Marshalls

Global leaders in landscape products manufacturing

The Company

Global leaders in landscape products manufacturing

Marshalls is the UK’s leading manufacturer and supplier of hard landscaping solutions to commercial and domestic markets. With manufacturing facilities and offices throughout the UK, the company also has facilities in Vietnam, China and India and a European operation based in Belgium.

It supplies natural stone products, including Yorkstone, sandstone, limestone, granite and slate, together with a wide range of other materials including steel, stainless steel, aluminium, cast iron, concrete, plastic and Ferrocast for use in hard landscaping, street furniture, counter terrorism solutions and water management systems. Marshalls products can be found in locations all over the world.

In the UK the company operates more than 200 vehicles, including the largest inhouse 44 tonne crane fleet of 173 vehicles.

The Challenge

Finding a fully integrated telematics solution

Over the last decade Marshalls has invested heavily in telematics, having had three different providers during that period. It found that each of them had certain core strengths, such as strong tracking or mapping, but were poor on the actual telematics. Marshalls operates the dynamic planning system, REACH, which is fed by telematics, and had experienced a lot of issues in the past with previous providers.

The company invested a lot of time undertaking an industry wide analysis of what was available and operating a rigorous tender process before arriving at a shortlist of three companies.

The Solution

Great feedback from drivers

Of the three companies on the shortlist, the team decided that Webfleet Solutions offered the best overall package and chose the WEBFLEET Software as a Service (SaaS) fleet management solution, together with the PRO 8275 Truck and LINK 510 for advanced integration into the vehicle. Another plus point in making the decision was that the ruggedized tablets supplied by Webfleet Solutions are compatible with both ePOD (electronic proof of delivery) and EDIFACT (electronic data interchange) as well as eDefect reporting.

Installations were phased in across all the sites, with the tablets all being introduced together as the final part of the process and with all drivers receiving training in small groups of up to three people.

Tremendous support during installation and rollout

Although it is still early days, we believe we now have in place the correct system to facilitate our target of 10% savings across the business, much of which will be achieved via fuel savings, said Guy Ripley, Regional Logistics and Fleet Manager. We’ve had great feedback from the drivers, who have had experience of lots of other systems in the past and who are always quick to vocalise any concerns or criticisms. With Webfleet Solutions all feedback has been positive, particularly in relation to the accuracy of the truck satnav.

Marshalls are gold members of FORS (Fleet Operator Recognition Scheme). They are also award winners of the CILT (Chartered Institute of Logistics and Transport) for excellence in safety. Guy Ripley sees WEBFLEET as a natural extension to safety related matters, offering useful intelligence for monitoring potentially unsafe behaviours in drivers, together with external factors such as bridge heights and weight restrictions.

Vital for improving health and safety operations

WEBFLEET is vital for us in improving safety and operations and reporting on reduced emissions and fuel usage. The information we are now able to access has already prompted us to increase our driver training team and further enhance the skills and safety of our drivers, he concluded.

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Global Waste Service Inc

The Company

Serving industrial, commercial and residential customers in Toronto, Canada and its surrounding area, Global Waste Services has been providing waste removal and recycling services since 1983. The family-run business has grown one truck at a time over the years to become one of the largest private waste removal businesses in the city, with a fleet of 25 drivers and vehicles including rear packers, front loaders, roll offs and trailers.

The Challenge

Global Waste Services is a family-run, traditional business. And up until now we’ve been very old school in the way we run our operations, using the classic tools for communication -- two way radio along with paper and pen, says Orlando Esteves, Global Waste Services’ head of dispatch. But we have been growing as a business and it’s gotten really busy, making it very difficult to dispatch. We’re handling up to 200 calls a day, and there’s a lot of movement in our schedule over the course of the day.

The Global Waste Services dispatch team, consisting of Orlando and one other, were fully heads down working steady over a 12-hour shift. Says Orlando, we were fielding calls nonstop, writing down details. But as you know, service calls are never what they appear. A delivery might become a load and go, and we’d be shifting gears on the fly. Keeping up with all of the schedule changes was becoming an overwhelming task, and the paper-based approach was starting to affect customer service.

In 2014, Global Waste Services owners, Phil and Joe Pinheiro decided to make the move to a more efficient electronic dispatch approach. We recognized we needed a more innovative approach if we were going to continue to grow, says Orlando Esteves. So we began to look at telematics technology to improve our dispatch efficiency and decided on WEBFLEET.

The Solution

Since adopting WEBFLEET, Global Waste Services has experienced benefits across the business.

Dispatch is greatly enjoying life after paper, and has probably experienced the biggest productivity boost since adopting the telematics solution. Orlando and his colleague are more easily able to keep up with their back-to-back call workload. With all service call details logged directly into WEBFLEET, including organizing of calls, information is more accurate and there’s less confusion. With pen and paper, it was so stressful and fatiguing. By the end of the day my hand would ache, says Orlando. Now with WEBFLEET, dispatch is a piece of cake.

Global Waste Services has also observed an increase in driver productivity. Using WEBFLEET’s vehicle tracking, dispatch knows a driver’s exact location at all times, and if there’s a delay, relay that information onto the job site. They can also plot out routes that help drivers avoid traffic delays and get them to their destination in the shortest amount of time. Orlando estimates the gains in productivity the company has realized since implementing WEBFLEET have allowed drivers to handle on average two more service calls a day. We used to do five or six calls a day depending on the location. Now it is more in the range of 8. We have some guys doing 12 calls a day when everything works perfectly.

The ability to call up historical delivery information in WEBFLEET has also proved to be an invaluable asset for Orlando and his team. We often have one driver make a delivery, and another will do the pick up. The guy making the delivery might note that delivery required a whole different street, and there’s an underground entry. Now, we can call up that information - even up to four months later, and even show the driver a picture of the exact location and entrance. Orlando can even drop a pin onto the map to guide his drivers to this drop off location. In a busy city like Toronto, there are a lot of one way streets and construction. Getting to the drop off point is not always straightforward. It’s not unusual for a driver to experience a 45 minute delay just because he missed the address.

While drivers were initially hesitant about the idea of being tracked, they have come to readily embrace the WEBFLEET system. The system helps them drive more safely with optimal routing and jobs/messaging dispatched to in-cab navigation devices, respecting hands-free driving laws. And with better reporting, Global Waste Services’ owners are able to track driver’s performance on the job and reward them for their productivity. The most productive drivers each month are now given perks such as movie tickets or dinners out on the company. Says Orlando, with WEBFLEET we know so much more. We can really take a good look at our business. Over the last month we can see where we were late, where need to improve. With paper, you have none of that information. It was all just guesswork.

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Fife Council

The Organisation

Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area.

The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability.

The Challenge

The provision of a vast range of public services – many of them 24/7 or emergency – presents many different challenges.

Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council knows exactly where its vehicles are.

With council budgets continually squeezed, fuel efficiency is another obvious priority alongside CO₂ reduction targets.

The Solution

Fife Council was keen to improve the fleet’s efficiency as well as driver awareness and engagement. The building services department introduced the WEBFLEET fleet management system in 2014, after a successful trial with the Energy Saving Trust.

The technology, which is now installed in more than 1,000 of the council's vehicles, provides accurate real time and historical location data, allowing the different service providers to make better decisions about their fleet.

Combined with significant driver training investment, the move to fleet-wide telematics has resulted in estimated carbon savings of 3,400 CO₂/tonnes and a fuel cost reduction of £189,000 in 2017.

The WEBFLEET system has become highly valued as it means we can now respond to queries relating to our fleet within minutes, says Jennifer Thain, Operations Officer at Fife Council. The system can be used to confirm the exact location of our vehicles, and also to defend or confirm any third party claims against our drivers.

The technology is also used to locate staff if, for example, they are not answering their phone or their phone is out of signal, helping us to improve employee safety standards.

Vehicle location knowledge enables the council to provide a more efficient 24/7 emergency response to support the 8,000 people in Fife who have a Community Alarm system.

The system means that supervisors can quickly determine the nearest vehicle to the property activating the alarm, says Paula Edmonston, Associated Services Manager, Community Alarms. As well as speeding up our response times, this also minimises fuel wastage.

The technology also features Webfleet Solutions integral OptiDrive 360 functionality, delivering direct feedback on driving performance to drivers before, during and after their trip. By giving insights on up to eight performance indicators, including harsh steering, sudden braking and speeding, the OptiDrive reports highlight at a glance where training is needed using simple colour coding.

Improving driver behaviour has reduced both maintenance and fuel costs across the council’s fleet. The council’s Building Services and Direct Response teams have both seen a 25% increase in their drivers' OptiDrive score, leading to a 15% increase in MPG in 2017.

We have seen our staff become much more motivated to improve their driving style and encouraged to drive with more consideration, says Jennifer. As well as cutting fuel consumption, this will ultimately reduce wear and tear on tyres, brakes and clutches.

Improving passenger safety was another key motivator for Fife. Mike McQueen, Transportation Officer at the council, explains: Our Demand Responsive Transport service team provide essential transport for the elderly and disabled members of our community, so safe, smooth and comfortable driving is absolutely paramount. The WEBFLEET system has proved very effective at motivating all our staff by providing objective monitoring of their driving standards.

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Let's drive business. Further.

Let's drive business. Further.

Let's drive business. Further.

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