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Elis UK Ltd

The Company

Elis works with thousands of organisations across Europe, providing a range of textile rental and laundry services covering everything from clothing and chefware, to bed and bath linen and hygiene equipment. The company strives to promote excellence through continuous improvement.

The Challenge

On a daily basis, the company’s fleet of 480 HGVs and 270 LCVs make around 5,000 deliveries to UK restaurants, hotels, hospitals and manufacturers.

Elis was looking to make improvements in both driver safety and fleet sustainability, and wanted to do so with one integrated solution. With different telematics systems employed across different business divisions, the company lacked central control over its fleet operations and had no way of reporting ROI.

The Solution

The WEBFLEET fleet management platform from Webfleet Solutions has combined all the functionality Elis needs – telematics, cameras, mileage auditing, fleet data reporting and transport management – on a single interface.

The company now has one accurate, real time version of the truth across its fleet, and a complete risk management audit trail.

Driving behaviour insights

Using OptiDrive 360, a key feature of the Webfleet Solutions system, Elis initiated a driver improvement programme. OptiDrive 360 provides drivers with real-time feedback and coaching, notifying them when they are driving inefficiently or unsafely via their driver terminals and scoring them based on their performance.

Each depot is incentivised to improve their driver scores and we've seen some dramatic results, said Peter Kelly, Group Compliance and Fleet Manager, Elis. Incidences of inefficient or unsafe driving have been cut by 58 per cent, vehicle idling by 76 per cent and we've virtually eradicated speeding.

Furthermore, we’ve successfully reduced overall fleet mileage by 24 per cent. Combined with wider business initiatives, these improvements have helped us cut carbon emissions by more than 2,000 tonnes and achieve fuel cost savings of £1.8 million.

A digital eye on the road

Three-sixty-degree footage from ICanProve.IT on-board cameras can now be viewed directly from WEBFLEET. The footage allows the company to address the root causes of performance issues with individual drivers, and also provides irrefutable evidence to safeguard them in the case of non-fault incidents.

Driving events are automatically categorised by level of severity. Crashes or events above ‘level 3.5’ result in automatic alerts being emailed to Elis’s Logistics Manager, who can click through to witness what is happening in real time. Automated downloads of before and after footage can also be reviewed, with Elis’s claims representatives able to access these within minutes.

If events occur as a result of evasive action, taken to avoid accidents, camera footage will support the drivers. In other cases, advice or training may be offered, or disciplinary action taken, to help improve driving performance.

Where accidents have occurred, the cameras have helped prove liability said Peter Kelly. We use to pay out on 80 per cent of accidents, we now only pay out on 20 per cent, saving us £1.2 million in insurance claims handling costs.

Rear mounted cameras are also being used to ensure goods are loaded and unloaded correctly, with footage of mistakes incorporated in training videos to improve safety standards.

With WEBFLEET we’re futureproofed, added Peter Kelly. The solution is one of the best investments we've ever made - the figures speak for themselves. It's a total win-win – for us, our drivers, our insurers and the environment.

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Sanctuary Maintenance

Ethical provider of property maintenance & facilities management

The Company

Ethical provider of property maintenance & facilities management

Sanctuary Maintenance is part of Sanctuary Group, a leading provider of housing and care homes across the UK. The Group manages around 94,000 units of accommodation, including more than 60 care homes.

All maintenance on the Group’s housing stock is carried out through Sanctuary Maintenance, which has teams of fully qualified plumbers, electricians, gas engineers, gardeners, cleaners and general operatives. Sanctuary Maintenance operates a 24/7 365 days a year Customer Service Centre, based in Hull, which handles all customer calls and is responsible for the allocation of jobs to the maintenance teams operating in six regions throughout the UK.

Sanctuary has an in-house fleet comprising 600 light commercial vehicles. Fleet performance is critical to Sanctuary Maintenance’s objective of providing a quick and efficient response to customers’ requirements.

The Challenge

Improving performance to deliver a better experience for customers

A core aim is to provide a top quality service for the customers of Sanctuary Maintenance clients. As part of an established programme to invest in service levels and customer experience, Sanctuary Maintenance’s next step was to look at the performance of the fleet.

Fuel and maintenance costs were an additional consideration, as higher fuel prices resulted in the fuel spend escalating.

With this in mind, a decision was made to consider tracking vehicles as a means of driving down costs and improving service and Sanctuary Maintenance entered into a relationship with a Webfleet Solutions reseller.

The Solution

25% fuel savings in first two months

This focused on two regions and involved 80 vans. LINK was installed and within two months savings of 25% had been achieved on fuel costs, with other benefits quickly identified.

Driving standards improved immediately. In particular, our drivers’ speed awareness increased almost overnight, said Managing Director Dennis Evans. The ability to monitor driving standards encouraged drivers to adopt more considered driving styles and also enabled the vehicle’s whereabouts to be monitored at all times.

Based on the results from the pilot scheme, Sanctuary Maintenance introduced the Webfleet Solutions solution to the rest of the fleet early in 2013 to maximise effective fleet management. To ensure clear communication to the drivers, the fleet management team toured the UK with a roadshow to explain the benefits both to the business and to drivers as well as clarifying any misunderstandings.

Improved driving standards

LINK and PRO navigation units were installed in each vehicle, to determine optimum routing for each job as well as ecoPLUS for accurate MPG and fuel management. ecoPLUS proved to be a key feature in changing driver behaviour as managers were able to use the Optidrive tool to monitor and score driver performance, whilst drivers themselves received direct feedback on their behaviour via Active Driver Feedback on their navigation device.

Worked in partnership with reseller

WEBFLEET gives real time insight into fleet operations. This is presented in a dashboard format with KPIs that can be customised according to individual requirements. Bespoke reports using historical information can also be tailored via a state of the art reporting suite and accessed according to user rights in an information hierarchy.

The Customer Service Centre (CSC) at Hull, responsible for allocation of jobs, has seen dramatic improvements in customer service. WEBFLEET enables us to pinpoint the location of an operative in real time. We know when an operative arrived at a resident’s premises, enabling more accurate recording of response times to jobs, said Dennis Evans. The Webfleet Solutions products have already made a major impact on our business. We achieved cost savings of 25% in the first two months and our drivers’ behaviour has clearly improved. We are also very happy that our partnership approach to supply chain management was readily accepted by our Webfleet Solutions reseller with excellent results, added Dennis Evans.

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Binclean SA

Introduction

Johannesburg-based waste management firm BinClean faces a myriad of threats to its productivity on a daily basis. Through Webfleet Solutions technology, the company has been able to achieve remarkable improvements in efficiency and cost savings.

About BinClean

Since launching in 2002 BinClean SA has grown into one of South Africa’s leading waste management companies, offering waste management solutions that result in vastly reduced carbon footprints, which positively impacts the environment. BinClean’s extensive network enables the company to find waste management solutions that fit customers’ requirements, and provides them with hassle-free waste management services.

The company’s core business centres around skip and bin hire – BinClean SA only rents out its own skips and bins and does not utilise any client-owned containers, skips or bins.

The Challenge

In the past, BinClean dispatchers would communicate with drivers via two-way radio. Drivers would be provided with a list of all their trips for the day and use a map book to find the various addresses.

If there was a spelling mistake on the order sheet or there were pages missing from the map book, precious time would be wasted. More importantly, the company’s ability to deliver an excellent level of service would be compromised.

The overtime bill was eating into profitability and every resource was stretched to the limit, limiting the rate at which the company could grow in Gauteng and elsewhere.

The Solution

BinClean CEO Neil Yates admits that, prior to the introduction of the Webfleet Solutions system, he was doubtful about the ability of any system to address the company’s unique requirements and challenges. In 2015 BinClean installed the Link 510 tracking device into all its vehicles – it has a total of 11 vehicles – as well as the WEBFLEET fleet management and vehicle tracking system across its dispatch centres linked to mobile terminals.

The system optimised the company’s logistics planning onto a single integrated software system, resulting in an estimated 20% increase in production.

Thanks to the improvements in production efficiency, we were amazed to discover that we had one more vehicle than we actually needed, Yates says. This might not sound like much, but it’s reduced our overtime bill by 50% and we have been able to do 20% more work in a day, consuming half the overtime costs with one less vehicle.

Also, our fuel expenditure dropped by around 15%, reducing our overall carbon footprint while improving productivity. As we were able to complete more work each day at much lower cost, we were able to grow the business faster and serve more clients at a much higher level of excellence and precision, he says.

With the help of the WEBFLEET system, operator errors were significantly reduced as all orders would be sent remotely to each unit directly from the dispatch office. The system indicates if there are any problems with the addresses (such as spelling errors or name changes) and navigates the vehicle to the exact delivery location via the most efficient route.

The WEBFLEET system helps owners to optimise their fleets, provide real-time information about the location of vehicles and lets managers communicate directly with drivers.

Whether used in a single car or a national fleet of hundreds of vehicles, these systems offer improvements in driver behaviour, substantial fuel savings, and enable seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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Compare our vehicle tracking solutions

‍	Plug and play	Fixed installation	Expert
Self-installation (OBD-II)		‍	‍
Fixed-installation (hard-wired)	‍
Track and trace
Mileage registration
Basic reporting
Area alerts
WEBFLEET Logbook app ¹
WEBFLEET Mobile app
Extensive reporting ¹
Management dashboard ¹
Maintenance tasks ¹
Fuel monitoring ²
Driving behaviour monitoring ¹
In-vehicle active driver feedback	‍	‍
Professional navigation and traffic	‍	‍
Driver registration (PIN/ID)	‍	‍
Working time registration	‍	‍
Order management and messages	‍	‍

¹ Available with WEBFLEET LINK and above subscription
² Available with WEBFLEET ECO and above subscription

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Vehicle tracking

Vehicle tracking helps you

Key features

Real-time vehicle tracking

Informative tracking and tracing

Instant, direct alerts

Reliable mileage registration

Clear, accurate maps

Dashboards and customised reports

Maintenance scheduling

Manage your fleet operations on the go

Choose the best vehicle tracking solution for your business

Plug and play

Fixed installation

Expert

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What our customers say

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Return on investment in 6 to 9 months on average

Vehicle tracking

Real-time vehicle tracking

Informative tracking and tracing

Instant, direct alerts

Reliable mileage regis­tration

Clear, accurate maps

Dashboards and customised reports

Maintenance scheduling

Manage your fleet operations on the go

Plug and play

Fixed install­ation

Expert

Download guide to vehicle telematics

See our truck specific solutions‍

Return on investment in 6 to 9 months on average

Reliable mileage registration

Fixed installation

See our truck specific solutions