Tiger Plumbing, Heating, Air Conditioning & Electrical Services

The Company

Tiger Plumbing, Heating, Air Conditioning and Electrical Services provides sales, service and installation to residential customers throughout the Illinois side of the St. Louis metropolitan area. The company, founded in 1993, has technicians and other staff driving 28 vehicles throughout their service area.

The Challenge

According to Todd Kiefer, Tiger Services' General Manager, Before purchasing the Webfleet Solutions system, integrated with ServiceTitan, we were just guessing where our guys were at any given time.” Ensuring high levels of customer service was also a concern. “We wanted to give our office staff and the techs a tool that would help respond to customers who said we did not show up, or were late in arriving.
Tiger Services was also committed to improving its dispatching process. We knew we weren’t always sending the closest tech, or that techs were going out of their way to come back to our warehouse when they needed a part, explained Kiefer. Finally, the company wanted to move away from dispatching jobs via calls and texts. This was an inefficient process, as it required the drivers either use a hands free system or pull over and use their mobile phones to get information on their next job.

The Solution

The integrated Webfleet Solutions and ServiceTitan system provides complete visibility into where its vehicles are and what its technicians are doing. Dispatchers are also able to send jobs directly to the device in the vehicle. We’ve moved to a much more efficient workflow throughout the day, said Kiefer. We’re now able to dispatch techs within 10 miles of their last job, cutting way down on travel time and fitting in more jobs. He estimates that techs are able to complete two to three more jobs every day.

The company has also gone from 12 to 28 vehicles, to meet the demands of its growing business. Kiefer also reports improved workflow and better visibility as a result of the auto-arrival feature enabled by the Webfleet Solutions-ServiceTitan integration. Now, when a tech arrives within 100 yards of a job, the system automatically notes this – eliminating the need for them to inform dispatch.

This saves the tech time, and helps dispatch keep better track of what’s happening in the field.

The ability to see exactly where each technician is in real-time on ServiceTitan’s map has also improved the parts delivery process. Typically, if a technician found they needed a part during a job, they would call in to Tiger’s warehouse, and come pick it up, or another staff member would deliver it to them. Now, Kiefer can see exactly where the technician is located, and direct them to a parts supply store if that is closer and more efficient.

Because Tiger exclusively services residential customers, maintaining service windows is extremely important. We’ve asked someone to stay home from work, or rearrange their day to wait for our technician, so we really want to stick to the two hour service windows we’ve provided, explains Kiefer. Webfleet Solutions and ServiceTitan have reduced errors and incidences of our techs arriving at the wrong address, helping us honor those commitments and keep customer satisfaction high. Having turn-by-turn directions – and the ability to monitor traffic and road closures has also helped drivers meet their customer service windows. Recently, when flooding took out a bridge on a main travel route, dispatchers were able to quickly alert and re-route all affected techs so that they were able to easily get to their next job with minimal delays.

Finally, Webfleet Solutions’ OptiDrive 360 system has improved driving habits. Kiefer uses the OptiDrive 360 reports to keep technicians accountable for their driving and goes over any driving incidents – harsh braking or steering, speeding – with techs. They also acknowledge the technicians who are driving well in the weekly team meeting. Each one of our vehicles on the road is a reflection of our company, said Kiefer. So making sure our techs are driving safely is good business. Because Illinois is a hands-free state, it is important to note that with the combined ServiceTitan – Webfleet Solutions solution, Tiger Services' technicians have no need to use their mobile devices. Their next job comes in directly to the Webfleet Solutions PRO driver terminal. They simply press one button to start the job. They are routed to the right address, and the dispatch team back at the office is notified that they are on their way with an Estimated Time of Arrival.

With Webfleet Solutions and ServiceTitan, Tiger Plumbing, Heating, Air Conditioning, & Electrical Services has improved efficiencies and grown the business. I’d recommend Webfleet Solutions and ServiceTitan to anyone, said Kiefer. We saw our investments pay off right away. Not only has it lead to more jobs every day – but more revenue overall for our business.

Read all cases

WGM Engineering Group

The Company

WGM Engineering Group is one of Scotland’s leading engineering solutions providers. The company offers a complete turnkey solution for mechanical and electrical and civil engineering. Established in 1986, WGM has developed a reputation for outstanding client service, a high quality of work and a passionate commitment to health and safety. The company offers a countrywide service from three linked service centres based in Glasgow and Livingston. The business operates primarily in the water and waste water sectors, but also in the petrochemical, power and process industries as well as having a number of food and beverage clients.

WGM employs around 180 staff and operates a fleet of 90 vans.

The Challenge

WGM was facing issues with its previous telematics provider, which was providing poor quality and often inaccurate information. With engineers on call 24/7/365, often travelling to remote areas to carry out repairs and maintenance in poor weather conditions, the company was looking for a product that would enable them to monitor a number of areas, including arrival time on site, fuel consumption, carbon footprint and driver behaviour. With ambitious growth plans, the company was seeking a solution that not only provided timely and accurate data but was sufficiently flexible to adapt as the fleet increased in the next three to five years.

The Solution

According to Head of HR Yvonne Thompson, WGM chose WEBFLEET because it ticked so many boxes.

WGM Engineers work in a very fast moving environment, operating in a reactive situation. They can be working on issues as simple as a pump repair or a major asset at a wastewater treatment plant. The vans cover on average 28,000 miles a week, often working in remote locations.

Introduced as an improvement tool, the installation of LINK and EcoPlus brought immediate benefits. The WEBFLEET fleet management platform provided the ability to monitor a wide range of KPIs, including speeding incidents, idling, arrival and departure times on site and real time planning.

We began to see results immediately, said Yvonne Thompson. Drivers quickly realised the benefits for them, as well as for the company, in making use of the OptiDrive facility, which monitors driver behaviour recording incidents such as speeding, harsh braking and idling.

Many of the jobs are undertaken in variable weather conditions with the engineers using their vans to warm up whilst on site. Increased knowledge of fuel consumption and a company-wide initiative to reduce carbon consumption meant that idling time reduced from 11 minutes per day to eight minutes per day.

Over a 12 month period the average OptiDrive scores went from 6.1 to 6.7. Fuel cost savings of 22% were achieved and fuel consumption improved from 33.8mpg to 36mpg, while speeding incidents were reduced from 1% of driving time to 0.1% of driving time.

We also used the figures in the charts to explain the measures to wider groups of people, explained Yvonne Thompson. For example, we are now able to show both existing and prospective customers that we can track the exact arrival times on site and the length of stay. Such transparency is a powerful tool in reinforcing our commitment to customer service and also demonstrates transparency.

WEBFLEET also integrates seamlessly with Fleetcheck, which WGM uses for vehicle maintenance, enabling mileage for each vehicle to be updated on Fleetcheck to monitor service and maintenance, this reducing the duplication of information.

The responsive nature of the business means that the ability to route plan in real time is a major bonus for the engineering team’s job planners. Sometimes planning changes hour by hour and the ability to check where a particular engineer is located at a specific time has really helped to streamline our planning process and improve accuracy on arrival times, said Yvonne Thompson.

As a management information tool, the ease of use of the analytics and the ability to drill down and compare one vehicle trip to another, really helps us to define what is going on. It provides factual information from an HR perspective, too. The support we had from the reseller during the sales and implementation was superb. The whole experience with Webfleet Solutions has been absolutely brilliant for us!

Read all cases

Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet Solutions for a demonstration of the WEBFLEET fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet Solutions, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet Solutions compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet Solutions conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet Solutions supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. WEBFLEET updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet Solutions’ WEBFLEET system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

Read all cases

Let's drive business. Further.

‍

At Webfleet Solutions, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.

To improve your webfleet.com site experience at any time click here.

Cookie preferences

Allow us to personalize webfleet.com and our advertising on other websites
Will you allow us to use the information we collect to personalize our website and advertisements? Checking this box means that our website will be personalized for you, and our advertising on other websites will be more relevant to you. We use DoubleClick, owned by Google, for our third-party personalized advertising platform, as well as ads on Facebook. If you clear this checkbox, you can still use our website but the website won't be personalized for you.
For more information on these cookies and settings, please click here. (Optional)

Direct marketing cookies and settings on Webfleet Solutions

Pardot (Prospects): We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: When a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often this business visitor visits our website. By doing so, we are able to provide business visitors with relevant content via email which (for the avoidance of doubt) we will only send if a business visitor has consented to this. (Optional)

Pardot (Customers): We would like to understand the business needs of our WEBFLEET customers. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: After a customer has logged into WEBFLEET, we identify the pages this customer visits and measure how often this customer logs into WEBFLEET. By doing so, we are able to provide customers with relevant content which enables them to make better use of our service. (Optional)

Lead Forensics: We would like to follow up on business visitors who visited our Telematics website. To do this, the company name and address of the business visitor is derived from the IP address by Lead Forensics. In case the company is known, we identify which pages are being visited. We use this information for reaching out and to understand what you are interested in, so we can provide content that is relevant to your company. (Optional)

If you do not wish our website to make information available to Lead Forensics or identify your level of interest via Pardot, just simply untick the cookie setting above and save your settings.
If you choose for Lead Forensics to block its ability to see your IP in general, please email info@leadforensics.com.

About cookies

What are cookies?

A cookie is a text file placed on your computer, mobile device or device connected to your computer.

What kind of cookies are there?

There are different types of cookies. Functional cookies are placed to ensure that the website is functioning properly.

Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookie settings above, you can switch on/off cookies and settings which we use to make our content or advertisements more relevant for you. More information on these cookies and settings can be found below.

Functional cookies

Webfleet Solutions websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for logging in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well-functioning website and to deliver the service they will be placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar, and Google Tag Manager to collect site analytics to constantly improve our website.

Personalization & advertisement cookies and settings

When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interests and use this information to give you a more personalized experience. We use the following cookies and settings:

Adwords: To offer you relevant advertisements when you use the Google search engine or exclude you from seeing Webfleet Solutions advertisements in Google.
DoubleClick: To offer you relevant advertisements on webfleet.com or on external websites. DoubleClick is owned by Google. Here's a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisements on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interests with Facebook we are able to offer you more relevant advertisements.
BlueKai: To offer you relevant advertisements in the BlueKai network.
Bing: To offer you relevant advertisements when you use the Bing search engine or exclude you from seeing Webfleet Solutions advertisements in Bing.
LinkedIn: To offer you relevant advertisements on LinkedIn or exclude you from seeing Webfleet Solutions advertisements on LinkedIn. Webfleet Solutions also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via LinkedIn. We receive general LinkedIn data about users who have seen our advertisement such as details about Industry, Job Role, Region, and Company size. Together with the cookie information, we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet Solutions websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to LinkedIn and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled in a contact form on the Webfleet Solutions site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.

If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.

Does Webfleet Solutions use any other technologies than cookies?

Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web APIs (Web Application Programming Interfaces) e.g. when you attach a device to your computer.

Up to 39% clearance sale on professional navigation

Special offer on best in-class robust and ruggedized professional navigation devices

Claim your discount

How can you cut your fleet costs?

Download the eBook today and find out how to get your fleet running costs under control.

Find out more

From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!

We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.

Free eBook

How can you cut your transport fleet costs?

Download eBook now

The leading Fleet Management solution

The leading Fleet Management solution

The leading Fleet Management solution

Track your company vehicles and save like a Pro with WEBFLEET

Know where your company vehicles are 24/7

Save up to 20% on fuel and maintenance costs

Easy integration with existing software and hardware

Cut driving time and optimize drop routes

Improve service levels

Real-time vehicle tracking

Real-time vehicle tracking

Optimize driver performance

Optimize driver performance

Monitor fuel usage and carbon emission

Calculate your potential savings

What our customers say

Latest updates

Free research: How to cut your transport fleet costs

COVID-19 Update

Passenger transport toolkit: get the most from your buses and coaches

A powerful and easy way to get the most reviews on the sites that matter

Why Webfleet Solutions?

Our awards & certificates

Return on investment in six to nine months on average

Up to 39% clearance sale on professional navigation