Matthew Algie

UK’s leading independent coffee roaster

The Organisation

UK’s leading independent coffee roaster

Established in 1864, Matthew Algie is the UK's leading independent coffee roaster and serves the United Kingdom and the Republic of Ireland. Customers include Marks and Spencer cafes and restaurants, as well as the House of Commons, Gleneagles Hotel and numerous establishments nationwide. They are coffee partners with some of the biggest names on the High Street, espresso bars, and top hotels throughout the UK and Ireland.

They service and maintain coffee machines and offer 24 hour service support 365 days a year. They run coffee schools in Glasgow, London and Dublin where their training teams illustrate how to extract, steam, and serve coffee, supported by a mobile training team.

The Challenge

New software demanded telematics solution

The business operates a team of 20 trainers, 40 engineers and 25 sales executives, who each drive a company owned vehicle to reach customers and prospects across a wide geographical area.

Although the business has a long history, it works hard at maintaining its competitive edge and uses modern technology to ensure its operations are as efficient and streamlined as possible. With this in mind, a decision was made to implement a new software system in house which would enable them to view available engineers, stock levels and road conditions and select the more suitable engineer for the job.

This, in addition to the need for more information on the whereabouts of staff, sparked the need for a telematics system.

The Solution

Solution Integrates smoothly with new software

Matthew Algie implemented a Webfleet PRO device which in addition to vehicle tracking includes hands-free calling support, speed camera alerts, advanced mapping with IQ routes and lane guidance support. The system has the bonus of live TomTom Traffic, allowing the driver to make the most economical and swift journey available. This solution is then integrated with third party software to make a highly effective solution.

The business considered other telematics companies before arriving at Webfleet, the deciding factors included their traffic management capabilities with the TomTom Traffic element, financial stability and reputation of a multi national organisation.

Sales Team achieves 20% rise in appointments

Car and van fleets have realised fantastic efficiencies and have benefited from an impressive 20% increase in the number of sales, training and engineer calls made since the system was installed. The sales managers are now able to see where their team are at the touch of a button, using the Webfleet web-based telematics software. This allows for greater visibility of sales force activity and resources can be focussed in the most effective areas, which is a fantastic benefit to the company.

The management team are exploring more ways of using the reporting to manage their vehicles more effectively and have access to WEBLFEET through their iPhones, using the Webfleet iPhone app. This means they can monitor staff journeys whilst away from the office.

Using WEBFLEET.connect API integration, the Webfleet has been integrated with third party software in the back office called Metrix. This allows the company to find appropriate engineers (grouped by experience, knowledge and location), review stock and road conditions, and then allocate a driver to a particular job. This job is then sent directly to the PRO device in the vehicle so the driver can navigate direct to the order address.

Peter McGadey, Operations Director says The implementation of the Webfleet has coincided with our new software and has enabled us to be incredibly efficient, allowing us to be one step ahead of the competition. Sales teams, trainers and engineers have all benefited with a significant rise in appointments, up to 20% increase in some cases. We aim to work closely with Webfleet to position our business as not only the leading coffee supplier in our industry, but also an innovator in using technology that creates efficiencies which enable us to deliver an excellent service to our customers.

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Karebo Group

The Karebo Group catapulted its business to delivering high-end, turnkey engineering solutions faster and more efficiently after adopting Webfleet’ fleet management system, reducing wastage and leading to increased profits.

The Company

Karebo Group provides dynamic professional services and products to the energy sector. The company’s core business focuses on specialised equipment supply, renewable energy solutions and energy efficiency covering the residential, commercial and industrial sectors.

The Karebo team has a long-standing and proven track record in the energy market and its in-depth knowledge and experience enables the company to offer innovative and superior solutions to the market.

The group comprises: Karebo Systems, a technical engineering specialist Karebo Engineering Karebo Projects Karebo Lighting

The Challenge

A depressed economy had put pressure on capital expenditure related to projects that Karebo specialised in. This, along with rising transport costs meant potential customers were less likely to commit to a project that could experience ballooning costs.

Failure to guarantee that goods and people arrive on time means that other aspects of a project are further delayed in a knock-on effect that results in runaway budgets.

In the past, Karebo outsourced its logistics function. However, over time it came under pressure to demonstrate to current and potential clients that it could maintain the tightest control on project schedules by ensuring that transportation is as efficient as possible.

The Solution

Karebo Group’s value proposition is to always deliver within time and budget, with a full customer commitment to consistent delivery on contracts. In 2015, to enable the most efficient turnkey projects and service, Karebo Group began managing its own fleet.

We’ve learnt the benefits of controlling the entire value chain, says Ravi Govender, owner at Karebo Group. However, this meant we needed to employ a system that would empower us to make the best resource allocations and monitor driver behaviour based on precise data – a system that is easy to monitor and flexible enough to respond to sudden changes in project scopes.

In order to keep our operating expenses as lean as possible, it was essential that we worked with suppliers who took the time to understand our business and our unique needs, he says. We chose Webfleet’ Webfleet system after a lengthy evaluation process.

In the three years since Karebo first adopted Webfleet’ Webfleet system, the company has reaped the full benefits of using a comprehensive system.

Webfleet’s features include loading orders, geofencing, tracking and reporting, all of which have helped to optimise routes so that the teams can service more customers and increase productivity. The order dispatch features via navigation devices enable teams to keep to their schedules, while address-visit reports create more efficiency by eliminating unnecessary visits to the same locations.

The onboard navigation system also assists in communicating with teams through a messaging service — teams can message the head office if they need immediate help in making corrections to addresses or if vehicles need maintenance. The head office also has a full view of the location of all of its teams across Africa at any time.

According to Ravi, Webfleet has played a significant role in the overall business, not just in terms of monitoring vehicles, but on bottom line costs as well.

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WGM Engineering Group

The Company

WGM Engineering Group is one of Scotland’s leading engineering solutions providers. The company offers a complete turnkey solution for mechanical and electrical and civil engineering. Established in 1986, WGM has developed a reputation for outstanding client service, a high quality of work and a passionate commitment to health and safety. The company offers a countrywide service from three linked service centres based in Glasgow and Livingston. The business operates primarily in the water and waste water sectors, but also in the petrochemical, power and process industries as well as having a number of food and beverage clients.

WGM employs around 180 staff and operates a fleet of 90 vans.

The Challenge

WGM was facing issues with its previous telematics provider, which was providing poor quality and often inaccurate information. With engineers on call 24/7/365, often travelling to remote areas to carry out repairs and maintenance in poor weather conditions, the company was looking for a product that would enable them to monitor a number of areas, including arrival time on site, fuel consumption, carbon footprint and driver behaviour. With ambitious growth plans, the company was seeking a solution that not only provided timely and accurate data but was sufficiently flexible to adapt as the fleet increased in the next three to five years.

The Solution

According to Head of HR Yvonne Thompson, WGM chose Webfleet because it ticked so many boxes.

WGM Engineers work in a very fast moving environment, operating in a reactive situation. They can be working on issues as simple as a pump repair or a major asset at a wastewater treatment plant. The vans cover on average 28,000 miles a week, often working in remote locations.

Introduced as an improvement tool, the installation of LINK and EcoPlus brought immediate benefits. The Webfleet fleet management platform provided the ability to monitor a wide range of KPIs, including speeding incidents, idling, arrival and departure times on site and real time planning.

We began to see results immediately, said Yvonne Thompson. Drivers quickly realised the benefits for them, as well as for the company, in making use of the OptiDrive facility, which monitors driver behaviour recording incidents such as speeding, harsh braking and idling.

Many of the jobs are undertaken in variable weather conditions with the engineers using their vans to warm up whilst on site. Increased knowledge of fuel consumption and a company-wide initiative to reduce carbon consumption meant that idling time reduced from 11 minutes per day to eight minutes per day.

Over a 12 month period the average OptiDrive scores went from 6.1 to 6.7. Fuel cost savings of 22% were achieved and fuel consumption improved from 33.8mpg to 36mpg, while speeding incidents were reduced from 1% of driving time to 0.1% of driving time.

We also used the figures in the charts to explain the measures to wider groups of people, explained Yvonne Thompson. For example, we are now able to show both existing and prospective customers that we can track the exact arrival times on site and the length of stay. Such transparency is a powerful tool in reinforcing our commitment to customer service and also demonstrates transparency.

Webfleet also integrates seamlessly with Fleetcheck, which WGM uses for vehicle maintenance, enabling mileage for each vehicle to be updated on Fleetcheck to monitor service and maintenance, this reducing the duplication of information.

The responsive nature of the business means that the ability to route plan in real time is a major bonus for the engineering team’s job planners. Sometimes planning changes hour by hour and the ability to check where a particular engineer is located at a specific time has really helped to streamline our planning process and improve accuracy on arrival times, said Yvonne Thompson.

As a management information tool, the ease of use of the analytics and the ability to drill down and compare one vehicle trip to another, really helps us to define what is going on. It provides factual information from an HR perspective, too. The support we had from the reseller during the sales and implementation was superb. The whole experience with Webfleet has been absolutely brilliant for us!

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