A cookie is a text file placed on your computer, mobile device or device connected to your computer.
There are different types of cookies. Functional cookies are placed to ensure that the website is functionating properly.
Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookiesetting above you can switch on/off cookies and settings which we use to make our content or advertisement more relevant for you. More information on these cookies and settings can find below.
Webfleet Solutions websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for login in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well functionating website and to deliver the service they will placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar and Google Tag Manager to collect site analytics to constantly improve our website.
When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interest and use this information to give you a more personalized experience. We use the following cookies and settings:
If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.
Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web API’s (Web Application Programming Interfaces) e.g. when you attach a Webfleet Solutions device to your computer.
London, September 11, 2012
Traffic congestion is the number one reason mobile workers arrive late for jobs, according to TomTom research.
Ninety per cent of UK van drivers admit to arriving late for customer appointments – with traffic cited as the major cause by 93 per cent of respondents. The survey, conducted among mobile workers operating as part of a company fleet, found 27 per cent of drivers are regularly late.
“Our latest research reveals traffic is a serious obstacle preventing service and delivery firms from attaining first-class standards of customer service” said Thomas Schmidt, Managing Director, TomTom Business Solutions.
“Clearly, the majority of businesses operating a mobile workforce face a major struggle to meet customer expectations but although traffic cannot be controlled, its effect can certainly be mitigated. Advanced fleet management systems, incorporating live traffic information, allow companies to plan around delays and dispatch employees to jobs based on quickest arrival times, not simply who is closest to the customer”
All of those questioned claimed traffic had an impact on their weekly job schedule, with 81 per cent stating congestion was a regular source of disruptions.
The research also discovered 49 per cent of van drivers feel stressed because of traffic. The top two reasons traffic causes stress are frustration at being stuck (cited by 63 per cent of drivers suffering traffic-related stress) or annoyance caused to customers (21 per cent).
“Traffic congestion puts significant pressure on mobile workers, causing missed deadlines, disruption to the work schedule and disappointment among customers” added Thomas Schmidt.
“Advanced fleet management technology provides the tools needed to alleviate stress and make employees' jobs easier. Smarter routing means less frustration, while workflow planning can take into account journey times for specific routes or times of the day, meaning customers are provided with accurate ETAs and quickly informed in the case of delays or changes to the job schedule”