At Webfleet, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
A cookie is a text file placed on your computer, mobile device or device connected to your computer.
What kind of cookies are there?
There are different types of cookies. Functional cookies are placed to ensure that the website is functionating properly.
Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookiesetting above you can switch on/off cookies and settings which we use to make our content or advertisement more relevant for you. More information on these cookies and settings can find below.
Functional cookies
Webfleet websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for login in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well functionating website and to deliver the service they will placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar and Google Tag Manager to collect site analytics to constantly improve our website.
Personalization & advertisement cookies and settings
When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interest and use this information to give you a more personalized experience. We use the following cookies and settings:
Adwords: To offer you relevant advertisement when you use the Google search engine or exclude you from seeing Webfleet advertisement in Google.
Doubleclick: To offer you relevant advertisement on webfleet.com or on external websites. Doubleclick is owned by Google. Here’s a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisement on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interest to Facebook we are able to offer you more relevant advertisements.
Bluekai: To offer you relevant advertisement in the Bluekai network.
Bing: To offer you relevant advertisement when you use the Bing search engine or exclude you from seeing Webfleet advertisement in Bing.
Linkedin: To offer you relevant advertisement at Linkedin or exclude you from seeing Webfleet advertisements on Linkedin. Webfleet also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via Linkedin. We receive general Linkedin data about users who have seen our advertisement such as details about Industry, Job Role, Region and Company size. Together with the cookie information we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to Linkedin and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled a contact form on the Webfleet site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.
If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.
Does Webfleet use any other technologies than cookies?
Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web API’s (Web Application Programming Interfaces) e.g. when you attach a Webfleet device to your computer.
From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!
We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.
More than 80 per cent of fleet operators face false customer complaints
London, 11 July 2012 New research from TomTom has revealed 81 per cent of firms operating a vehicle fleet are regularly forced to deal with false or mistaken customer complaints.
Of all complaints faced by fleet operators, 40 per cent of respondents claimed those related to late deliveries or late arrival at a job cropped up most frequently. Invoice queries (31 per cent) and missed appointments (15 per cent) also proved to be common grievances.
“Clearly, the efficient handling of customer complaints is a key concern for any business but it is concerning to see such a high proportion of fleet operators are being forced to regularly deal with erroneous disputes” said Giles Margerison, Director UK & Ireland TomTom Business Solutions.
“In such situations, the onus of proof often falls on the business and the visibility gained from a fleet management system allows companies to check the validity of these claims and provide customers with the necessary evidenc.”
“Fleet management technology allows firms to prove exactly when their employees arrived and departed a job, automatically generate accurate invoices and better manage workflow and job dispatch”
A further 42 per cent of firms have encountered false claims, such as bogus motor insurance claims, against their drivers while out on the road according to the research.
“By monitoring driver behaviour and logging specific driving events, such as speeding or harsh steering and braking, fleet management technology can provide crucial evidence in the case of incidents on the road” added Giles.
“The associated improvements in driving style can help to reduce the number of motoring claims encountered by a fleet operator. In turn, businesses can benefit from an improved risk profile and reduced insurance premiums”
An example of how this technology has been applied to benefit customers is TomTom customer Telent Rail. By implementing TomTom's systems, Telent was able to reduce the time taken to allocate jobs by 80 per cent, from 75 minutes to 15 minutes, exceeding strict customer SLAs and boosting customer satisfaction levels.
Click here for advice from TomTom Business Solutions' UK Director Giles Margerison on how fleet management technology can help companies meet customer service level agreements and win new business.
