Elmer Schultz

The Company

Founded in 1950, Elmer Schultz is now a third-generation family-owned business providing service, parts and installation for commercial cooking equipment. With state of the art technology and a vast inventory, the company is the largest authorized service agency in its region with their headquarters in Philadelphia; and other office locations in Delaware and New Jersey. The company’s 20 CFESA trained technicians and 20 person support staff serve approximately 25,000 customers including schools, hospitals, hotels and high-end restaurants.

The Challenge

In a typical restaurant, a piece of commercial cooking equipment will fail on average once or twice a year, says Elmer Schultz President Kirby Mallon. So an equipment failure, while infrequent, is a major disruption for our customers’ business operation. They want things fixed quickly and properly, and they want to know when a technician will be at their door. Mallon estimates his service technicians average five jobs each a day, rolling up to more than 20,000 service calls a year.

Prior to implementing the WEBFLEET Telematics solution into the business, tracking down service technicians was always a time consuming job. We were relying on a manual method. Drivers would have to call in to give us their location. Some were using pagers. It created big time challenges for us as a business because we never knew where our drivers were at any point in time, says Mallon.

Productivity also suffered because dispatch had no visibility into a driver’s whereabouts. Lack of transparency into service technicians’ activity also impacted customer relationships. Customers would ask us to prove the technician was on the job for that length of time, and we didn’t have an official trail.

The Solution

The company became a Webfleet Solutions customer about 10 years ago, investing in WEBFLEET’s fleet management system through a long-standing Webfleet Solutions reseller and system integrator Traxxis GPS Solutions (Traxxis GPS). With the support from Traxxis GPS, Elmer Schultz was able to successfully implement and integrate the WEBFLEET solution into the company’s accounting and job dispatch system, which handles sales orders, invoicing, and automates service department workflows.

The addition of WEBFLEET has helped streamline and expedite Elmer Schultz’s business operations in several critical and important ways.

There are lots of working parts around a service call, explains Kirby Mallon. When a call comes in, dispatch notes the location and issue, then schedules a date and time for service. The backend software assigns a job number and automatically forwards this information to the technician’s PRO 7250 connected in-vehicle navigation device. The service technician then uses the PRO 7250 device to accept the job, navigate quickly to the job site, and record completion of the work performed by pressing a few buttons on the device via the touch-screen interface. Every step is time stamped for reporting purposes.

The PRO 7250 devices help to provide service technicians with a more efficient way to handle dispatched jobs and provides turn-by-turn timely routes. Prior to using Webfleet Solutions, our guys would go from one service call to the next using their own understanding of routes. Webfleet Solutions has shown many of our drivers a more efficient way to get from point A to point B, so driving times between jobs has been reduced. This has allowed us to pick up on average an extra job per day, per technician, says Mallon.

The ability to track a driver's whereabouts at all times (every 10 seconds) and time stamp their activities in WEBFLEET has greatly increased the team's productivity. Once the technology was installed, efficiencies tightened and productivity jumped 20%, says Mallon. I believe that improvement alone paid for the WEBFLEET system in mere months.

The Elmer Schultz team heavily uses the WEBFLEET reports for improved visibility into their business. We get a daily summary of activities that allow us to be more efficient and proactive, says Kirby Mallon. Information includes excessive speeding, idle times and maintenance reports that let us know when a vehicle requires an oil change or annual safety inspection.

By working with Traxxis GPS and using the WEBFLEET Telematics solution, Elmer Schultz has been able to improve its business efficiencies, drive more revenue, boost driver productivity, and best of all, greatly improve its customer relationships.

The biggest benefit we’ve realized has to be in the way we are able to now communicate with our customers, says Mallon. When a customer calls in and asks when a technician will be arriving, we are able to give them a more accurate ETA. That’s really important information in our industry because equipment may need to be cold before it can be serviced. So by telling them he’s eight miles away on I-95 and will be arriving at your door in 8 minutes, they can turn off the equipment and clear the area for work to begin.

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Kingsway Towing

The Company

As one of Edmonton’s leading towing companies, Kingsway Towing Group has served the Edmonton and the province of Alberta since 1978. Under the leadership of Ken Bach, Kingsway has continued to be one of Edmonton’s biggest and most respected towing companies in the city, offering top-notch service to its ever-growing customer base. Kingsway’s professionally maintained fleet of 34 trucks and 25 drivers are qualified to handle any circumstance that arises. The company is committed to the most up to date safety standards and operates vehicles in small, medium and heavy-duty categories, including service trucks, three-ton wreckers, and flatbeds.

The Challenge

With a new vehicle averaging $150,000 or more, fleet owners/operators must find a balance between old and new when building and managing a large fleet. Do I buy new and pay high depreciation and financing costs? Do I hold onto a vehicle and pay higher maintenance costs? Or, do I replace the chassis and get more utilization out of the rig?” says Ken Bach, owner of Kingsway Towing Group. “The right answer for Kingsway lies in data captured in Webfleet Solutions. By fully utilizing Webfleet Solutions we can maximize fleet utilization, minimize downtime and make better-informed business decisions.

The Solution

“Webfleet Solutions allows us to maximize the number of calls we can take per vehicle per day, while monitoring and managing fuel and vehicle maintenance costs. For instance, I can ensure my drivers are entralized in high demand areas and available at peak times. I can also manage idling time, drive time and PTO engagement, so our drivers and vehicles are best utilized and we are not wearing out our engines, burning fuel, or putting unnecessary miles on the vehicles while waiting for calls to come in. Ken’s financial model uses telematics data from Webfleet Solutions such as miles logged, driving incidents, engine wear and PTO engagement, and other vehicle information, such as make and model, age of the vehicle, as well as tire and maintenance costs. It allows him to wisely deploy vehicles and drivers, and decide whether to sell, maintain or refurbish vehicles -- all with an eye to running the most profitable towing business possible. Ken also relies on Webfleet Solutions's OptiDrive 360 to better manage driver behaviors. Every morning when I come into the office, I open up two pieces of software -- our Tracker Dispatch system and Webfleet Solutions, says Ken. Webfleet Solutions’s dashboard allows me to keep an eye on my fleet’s daily mileage, usage per day, miles logged per day per truck, trips per day, PTO engagement that day. Webfleet Solutions cuts down on our overhead and helps us reduce our costs and maximize our returns. Without it, I wouldn't be able to maximize the utilization of trucks and positioning. It gives me everything I need to know to run my business.

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Wright Mix

The Company

Founded in 2005, Wright Mix is the leading supplier of screed and ready mix concrete in Leicestershire. They mix product on site, reducing waste and ensuring their customers only pay for what they deliver.

The Challenge

Wright Mix were operating a manual booking and scheduling system and were communicating with drivers by mobile phone. As the company grew both their fleet of vehicles and customer base, they began to realise that their paper-based systems were no longer practical. Manual administration was very time consuming for the back office team, lead to customer service challenges and did not make the most of their capacity. Customer payment was usually in the form of cash or cheque, resulting in a heavy administration burden and often issues with bad debt.

Wright Mix wanted a system to help their day-to-day shipping and ordering process that gave them the flexibility to serve their customers in a dynamic environment and created traceability and efficiency for their drivers and office staff.

The Solution

HHaving initially introduced WEBFLEET vehicle tracking technology from Webfleet Solutions, the company added PRO driver terminals and integrated the telematics solution with an advanced booking and scheduling interface called AGGSMART.

Developed expressly for the aggregates market, AGGSMART works throughout the whole Wright Mix sales and fulfilment process, from quotation and ordering, to scheduling, dispatch and delivery and finally billing and payment. The system enables sales agents to accurately advise customers on what and how much material they need by following a series of questions. Following pre-authorisation of payment, a job can be dragged and dropped into a specific timeslot within the dynamic scheduling system.

All delivery jobs are sent through to each volumetric mixer truck via Webfleet Solutions’ WEBFLEET system. The job appears on the screen of the driver’s PRO8 driver terminal. Once accepted, directions are automatically plugged into the PRO 8 navigation software, giving the driver, office and customer an accurate ETA.

Before we had WEBFLEET and AGGSMART, I was constantly on the phone to customers and drivers – the days were so frantic. Now, the office is very calm and I never miss a call, explains Peter Harris, Operations Manager at Wright Mix.

The solution gives the team a complete overview of all jobs across all vehicles, enabling total flexibility and the ability to arrange the schedule to maximise the use of their capacity. It also gives the customer a specific timeslot.

If a customer needs a delivery earlier or later than scheduled, or has an urgent new order, the system can adjust the schedule without losing any time, while updating customers throughout the process.

WEBFLEET talks to AGGSMART through the whole delivery process, so that the driver is able to check the level of pre-authorised payment before dropping the concrete or screed. The customer is asked to sign the screen to record arrival time on site and the start and completion of the delivery.

The exact volume of product delivered to the customer is then recorded in the AGGSMART app which enables Wright Mix’s accounting system (also integrated) to automatically bill the customer using the preauthorised payment method.

WEBFLEET and AGGSMART now work in tandem to provide advanced scheduling, dynamic job dispatch and workflow, automatic billing, accurate customer ETAs and digital signature capture.

The efficiency and flexibility of our booking, dispatch, delivery and administration systems has allowed us to stay lean and pass on this efficiency to customers in the form of excellent service with reasonable pricing, says Peter.

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