Electronic proof of delivery (ePOD)

It offers a wide range of operational and customer service benefits. By digitalising the delivery confirmation process, it eliminates the risks and ineffi­ciencies that come with paper-based systems.

• Greater accuracy and fewer errors: delivery details are captured digitally, reducing the chance of missing information, illegible handwriting or lost paperwork.
• Real-time visibility: each completed delivery is updated instantly in your system, allowing dispatchers and managers to track progress and react quickly to incidents.
• Faster invoicing and cash flow: completed deliveries are confirmed on the spot, so invoices can be generated immediately — shortening the payment cycle.
• Improved customer experience: customers receive timely, transparent updates and reliable proof of delivery, increasing trust in and satisfaction with your company.
• Fewer disputes and returns: clear digital evidence — including signatures, timestamps and photos — minimises the risk of misun­der­standings and protects both you and your customers.
• Reduced admin burden: automated data capture and synchron­isation save manual input time and lower overhead costs.

In a nutshell, ePOD technology enables fleets to become more efficient, cost-ef­fective and customer focused.

EPOD automates data capture, speeds up documentation, reduces admin­is­trative work and provides real‑time updates.

It enables better resource planning and improves delivery efficiency.

Managers can make faster, data-driven decisions to optimise routes and reduce costs.

Look for real-time tracking, signature capture, photo proof, integration with ERP/CRM/TMS systems and a user-friendly interface.

Scalability, secure cloud storage and reporting functions are also key.

The system should work across devices and support compliance with data protection regulations.

Logistics, retail, e-commerce, field services, healthcare and construction companies all benefit from faster, more accurate delivery confirmations.

It’s particularly valuable for sectors relying on time-­sens­itive or high-value deliveries.

Any industry with a mobile workforce or delivery chain can improve visibility and performance with ePOD.

EPOD integrates with your existing order management system, seamlessly incorporating a natural extra step into the delivery process. From the driver terminal, you can capture the time, location and signature of a customer, as well as upload photos or attachments if necessary.

For deliveries requiring confirmation, the system automatically prompts the driver to collect proof at the correct moment, so nothing gets missed.

The data collected is synced instantly to the system, so dispatchers and managers can monitor progress in real time.