West Dunbartonshire Council

The Organisation

Connecting the shores of Loch Lomond with Glasgow, West Dunbartonshire provides access to some of Scotland’s most beautiful scenery and a network of towns and villages. There are three town centres; Clydebank, Dumbarton and Alexandria. The council has a fleet of 380 vehicles that are used in delivering services for the residents of West Dunbartonshire. This fleet is made up of cars, vans and minibuses as well as specialist vehicles such as refuse collection trucks and road sweepers. The fleet has a capital value of approximately £8 million and annual running and operating costs of over £2M.

The Challenge

Running vehicle fleets does not only incur costs – as a signatory to Scotland’s Climate Change Declaration, the council has a carbon reduction commitment to reduce CO₂ emissions by one third by 2015. The cost of fuel to the council has increased significantly over recent years and it is clear that the council needs controlling mechanisms to regulate and influence the sustainable use of fuel. Added to this, there was concern over the usage of council vehicles and the need to know where and how council property was being used. With a highly recognisable fully branded fleet, West Dunbartonshire are aware that they are continuously visible and that tax payers note any inappropriate use. Coupled with this comes the incidence of public challenges and spurious insurance claims against the council. Tracking of the vehicles was becoming necessary to cut rising costs, raise efficiency and save time on administration.

The Solution

In March 2010 the council installed LINK GPS tracking boxes from Webfleet Solutions into 260 of their fleet of vehicles. This was a significant investment for the council, particularly at a time when budgets were being trimmed in every area. Nevertheless the Fleet and Waste Services Division led by Rodney Thornton, was confident that its introduction would reduce fuel costs. Following research and a competitive tendering exercise, the council selected Webfleet Solutions to provide the solution.

Driving more economically, efficiently, and safely, will reduce the council’s carbon footprint and longer term costs for the council. It was clear that many drivers, however unwittingly, were wasting valuable resources because of the way they drive. Reducing average speed and instances of harsh braking and cornering delivers direct, measurable reductions in fuel consumption, servicing and maintenance costs and is proven to reduce accidents.

As a result of improved control of the vehicle fleet, the council is projecting that fuel usage will be down by around 70,000 litres in the period April 2010 – March 2011 when compared to the previous year. Ultimately, the council has not only saved huge costs, they have succeeded in reducing their annual climate impact.

Improvements to the way council vehicle operators carry out their duties has reduced our annual fuel costs by over £100,000 per annum, reduced servicing and maintenance costs in the longer term, will extend the working life of a number of vehicles and decrease the production of CO₂, said Rodney Thornton.

West Dunbartonshire council are so impressed with the results of WEBFLEET, they are incorporating the Webfleet Solutions ecoPLUS into a selection of the vehicles across the fleet. The ecoPLUS provides businesses with live data such as fuel consumption and live carbon footprint so vehicles can be accurately benchmarked and best practice developed to help achieve wider objectives such as fuel saving and carbon footprint reduction.

Webfleet Solutions ecoPLUS will enable the council to further reduce fuel consumption, by gaining a real time view of the fuel efficiency of each vehicle, showing when and where fuel is wasted. Idling time in particular has been highlighted as a major contributor to fuel wastage in this sector.

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Wright Mix

The Company

Founded in 2005, Wright Mix is the leading supplier of screed and ready mix concrete in Leicestershire. They mix product on site, reducing waste and ensuring their customers only pay for what they deliver.

The Challenge

Wright Mix were operating a manual booking and scheduling system and were communicating with drivers by mobile phone. As the company grew both their fleet of vehicles and customer base, they began to realise that their paper-based systems were no longer practical. Manual administration was very time consuming for the back office team, lead to customer service challenges and did not make the most of their capacity. Customer payment was usually in the form of cash or cheque, resulting in a heavy administration burden and often issues with bad debt.

Wright Mix wanted a system to help their day-to-day shipping and ordering process that gave them the flexibility to serve their customers in a dynamic environment and created traceability and efficiency for their drivers and office staff.

The Solution

HHaving initially introduced WEBFLEET vehicle tracking technology from Webfleet Solutions, the company added PRO driver terminals and integrated the telematics solution with an advanced booking and scheduling interface called AGGSMART.

Developed expressly for the aggregates market, AGGSMART works throughout the whole Wright Mix sales and fulfilment process, from quotation and ordering, to scheduling, dispatch and delivery and finally billing and payment. The system enables sales agents to accurately advise customers on what and how much material they need by following a series of questions. Following pre-authorisation of payment, a job can be dragged and dropped into a specific timeslot within the dynamic scheduling system.

All delivery jobs are sent through to each volumetric mixer truck via Webfleet Solutions’ WEBFLEET system. The job appears on the screen of the driver’s PRO8 driver terminal. Once accepted, directions are automatically plugged into the PRO 8 navigation software, giving the driver, office and customer an accurate ETA.

Before we had WEBFLEET and AGGSMART, I was constantly on the phone to customers and drivers – the days were so frantic. Now, the office is very calm and I never miss a call, explains Peter Harris, Operations Manager at Wright Mix.

The solution gives the team a complete overview of all jobs across all vehicles, enabling total flexibility and the ability to arrange the schedule to maximise the use of their capacity. It also gives the customer a specific timeslot.

If a customer needs a delivery earlier or later than scheduled, or has an urgent new order, the system can adjust the schedule without losing any time, while updating customers throughout the process.

WEBFLEET talks to AGGSMART through the whole delivery process, so that the driver is able to check the level of pre-authorised payment before dropping the concrete or screed. The customer is asked to sign the screen to record arrival time on site and the start and completion of the delivery.

The exact volume of product delivered to the customer is then recorded in the AGGSMART app which enables Wright Mix’s accounting system (also integrated) to automatically bill the customer using the preauthorised payment method.

WEBFLEET and AGGSMART now work in tandem to provide advanced scheduling, dynamic job dispatch and workflow, automatic billing, accurate customer ETAs and digital signature capture.

The efficiency and flexibility of our booking, dispatch, delivery and administration systems has allowed us to stay lean and pass on this efficiency to customers in the form of excellent service with reasonable pricing, says Peter.

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Binclean SA

Introduction

Johannesburg-based waste management firm BinClean faces a myriad of threats to its productivity on a daily basis. Through Webfleet Solutions technology, the company has been able to achieve remarkable improvements in efficiency and cost savings.

About BinClean

Since launching in 2002 BinClean SA has grown into one of South Africa’s leading waste management companies, offering waste management solutions that result in vastly reduced carbon footprints, which positively impacts the environment. BinClean’s extensive network enables the company to find waste management solutions that fit customers’ requirements, and provides them with hassle-free waste management services.

The company’s core business centres around skip and bin hire – BinClean SA only rents out its own skips and bins and does not utilise any client-owned containers, skips or bins.

The Challenge

In the past, BinClean dispatchers would communicate with drivers via two-way radio. Drivers would be provided with a list of all their trips for the day and use a map book to find the various addresses.

If there was a spelling mistake on the order sheet or there were pages missing from the map book, precious time would be wasted. More importantly, the company’s ability to deliver an excellent level of service would be compromised.

The overtime bill was eating into profitability and every resource was stretched to the limit, limiting the rate at which the company could grow in Gauteng and elsewhere.

The Solution

BinClean CEO Neil Yates admits that, prior to the introduction of the Webfleet Solutions system, he was doubtful about the ability of any system to address the company’s unique requirements and challenges. In 2015 BinClean installed the Link 510 tracking device into all its vehicles – it has a total of 11 vehicles – as well as the WEBFLEET fleet management and vehicle tracking system across its dispatch centres linked to mobile terminals.

The system optimised the company’s logistics planning onto a single integrated software system, resulting in an estimated 20% increase in production.

Thanks to the improvements in production efficiency, we were amazed to discover that we had one more vehicle than we actually needed, Yates says. This might not sound like much, but it’s reduced our overtime bill by 50% and we have been able to do 20% more work in a day, consuming half the overtime costs with one less vehicle.

Also, our fuel expenditure dropped by around 15%, reducing our overall carbon footprint while improving productivity. As we were able to complete more work each day at much lower cost, we were able to grow the business faster and serve more clients at a much higher level of excellence and precision, he says.

With the help of the WEBFLEET system, operator errors were significantly reduced as all orders would be sent remotely to each unit directly from the dispatch office. The system indicates if there are any problems with the addresses (such as spelling errors or name changes) and navigates the vehicle to the exact delivery location via the most efficient route.

The WEBFLEET system helps owners to optimise their fleets, provide real-time information about the location of vehicles and lets managers communicate directly with drivers.

Whether used in a single car or a national fleet of hundreds of vehicles, these systems offer improvements in driver behaviour, substantial fuel savings, and enable seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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