WGM Engineering Group

The Company

WGM Engineering Group is one of Scotland’s leading engineering solutions providers. The company offers a complete turnkey solution for mechanical and electrical and civil engineering. Established in 1986, WGM has developed a reputation for outstanding client service, a high quality of work and a passionate commitment to health and safety. The company offers a countrywide service from three linked service centres based in Glasgow and Livingston. The business operates primarily in the water and waste water sectors, but also in the petrochemical, power and process industries as well as having a number of food and beverage clients.

WGM employs around 180 staff and operates a fleet of 90 vans.

The Challenge

WGM was facing issues with its previous telematics provider, which was providing poor quality and often inaccurate information. With engineers on call 24/7/365, often travelling to remote areas to carry out repairs and maintenance in poor weather conditions, the company was looking for a product that would enable them to monitor a number of areas, including arrival time on site, fuel consumption, carbon footprint and driver behaviour. With ambitious growth plans, the company was seeking a solution that not only provided timely and accurate data but was sufficiently flexible to adapt as the fleet increased in the next three to five years.

The Solution

According to Head of HR Yvonne Thompson, WGM chose WEBFLEET because it ticked so many boxes.

WGM Engineers work in a very fast moving environment, operating in a reactive situation. They can be working on issues as simple as a pump repair or a major asset at a wastewater treatment plant. The vans cover on average 28,000 miles a week, often working in remote locations.

Introduced as an improvement tool, the installation of LINK and EcoPlus brought immediate benefits. The WEBFLEET fleet management platform provided the ability to monitor a wide range of KPIs, including speeding incidents, idling, arrival and departure times on site and real time planning.

We began to see results immediately, said Yvonne Thompson. Drivers quickly realised the benefits for them, as well as for the company, in making use of the OptiDrive facility, which monitors driver behaviour recording incidents such as speeding, harsh braking and idling.

Many of the jobs are undertaken in variable weather conditions with the engineers using their vans to warm up whilst on site. Increased knowledge of fuel consumption and a company-wide initiative to reduce carbon consumption meant that idling time reduced from 11 minutes per day to eight minutes per day.

Over a 12 month period the average OptiDrive scores went from 6.1 to 6.7. Fuel cost savings of 22% were achieved and fuel consumption improved from 33.8mpg to 36mpg, while speeding incidents were reduced from 1% of driving time to 0.1% of driving time.

We also used the figures in the charts to explain the measures to wider groups of people, explained Yvonne Thompson. For example, we are now able to show both existing and prospective customers that we can track the exact arrival times on site and the length of stay. Such transparency is a powerful tool in reinforcing our commitment to customer service and also demonstrates transparency.

WEBFLEET also integrates seamlessly with Fleetcheck, which WGM uses for vehicle maintenance, enabling mileage for each vehicle to be updated on Fleetcheck to monitor service and maintenance, this reducing the duplication of information.

The responsive nature of the business means that the ability to route plan in real time is a major bonus for the engineering team’s job planners. Sometimes planning changes hour by hour and the ability to check where a particular engineer is located at a specific time has really helped to streamline our planning process and improve accuracy on arrival times, said Yvonne Thompson.

As a management information tool, the ease of use of the analytics and the ability to drill down and compare one vehicle trip to another, really helps us to define what is going on. It provides factual information from an HR perspective, too. The support we had from the reseller during the sales and implementation was superb. The whole experience with Webfleet Solutions has been absolutely brilliant for us!

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Wright Mix

The Company

Founded in 2005, Wright Mix is the leading supplier of screed and ready mix concrete in Leicestershire. They mix product on site, reducing waste and ensuring their customers only pay for what they deliver.

The Challenge

Wright Mix were operating a manual booking and scheduling system and were communicating with drivers by mobile phone. As the company grew both their fleet of vehicles and customer base, they began to realise that their paper-based systems were no longer practical. Manual administration was very time consuming for the back office team, lead to customer service challenges and did not make the most of their capacity. Customer payment was usually in the form of cash or cheque, resulting in a heavy administration burden and often issues with bad debt.

Wright Mix wanted a system to help their day-to-day shipping and ordering process that gave them the flexibility to serve their customers in a dynamic environment and created traceability and efficiency for their drivers and office staff.

The Solution

HHaving initially introduced WEBFLEET vehicle tracking technology from Webfleet Solutions, the company added PRO driver terminals and integrated the telematics solution with an advanced booking and scheduling interface called AGGSMART.

Developed expressly for the aggregates market, AGGSMART works throughout the whole Wright Mix sales and fulfilment process, from quotation and ordering, to scheduling, dispatch and delivery and finally billing and payment. The system enables sales agents to accurately advise customers on what and how much material they need by following a series of questions. Following pre-authorisation of payment, a job can be dragged and dropped into a specific timeslot within the dynamic scheduling system.

All delivery jobs are sent through to each volumetric mixer truck via Webfleet Solutions’ WEBFLEET system. The job appears on the screen of the driver’s PRO8 driver terminal. Once accepted, directions are automatically plugged into the PRO 8 navigation software, giving the driver, office and customer an accurate ETA.

Before we had WEBFLEET and AGGSMART, I was constantly on the phone to customers and drivers – the days were so frantic. Now, the office is very calm and I never miss a call, explains Peter Harris, Operations Manager at Wright Mix.

The solution gives the team a complete overview of all jobs across all vehicles, enabling total flexibility and the ability to arrange the schedule to maximise the use of their capacity. It also gives the customer a specific timeslot.

If a customer needs a delivery earlier or later than scheduled, or has an urgent new order, the system can adjust the schedule without losing any time, while updating customers throughout the process.

WEBFLEET talks to AGGSMART through the whole delivery process, so that the driver is able to check the level of pre-authorised payment before dropping the concrete or screed. The customer is asked to sign the screen to record arrival time on site and the start and completion of the delivery.

The exact volume of product delivered to the customer is then recorded in the AGGSMART app which enables Wright Mix’s accounting system (also integrated) to automatically bill the customer using the preauthorised payment method.

WEBFLEET and AGGSMART now work in tandem to provide advanced scheduling, dynamic job dispatch and workflow, automatic billing, accurate customer ETAs and digital signature capture.

The efficiency and flexibility of our booking, dispatch, delivery and administration systems has allowed us to stay lean and pass on this efficiency to customers in the form of excellent service with reasonable pricing, says Peter.

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Binclean SA

Introduction

Johannesburg-based waste management firm BinClean faces a myriad of threats to its productivity on a daily basis. Through Webfleet Solutions technology, the company has been able to achieve remarkable improvements in efficiency and cost savings.

About BinClean

Since launching in 2002 BinClean SA has grown into one of South Africa’s leading waste management companies, offering waste management solutions that result in vastly reduced carbon footprints, which positively impacts the environment. BinClean’s extensive network enables the company to find waste management solutions that fit customers’ requirements, and provides them with hassle-free waste management services.

The company’s core business centres around skip and bin hire – BinClean SA only rents out its own skips and bins and does not utilise any client-owned containers, skips or bins.

The Challenge

In the past, BinClean dispatchers would communicate with drivers via two-way radio. Drivers would be provided with a list of all their trips for the day and use a map book to find the various addresses.

If there was a spelling mistake on the order sheet or there were pages missing from the map book, precious time would be wasted. More importantly, the company’s ability to deliver an excellent level of service would be compromised.

The overtime bill was eating into profitability and every resource was stretched to the limit, limiting the rate at which the company could grow in Gauteng and elsewhere.

The Solution

BinClean CEO Neil Yates admits that, prior to the introduction of the Webfleet Solutions system, he was doubtful about the ability of any system to address the company’s unique requirements and challenges. In 2015 BinClean installed the Link 510 tracking device into all its vehicles – it has a total of 11 vehicles – as well as the WEBFLEET fleet management and vehicle tracking system across its dispatch centres linked to mobile terminals.

The system optimised the company’s logistics planning onto a single integrated software system, resulting in an estimated 20% increase in production.

Thanks to the improvements in production efficiency, we were amazed to discover that we had one more vehicle than we actually needed, Yates says. This might not sound like much, but it’s reduced our overtime bill by 50% and we have been able to do 20% more work in a day, consuming half the overtime costs with one less vehicle.

Also, our fuel expenditure dropped by around 15%, reducing our overall carbon footprint while improving productivity. As we were able to complete more work each day at much lower cost, we were able to grow the business faster and serve more clients at a much higher level of excellence and precision, he says.

With the help of the WEBFLEET system, operator errors were significantly reduced as all orders would be sent remotely to each unit directly from the dispatch office. The system indicates if there are any problems with the addresses (such as spelling errors or name changes) and navigates the vehicle to the exact delivery location via the most efficient route.

The WEBFLEET system helps owners to optimise their fleets, provide real-time information about the location of vehicles and lets managers communicate directly with drivers.

Whether used in a single car or a national fleet of hundreds of vehicles, these systems offer improvements in driver behaviour, substantial fuel savings, and enable seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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Reach customers faster than ever

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