death Valley Towing

The Company

Death Valley Towing’s stand-alone business is growing exponentially. The company’s team of seven drivers and five light-duty vehicles offer 24-hour aid to stranded motorists and support property managers, law enforcement, local garages, insurance companies and auto clubs. Today, the business uses some of the best and most progressive equipment and systems in the industry, demands excellence and professional performance from its employees, and prides itself on treating its customers right and with total transparency.

The Challenge

When Lauren and Lee Richardson bought Death Valley Towing four years ago they took on a 33-year-old business with ancient business practices. The tower operated out of a small, humble office in Seneca South Carolina. There was no technology. Drivers took pictures of towed vehicles with a physical camera and were dispatched and managed using clipboards and three-part forms.

It was easy to lose information. Easy for drivers to pull a fast one. Easy for people whose cars were towed to challenge you. We looked at this messy, dark ages business and said, there has to be a better way, says Lauren.

The Solution

A user of Omadi for three years, Death Valley invested in WEBFLEET for fleet tracking this year. There’s nothing more disconcerting than looking at the map and seeing your driver in the middle of the lake when he should be on the road, chuckles Lauren. In addition to installing WEBFLEET, she also agreed to pilot a new integration with HAAS Alert Safety Cloud, which broadcasts a ‘slow down move over’ alert to surrounding vehicles when a tower stops on the side of the road. On-the-job fatality risks in the tow truck industry are nearly 15X greater than other industries with one tower killed every six days according to the AAA.

The decision to use the WEBFLEET/HAAS integration hit home for Lauren and Lee only a few days later, with the news of the death of a fellow tower. He was killed by a hit and run driver. It got very real. This product can help to ensure this doesn’t happen to anyone else, says Lauren.

The combination of Omadi, WEBFLEET and HAAS Alert has improved Death Valley’s transparency and service.

With WEBFLEET I’m able to see my driver pulling up alongside a vehicle on the side of the road. I can see him pulling into the driveway. That’s a different level of service than most people are accustomed to from towing companies, says Lauren.

She’s also able to provide breakthrough service to her property management clients. Using WEBFLEET I can provide photo evidence documenting a parking infraction. I have data to show we have patrolled the lot. Clients can even log in to see what’s been towed, where the driver is located, and when PTO is engaged.

WEBFLEET has also improved their policing relationships. Says Lauren, We can tell them precisely where our driver is, and provide an accurate ETA to the scene. It’s cut down on the number of phone calls back and forth.

Finally, Lauren can keep an eye on her drivers while empowering them to be more efficient and safer based on their performance behind the wheel. It’s a small town. Our reputation matters. WEBFLEET allows me to monitor our drivers’ speed and aggressive driving to enable issues to be immediately addressed. And I can be assured they are out on the roads patrolling and not heading to the lake to fish.

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Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet Solutions for a demonstration of the WEBFLEET fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet Solutions, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet Solutions compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet Solutions conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet Solutions supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. WEBFLEET updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet Solutions’ WEBFLEET system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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