Global Waste Service Inc

The Company

Serving industrial, commercial and residential customers in Toronto, Canada and its surrounding area, Global Waste Services has been providing waste removal and recycling services since 1983. The family-run business has grown one truck at a time over the years to become one of the largest private waste removal businesses in the city, with a fleet of 25 drivers and vehicles including rear packers, front loaders, roll offs and trailers.

The Challenge

Global Waste Services is a family-run, traditional business. And up until now we’ve been very old school in the way we run our operations, using the classic tools for communication -- two way radio along with paper and pen, says Orlando Esteves, Global Waste Services’ head of dispatch. But we have been growing as a business and it’s gotten really busy, making it very difficult to dispatch. We’re handling up to 200 calls a day, and there’s a lot of movement in our schedule over the course of the day.

The Global Waste Services dispatch team, consisting of Orlando and one other, were fully heads down working steady over a 12-hour shift. Says Orlando, we were fielding calls nonstop, writing down details. But as you know, service calls are never what they appear. A delivery might become a load and go, and we’d be shifting gears on the fly. Keeping up with all of the schedule changes was becoming an overwhelming task, and the paper-based approach was starting to affect customer service.

In 2014, Global Waste Services owners, Phil and Joe Pinheiro decided to make the move to a more efficient electronic dispatch approach. We recognized we needed a more innovative approach if we were going to continue to grow, says Orlando Esteves. So we began to look at telematics technology to improve our dispatch efficiency and decided on Webfleet.

The Solution

Since adopting Webfleet, Global Waste Services has experienced benefits across the business.

Dispatch is greatly enjoying life after paper, and has probably experienced the biggest productivity boost since adopting the telematics solution. Orlando and his colleague are more easily able to keep up with their back-to-back call workload. With all service call details logged directly into Webfleet, including organizing of calls, information is more accurate and there’s less confusion. With pen and paper, it was so stressful and fatiguing. By the end of the day my hand would ache, says Orlando. Now with Webfleet, dispatch is a piece of cake.

Global Waste Services has also observed an increase in driver productivity. Using Webfleet’s vehicle tracking, dispatch knows a driver’s exact location at all times, and if there’s a delay, relay that information onto the job site. They can also plot out routes that help drivers avoid traffic delays and get them to their destination in the shortest amount of time. Orlando estimates the gains in productivity the company has realized since implementing Webfleet have allowed drivers to handle on average two more service calls a day. We used to do five or six calls a day depending on the location. Now it is more in the range of 8. We have some guys doing 12 calls a day when everything works perfectly.

The ability to call up historical delivery information in Webfleet has also proved to be an invaluable asset for Orlando and his team. We often have one driver make a delivery, and another will do the pick up. The guy making the delivery might note that delivery required a whole different street, and there’s an underground entry. Now, we can call up that information – even up to four months later, and even show the driver a picture of the exact location and entrance. Orlando can even drop a pin onto the map to guide his drivers to this drop off location. In a busy city like Toronto, there are a lot of one way streets and construction. Getting to the drop off point is not always straightforward. It’s not unusual for a driver to experience a 45 minute delay just because he missed the address.

While drivers were initially hesitant about the idea of being tracked, they have come to readily embrace the Webfleet system. The system helps them drive more safely with optimal routing and jobs/messaging dispatched to in-cab navigation devices, respecting hands-free driving laws. And with better reporting, Global Waste Services’ owners are able to track driver’s performance on the job and reward them for their productivity. The most productive drivers each month are now given perks such as movie tickets or dinners out on the company. Says Orlando, with Webfleet we know so much more. We can really take a good look at our business. Over the last month we can see where we were late, where need to improve. With paper, you have none of that information. It was all just guesswork.

Read all cases

Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

Webfleet was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet for a demonstration of the Webfleet fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as Webfleet was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. Webfleet updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet’ Webfleet system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

Read all cases

Binclean SA

Introduction

Johannesburg-based waste management firm BinClean faces a myriad of threats to its productivity on a daily basis. Through Webfleet technology, the company has been able to achieve remarkable improvements in efficiency and cost savings.

About BinClean

Since launching in 2002 BinClean SA has grown into one of South Africa’s leading waste management companies, offering waste management solutions that result in vastly reduced carbon footprints, which positively impacts the environment. BinClean’s extensive network enables the company to find waste management solutions that fit customers’ requirements, and provides them with hassle-free waste management services.

The company’s core business centres around skip and bin hire – BinClean SA only rents out its own skips and bins and does not utilise any client-owned containers, skips or bins.

The Challenge

In the past, BinClean dispatchers would communicate with drivers via two-way radio. Drivers would be provided with a list of all their trips for the day and use a map book to find the various addresses.

If there was a spelling mistake on the order sheet or there were pages missing from the map book, precious time would be wasted. More importantly, the company’s ability to deliver an excellent level of service would be compromised.

The overtime bill was eating into profitability and every resource was stretched to the limit, limiting the rate at which the company could grow in Gauteng and elsewhere.

The Solution

BinClean CEO Neil Yates admits that, prior to the introduction of the Webfleet system, he was doubtful about the ability of any system to address the company’s unique requirements and challenges. In 2015 BinClean installed the Link 510 tracking device into all its vehicles – it has a total of 11 vehicles – as well as the Webfleet fleet management and vehicle tracking system across its dispatch centres linked to mobile terminals.

The system optimised the company’s logistics planning onto a single integrated software system, resulting in an estimated 20% increase in production.

Thanks to the improvements in production efficiency, we were amazed to discover that we had one more vehicle than we actually needed, Yates says. This might not sound like much, but it’s reduced our overtime bill by 50% and we have been able to do 20% more work in a day, consuming half the overtime costs with one less vehicle.

Also, our fuel expenditure dropped by around 15%, reducing our overall carbon footprint while improving productivity. As we were able to complete more work each day at much lower cost, we were able to grow the business faster and serve more clients at a much higher level of excellence and precision, he says.

With the help of the Webfleet system, operator errors were significantly reduced as all orders would be sent remotely to each unit directly from the dispatch office. The system indicates if there are any problems with the addresses (such as spelling errors or name changes) and navigates the vehicle to the exact delivery location via the most efficient route.

The Webfleet system helps owners to optimise their fleets, provide real-time information about the location of vehicles and lets managers communicate directly with drivers.

Whether used in a single car or a national fleet of hundreds of vehicles, these systems offer improvements in driver behaviour, substantial fuel savings, and enable seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

Read all cases

Let's drive business. Further.

At Webfleet, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.

To improve your webfleet.com site experience at any time click here.

Cookie preferences

Allow us to personalize webfleet.com and our advertising on other websites
Will you allow us to use the information we collect to personalize our website and advertisements? Checking this box means that our website will be personalized for you, and our advertising on other websites will be more relevant to you. We use DoubleClick, owned by Google, for our third-party personalized advertising platform, as well as ads on Facebook. If you clear this checkbox, you can still use our website but the website won't be personalized for you.
For more information on these cookies and settings, please click here. (Optional)

Direct marketing cookies and settings on Webfleet

Pardot (Prospects): We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: When a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often this business visitor visits our website. By doing so, we are able to provide business visitors with relevant content via email which (for the avoidance of doubt) we will only send if a business visitor has consented to this. (Optional)

Pardot (Customers): We would like to understand the business needs of our Webfleet customers. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: After a customer has logged into Webfleet, we identify the pages this customer visits and measure how often this customer logs into Webfleet. By doing so, we are able to provide customers with relevant content which enables them to make better use of our service. (Optional)

Lead Forensics: We would like to follow up on business visitors who visited our Telematics website. To do this, the company name and address of the business visitor is derived from the IP address by Lead Forensics. In case the company is known, we identify which pages are being visited. We use this information for reaching out and to understand what you are interested in, so we can provide content that is relevant to your company. (Optional)

If you do not wish our website to make information available to Lead Forensics or identify your level of interest via Pardot, just simply untick the cookie setting above and save your settings.
If you choose for Lead Forensics to block its ability to see your IP in general, please email info@leadforensics.com.

About cookies

What are cookies?

A cookie is a text file placed on your computer, mobile device or device connected to your computer.

What kind of cookies are there?

There are different types of cookies. Functional cookies are placed to ensure that the website is functioning properly.

Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookie settings above, you can switch on/off cookies and settings which we use to make our content or advertisements more relevant for you. More information on these cookies and settings can be found below.

Functional cookies

Webfleet websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for logging in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well-functioning website and to deliver the service they will be placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar, and Google Tag Manager to collect site analytics to constantly improve our website.

Personalization & advertisement cookies and settings

When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interests and use this information to give you a more personalized experience. We use the following cookies and settings:

Adwords: To offer you relevant advertisements when you use the Google search engine or exclude you from seeing Webfleet advertisements in Google.
DoubleClick: To offer you relevant advertisements on webfleet.com or on external websites. DoubleClick is owned by Google. Here's a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisements on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interests with Facebook we are able to offer you more relevant advertisements.
BlueKai: To offer you relevant advertisements in the BlueKai network.
Bing: To offer you relevant advertisements when you use the Bing search engine or exclude you from seeing Webfleet advertisements in Bing.
LinkedIn: To offer you relevant advertisements on LinkedIn or exclude you from seeing Webfleet advertisements on LinkedIn. Webfleet also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via LinkedIn. We receive general LinkedIn data about users who have seen our advertisement such as details about Industry, Job Role, Region, and Company size. Together with the cookie information, we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to LinkedIn and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled in a contact form on the Webfleet site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.

If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.

Does Webfleet use any other technologies than cookies?

Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web APIs (Web Application Programming Interfaces) e.g. when you attach a device to your computer.

BUY 6, GET 7 OR RENT 9, GET 10

Cut costs, boost efficiency and increase safety with visibility on your fleet. Take advantage of our LINK 340 offer and track your assets in real time.

Request offer

Free eBook: How to save fuel

Strategies to bring your fleet’s fuel costs down

Download eBook

wfs cutting costs in professional services whitepaper

How can you cut costs for your fleet?

Download the eBook today and find out how to get your fleet running costs under control.

Find out more

From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!

We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.

wfs cutton transport fleet costs whitepaper

Free eBook

How can you cut your transport fleet costs?

Download eBook now

Cutting your fuel costs is just the beginning

Cutting your fuel costs is just the beginning

Cutting your fuel costs is just the beginning

Track your company vehicles and save like a Pro with Webfleet

Know where your company vehicles are 24/7

Save up to 20% on fuel and maintenance costs

Easy integration with existing software and hardware

Cut driving time and optimize drop routes

Improve service levels

Real-time vehicle tracking

Real-time vehicle tracking

Optimize driver performance

Optimize driver performance

Monitor fuel usage and carbon emission

Calculate your potential savings

What our customers say

Latest updates

Mobility 2032: Are you ready?

Free research: How to cut your transport fleet costs

COVID-19 Update

Passenger transport toolkit: get the most from your buses and coaches

A powerful and easy way to get the most reviews on the sites that matter

Why Webfleet?

Our awards & certificates

Return on investment in six to nine months on average