TomTom Telematics is now Webfleet Solutions.

Technical Support B2B - Dutch Speaker

The Netherlands, Amsterdam
We are looking for a Technical Support B2B to delight our customers with your passion and knowledge of our Webfleet Solutions products. Customers will look for you for technical guidance and for advice in addressing their product usage and issue needs.

Here’s a little taste of your challenge:

  • Provide email and phone support to our customers (B2B) and partners.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Investigate and take care of large and complex technical support matters, where necessary working closely together with peers across all departments.
  • A constant and pro-active improvement of product/support knowledge.

Who are you?

There is no set route to become Technical Support, but to be successful in this role this is the kind of profile we have in mind:

  • Experience within a customer services or customer-facing role.
  • Excellent communication skills in Dutch and English.
  • You are a true team player, you enjoy sharing knowledge with each other.
  • Passion for technology, curiosity on how things work, you are an investigator!

What can you expect? 

  • You will never get bored! We move fast like a “start-up” but have the backing of a billion euro company.
  • We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with. 

Let’s not forget the good stuff!

  • Quarterly bonus plan.
  • 25 annual leave days with option to buy up to 10 days.
  • Discounts on various shops, restaurants, bars, gyms, etc. 
  • Referral bonus system (half month of salary per hired candidate). 
  • Yearly merit review. 
  • Full time paid training. 
  • Social committee: office parties with food and drinks.
  • Health insurance discounts and contributory pension scheme. 
  • No work on evenings and weekend.

Who are we?

Webfleet Solutions, known as TomTom Telematics until October 1st 2019, is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services. With our Software-as-a-Service solution WEBFLEET we are helping more than 50,000 customers worldwide to increase their fleet efficiency by improving vehicle and fleet performance, saving fuel and reducing CO2 emissions. As of April 1st 2019 we are a part of Bridgestone Europe NV/SA (“Bridgestone”), a subsidiary of Bridgestone corporation, the world’s largest tyre and rubber company.

Together with our team of more than 750 employees in 16 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state-of-the-art-technology and delivering world-class services to our customers. Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.

For further information, please visit

Want to join us?

We would like to meet you!
Pre-employment screening might be part of the selection process.