Customer Support Representative B2B French and Italian Speaker

To further accelerate our growth even more and strengthening our leading position we are on the outlook for Customer Support Representative B2B French and Italian Speaker. Our team supports B2B resellers and customers from France, Spain, Portugal, Italy and other countries. In addition, team members are working on additional projects or specializing on certain topics.

Sound good so far?

Here’s a little taste of your challenge:

• Provide product information and effective technical support through multiple channels (phone, e-mail, chat);
• Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
• Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities).

As a member of the global Customer Support team, you are asked to deliver the following:

• An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
• Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;
• A constant and pro-active improvement of product/support knowledge;
• Pro-active engagement in additional activities (when the regular workload allows it).

Who are you?
 

There is no set route to become part of Webfleet Solutions. But to be successful in this role, this is the kind of profile we have in mind:

• You have native or business level proficiency in French and Italian. Fluency in English also required (is our company language).
• You have excellent proven technical customer support experience of around a year in an international B2B environment;
• You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
• You have proven experience (and success) in sales is an advantage;
• You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

Who are we?
 

Webfleet Solutions, known as TomTom Telematics until October 1st 2019, is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services. With our Software-as-a-Service solution WEBFLEET we are helping more than 50,000 customers worldwide to increase their fleet efficiency by improving vehicle and fleet performance, saving fuel and reducing CO2 emissions. As of April 1st 2019 we are a part of Bridgestone Europe NV/SA (“Bridgestone”), a subsidiary of Bridgestone corporation, the world’s largest tyre and rubber company.

Together with our team of 700 employees in 15 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state-of-the-art-technology and delivering world-class services to our customers. Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.

For further information, please visit www.webfleet.com.