At Webfleet, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
To improve your webfleet.com site experience at any time click here.
You will be redirected in ...
Redirecting.
About cookies
What are cookies?
A cookie is a text file placed on your computer, mobile device or device connected to your computer.
What kind of cookies are there?
There are different types of cookies. Functional cookies are placed to ensure that the website is functioning properly.
Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookie settings above, you can switch on/off cookies and settings which we use to make our content or advertisements more relevant for you. More information on these cookies and settings can be found below.
Functional cookies
Webfleet websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for logging in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well-functioning website and to deliver the service they will be placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar, and Google Tag Manager to collect site analytics to constantly improve our website.
Personalization & advertisement cookies and settings
When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interests and use this information to give you a more personalized experience. We use the following cookies and settings:
If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.
Does Webfleet use any other technologies than cookies?
Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web APIs (Web Application Programming Interfaces) e.g. when you attach a device to your computer.
Combined with WEBFLEET, ReviewBuzz helps US-based service-based fleet operators drive positive customer reviews and online recognition
Boston MA, 06 September 2017
TomTom Telematics and ReviewBuzz today announced a new joint offering to help US-based service-based fleet operators drive positive customer reviews, online recognition, and word of mouth business referrals.
According to industry data, 92% of customers read online reviews and 85% of customers report they would pay more for trusted service providers . Reviews can help a business get found more often through top search engine rankings, improve operational performance by motivating employees, add to top and bottom line results through positive word of mouth marketing, lower customer acquisition costs, and drive higher employee productivity.
Through a new integration, fleet customers of TomTom WEBFLEET can now use their fleet management solution to efficiently navigate to a job site, process assigned work orders and automatically trigger a request for customer feedback through the ReviewBuzz online review and customer satisfaction survey system as soon as a service call is compete. Customers are then given the option of posting their review online. Online customer reviews help improve a business’s search engine performance and visibility on popular search engines and business ranking sites.
Kenneth Willburn, co-owner and operator of Frank’s Repair Plumbing in Amarillo, Texas, has experienced a dramatic increase in the number and quality of customer reviews since he began using the WEBFLEET/ReviewBuzz solution. In just one month, the business has received 41 positive online reviews from customers, where in the past it was fortunate to receive one review per month.
“WEBFLEET and ReviewBuzz are a perfect pairing. The solution works just great,” says Willburn. “The solution is so painless and easy for my customer service staff to use and puts no extra work on our technicians. When booking a call, we simply ask the customer for their email, and the rest of the process is completely automatic. As a business owner, I can’t underestimate the value that I’m getting from a large number of positive reviews online. It is motivating for my staff, and it builds huge trust with customers.”
“Customer reviews and feedback are an essential part of doing business, and ReviewBuzz provides a powerful extension to the WEBFLEET workflow. It’s more than just getting the service technician to the job site on time and ready to work. It’s about performing on the job, building lasting customer relationships, and capitalizing on that positive word of mouth to build your brand,” says Torsten Grunzig, Director of North American Sales for TomTom Telematics.
“Customer feedback is a necessary tool for any successful service business in today’s transparent digital marketplace, especially employee-specific feedback, as service employees are critical in creating a positive brand experience,” said Kevin Hunt, Vice President of Business Development for ReviewBuzz. “The integration of TomTom Telematics’ WEBFLEET with ReviewBuzz now makes it much easier for TomTom customers to earn that valuable feedback and have their customers publish their positive brand experience on popular customer review websites.”
ReviewBuzz will be available to customers as an additional service to WEBFLEET starting in August 2017.
Want to boost your business?
Subscribe to our newsletter and get valuable fleet insights: free guides, advice, how-tos and more.
Get valuable fleet insights that boost your business
Free monthly guides, advice, how-tos and research on running a commercial fleet.
Want to boost your business?
Subscribe to our newsletter and get valuable fleet insights: free guides, advice, how-tos and more.
Get valuable fleet insights that boost your business
Free monthly guides, advice, how-tos and research on running a commercial fleet.
You will be redirected in ...
Redirecting.
Select your country