AUX Home Services

The Company

Aux Home Services has provided residential home owners in Birmingham and Tuscaloosa, Alabama with plumbing, HVAC and electrical services for 30 years.

Phil Smitherman established Aux Home Services in 1987 after completing his service in the US Navy. The Aux Home Services team is differentiated in the industry by its dedication to providing the very best in service by turning up on-time, being clean and tidy, and always providing homeowners with a quote upfront. This dedication to personal service has made Aux Home Services the trusted choice for thousands of home owners.

The Challenge

Phil has grown his team to 55 employees running 39 vehicles. With growth comes a number of other challenges. We’d been using the same software to run our business for 16 years. It was a decent solution, but it didn’t allow us to run in real time mode. To grow and continue to serve our customers, we needed to realize new efficiencies by going paperless, says Phil.

The Solution

To achieve his goal of going paperless from end to end, Aux turned to Ergos Software, makers of Fastrax, a software solution tailor-made for the service contract industry. To extend those efficiencies into its vehicles, Aux Home Services also implemented WEBFLEET fleet management solution. Fastrax’s integration with WEBFLEET streamlines work order dispatching and monitoring of service technicians, allowing dispatchers to visualize in near real-time a vehicle location, precisely calculate drive time based on traffic, and track exactly when technicians arrive and depart jobs.

As a board member of the Nexstar Network, Phil adheres to industry best practices set out by this highly respected industry association. Nexstar teaches our members to improve their efficiency and productivity so they can maximize profitability, explains Phil.

Webfleet Solutions is among the best. They work with Ergos like a well-oiled machine to create the results we need.

Using Fastrax integrated with WEBFLEET, my dispatchers can see where the techs are at any time. In addition we have routing and real time traffic information. Dispatchers don’t know the roads or the side streets. Rather than taking drivers the popular route, WEBFLEET takes us the fastest route. Getting technicians to the job on time boosts customer satisfaction and offers the opportunity to fit in additional jobs. Phil explains, In our plumbing division, the average ticket is between $800 and $1,000. We used to run three calls a day. Now, because of this new system we are running four a day on average. And we haven’t had to hire another person. We’ve simply increased sales by increasing our efficiency.

With Fastrax and WEBFLEET, orders flow directly into the vehicle and into the hands of the technicians. By going digital, they aren’t sitting in their truck spending 10 minutes every call doing paperwork. They just use Fastrax to sign and execute a job. That can add up to 50 hours a month in billed hour potential. If a technician is sitting in his truck doing paperwork in the summertime, the truck is idling and the air conditioning is on. That means we’re also realizing savings in man hours, wear and tear of the vehicle and fuel costs.

The Fastrax dashboard is one of the most heavily used features at Aux. It ensures the team tracks KPI’s that most matter to the business, such as service agreements, conversion rates, average ticket value and billed hour efficiency. The tie between Fastrax and WEBFLEET is another clear benefit. The integration is what made all the difference for us. The simplicity of being able to manage dispatch with your software integrating into all the vehicles – well, that is a huge efficiency benefit, says Phil.

The customer service and training provided by Ergos and OnPoint AVL (fulfillment partner) has been exceptional. Change is hard, it disrupts the business and it can hurt customers, says Phil. With Ergos and OnPoint AVL the integration was done better and smoother than I could have imagined. The Ergos team personally saw us through the conversion and were on site until the solution worked. Same with Webfleet Solutions.
It’s the same in our business. Customers don’t buy products. They buy the people. That’s what creates brand loyalty. At the end of the day, Phil explains, the most important thing is to communicate with customers. They don’t care about what software we use. They want a company that is efficient, that charges the same prices today as years back and delivers value, says Phil.

Read all cases

Marshalls

Global leaders in landscape products manufacturing

The Company

Global leaders in landscape products manufacturing

Marshalls is the UK’s leading manufacturer and supplier of hard landscaping solutions to commercial and domestic markets. With manufacturing facilities and offices throughout the UK, the company also has facilities in Vietnam, China and India and a European operation based in Belgium.

It supplies natural stone products, including Yorkstone, sandstone, limestone, granite and slate, together with a wide range of other materials including steel, stainless steel, aluminium, cast iron, concrete, plastic and Ferrocast for use in hard landscaping, street furniture, counter terrorism solutions and water management systems. Marshalls products can be found in locations all over the world.

In the UK the company operates more than 200 vehicles, including the largest inhouse 44 tonne crane fleet of 173 vehicles.

The Challenge

Finding a fully integrated telematics solution

Over the last decade Marshalls has invested heavily in telematics, having had three different providers during that period. It found that each of them had certain core strengths, such as strong tracking or mapping, but were poor on the actual telematics. Marshalls operates the dynamic planning system, REACH, which is fed by telematics, and had experienced a lot of issues in the past with previous providers.

The company invested a lot of time undertaking an industry wide analysis of what was available and operating a rigorous tender process before arriving at a shortlist of three companies.

The Solution

Great feedback from drivers

Of the three companies on the shortlist, the team decided that Webfleet Solutions offered the best overall package and chose the WEBFLEET Software as a Service (SaaS) fleet management solution, together with the PRO 8275 Truck and LINK 510 for advanced integration into the vehicle. Another plus point in making the decision was that the ruggedized tablets supplied by Webfleet Solutions are compatible with both ePOD (electronic proof of delivery) and EDIFACT (electronic data interchange) as well as eDefect reporting.

Installations were phased in across all the sites, with the tablets all being introduced together as the final part of the process and with all drivers receiving training in small groups of up to three people.

Tremendous support during installation and rollout

Although it is still early days, we believe we now have in place the correct system to facilitate our target of 10% savings across the business, much of which will be achieved via fuel savings, said Guy Ripley, Regional Logistics and Fleet Manager. We’ve had great feedback from the drivers, who have had experience of lots of other systems in the past and who are always quick to vocalise any concerns or criticisms. With Webfleet Solutions all feedback has been positive, particularly in relation to the accuracy of the truck satnav.

Marshalls are gold members of FORS (Fleet Operator Recognition Scheme). They are also award winners of the CILT (Chartered Institute of Logistics and Transport) for excellence in safety. Guy Ripley sees WEBFLEET as a natural extension to safety related matters, offering useful intelligence for monitoring potentially unsafe behaviours in drivers, together with external factors such as bridge heights and weight restrictions.

Vital for improving health and safety operations

WEBFLEET is vital for us in improving safety and operations and reporting on reduced emissions and fuel usage. The information we are now able to access has already prompted us to increase our driver training team and further enhance the skills and safety of our drivers, he concluded.

Read all cases

Adkison Towing

The Company

Adkison Towing Company has been providing towing services to Jacksonville, Florida motorists since 1998. The company’s fleet of 16 flatbed tow trucks, wheel lift trucks (quick pick) and heavy wreckers is running hard – supported by a 24 hour dispatch center that is always on/always available to field customer calls for towing assistance.

The Challenge

For most fleets, fleet tracking can be simplified down to two key things: knowing the location of drivers and vehicles, and dispatching jobs. Towing business operators, however, have extra needs. They need to ensure that power take off (PTO) engagement correlates to the number of jobs dispatched to a truck. They also need to monitor a driver/vehicle’s movements in detail. And of course, they want to know if their drivers are operating responsibly on the road, how their vehicles are performing, and if their business is running with optimum efficiency.

Like most towing businesses, Adkison Towing understands that technology now plays a significant role in running their business. To run the core business, Adkison uses Tow123 (powered by ADD), a web-based tow management platform offering digital dispatch and comprehensive lot management capabilities. Tow123 integrates with physical GPS units installed within 11 of Adkison’s towing vehicles, offering two-way, real-time communication between the dispatch team issuing job orders, and the driver and vehicle.

The Solution

Adkison Towing became a Webfleet Solutions customer in May 2014. The move to the WEBFLEET SaaS solution provided Adkison with a much stronger solution offering near real-time GPS tracking, comprehensive telematics, driver coaching and robust reports and analytics.

Using the combination of WEBFLEET and Tow123, we are able to track the location of our trucks every 10 seconds, and everything is time stamped, explains Marshall.

The integration with the Tow123 towing dispatch system, gives Marshall all the information he needs, presented in one screen. Because I can send and receive calls and quickly see where drivers are, I went from 55 calls a day to 100-120 calls a day without any extra office personnel, says Marshall. In our business, time is money. We literally may have 20 seconds to take a phone call. So any extra steps we can avoid, helps to keep the business efficient and productive.

WEBFLEET also helps Marshall monitor the overall health of his fleet. Using WEBFLEET and OptiDrive 360, I can track key information from fuel consumption, to detailed driving behavior that goes beyond location including: harsh braking, harsh steering, idling, engine diagnostic alerts, separate idling from standstill, to monitor a guy’s gear shifting, and to see if he’s maintaining a constant speed or coasting. These factors all impact vehicle maintenance and can contribute to fuel consumption (or savings).

Within the cab Marshall uses WEBFLEET’s OptiDrive 360, which provides his drivers with direct feedback during and after a trip to encourage responsible and safe driving behaviors. It’s working great and is standard in our vehicles. It allows our drivers to focus on the job at hand, and there’s no dispute. If the system detects harsh braking, or over-idling it is there to remind the driver right away. We don’t feel like we’re having to hang over their shoulder all the time acting like the bad guy.

As a business owner, Marshall wants to manage his fleet in detail. WEBFLEET goes above and beyond in that regard. I know how trucks are operating, whether they are on time, and if they are meeting objectives for the day. We can see when the PTO (Power Take Off) has been placed in operation showing a vehicle is being loaded or unloaded, which keeps our drivers honest at all times. He also points out that he can readily access this information from his iPhone. I can be anywhere in the world, and know where my drivers are and what’s going on with my business.

The historical information gathered within WEBFLEET also helps Marshall defend his business and his drivers’ reputation. If the business receives a compliant about a driver, he can quickly validate speeding, locations, and operations of equipment on the truck. The ability to defend our business and drivers with accurate information logged in WEBFLEET alone is worth the investment in the fleet tracking solution.

With WEBFLEET, I have finally found a system that helps my business be as productive as possible. Every day is different for us. But having more complete visibility allows my office and I to adapt more easily in order to hit our efficiency goals.

Read all cases

At Webfleet Solutions, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.

To improve your webfleet.com site experience at any time click here.

Cookie preferences

Allow us to personalize webfleet.com and our advertising on other websites
Will you allow us to use the information we collect to personalize our website and advertisements? Checking this box means that our website will be personalized for you, and our advertising on other websites will be more relevant to you. We use DoubleClick, owned by Google, for our third-party personalized advertising platform, as well as ads on Facebook. If you clear this checkbox, you can still use our website but the website won't be personalized for you.
For more information on these cookies and settings, please click here. (Optional)

Direct marketing cookies and settings on Webfleet Solutions

Pardot (Prospects): We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: When a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often this business visitor visits our website. By doing so, we are able to provide business visitors with relevant content via email which (for the avoidance of doubt) we will only send if a business visitor has consented to this. (Optional)

Pardot (Customers): We would like to understand the business needs of our WEBFLEET customers. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: After a customer has logged into WEBFLEET, we identify the pages this customer visits and measure how often this customer logs into WEBFLEET. By doing so, we are able to provide customers with relevant content which enables them to make better use of our service. (Optional)

Lead Forensics: We would like to follow up on business visitors who visited our Telematics website. To do this, the company name and address of the business visitor is derived from the IP address by Lead Forensics. In case the company is known, we identify which pages are being visited. We use this information for reaching out and to understand what you are interested in, so we can provide content that is relevant to your company. (Optional)

If you do not wish our website to make information available to Lead Forensics or identify your level of interest via Pardot, just simply untick the cookie setting above and save your settings.
If you choose for Lead Forensics to block its ability to see your IP in general, please email info@leadforensics.com.

About cookies

What are cookies?

A cookie is a text file placed on your computer, mobile device or device connected to your computer.

What kind of cookies are there?

There are different types of cookies. Functional cookies are placed to ensure that the website is functioning properly.

Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookie settings above, you can switch on/off cookies and settings which we use to make our content or advertisements more relevant for you. More information on these cookies and settings can be found below.

Functional cookies

Webfleet Solutions websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for logging in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well-functioning website and to deliver the service they will be placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar, and Google Tag Manager to collect site analytics to constantly improve our website.

Personalization & advertisement cookies and settings

When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interests and use this information to give you a more personalized experience. We use the following cookies and settings:

Adwords: To offer you relevant advertisements when you use the Google search engine or exclude you from seeing Webfleet Solutions advertisements in Google.
DoubleClick: To offer you relevant advertisements on webfleet.com or on external websites. DoubleClick is owned by Google. Here's a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisements on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interests with Facebook we are able to offer you more relevant advertisements.
BlueKai: To offer you relevant advertisements in the BlueKai network.
Bing: To offer you relevant advertisements when you use the Bing search engine or exclude you from seeing Webfleet Solutions advertisements in Bing.
LinkedIn: To offer you relevant advertisements on LinkedIn or exclude you from seeing Webfleet Solutions advertisements on LinkedIn. Webfleet Solutions also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via LinkedIn. We receive general LinkedIn data about users who have seen our advertisement such as details about Industry, Job Role, Region, and Company size. Together with the cookie information, we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet Solutions websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to LinkedIn and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled in a contact form on the Webfleet Solutions site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.

If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.

Does Webfleet Solutions use any other technologies than cookies?

Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web APIs (Web Application Programming Interfaces) e.g. when you attach a device to your computer.

From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!

We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.

Free eBook

How can you cut your transport fleet costs?

Download eBook now

Let's drive business. Further.

Let's drive business. Further.

Let's drive business. Further.

Track your company vehicles and save like a Pro with WEBFLEET

Know where your company vehicles are 24/7

Save up to 20% on fuel and maintenance costs

Easy integration with existing software and hardware

Cut driving time and optimize drop routes

Improve service levels

Real-time vehicle tracking

Real-time vehicle tracking

Optimize driver performance

Optimize driver performance

Monitor fuel usage and carbon emission

Calculate your potential savings

What our customers say

Latest updates

Free research: How to cut your transport fleet costs

COVID-19 Update

Passenger transport toolkit: get the most from your buses and coaches

A powerful and easy way to get the most reviews on the sites that matter

Why Webfleet Solutions?

Our awards & certificates

Return on investment in six to nine months on average

Cookie preferences

Direct marketing cookies and settings on Webfleet Solutions

What are cookies?

What kind of cookies are there?

Functional cookies

Personalization & advertisement cookies and settings

Does Webfleet Solutions use any other technologies than cookies?

Free eBook