Transhut sp. z o.o.

The Company

Transhut is a Polish company providing national and international transport and freight services. It started operating in 1998 and specialises in the transport of food, mainly meat products, across the European Union and Eastern Europe. Three years ago, the company opened its affliation in Vienna – the first outside its home country.

From the very beginning, the company has been focused on reliability and timely delivery. At the same time, Transhut’s priority is to achieve the highest working standard. All drivers are equipped with the certifications and medical documentation (e.g. epidemiological) necessary to transport fast-moving goods.

The Challenge

The company was looking for a solution that would support its expansion to the European market by shortening transport time, while improving safety and effciency of the fleet. In order to optimise costs, Transhut turned to WEBFLEET and has been using our solution for more than a year and half.

More recently, the fleet managers used WEBFLEET to verify if the installation of new, fuel saving tyres from Bridgestone on one of its trailers would reduce fuel consumption.

The Solution

The test was carried out over 6 months, on one set (Scania truck, Schmitz cooling trailer) operated by the same driver and on comparable routes. For the first 2,5 months, the trailer was equipped with R168+ tyres. Then they were replaced by the latest model – Ecopia H-Trailer 002.

We have made the decision to equip part of our fleet operating on long-distance routes, with the latest Bridgestone tyre model, Ecopia H-Trailer 002, to reduce the operating costs of our fleet. The implementation of WEBFLEET has allowed us to raise the quality of our services, increase our credibility as a carrier and significantly improve effciency and safety of our drivers. – comments Hubert Sosnicki, the owner of Transhut.

Summary:

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Karebo Group

The Karebo Group catapulted its business to delivering high-end, turnkey engineering solutions faster and more efficiently after adopting Webfleet Solutions’ fleet management system, reducing wastage and leading to increased profits.

The Company

Karebo Group provides dynamic professional services and products to the energy sector. The company’s core business focuses on specialised equipment supply, renewable energy solutions and energy efficiency covering the residential, commercial and industrial sectors.

The Karebo team has a long-standing and proven track record in the energy market and its in-depth knowledge and experience enables the company to offer innovative and superior solutions to the market.

The group comprises: Karebo Systems, a technical engineering specialist Karebo Engineering Karebo Projects Karebo Lighting

The Challenge

A depressed economy had put pressure on capital expenditure related to projects that Karebo specialised in. This, along with rising transport costs meant potential customers were less likely to commit to a project that could experience ballooning costs.

Failure to guarantee that goods and people arrive on time means that other aspects of a project are further delayed in a knock-on effect that results in runaway budgets.

In the past, Karebo outsourced its logistics function. However, over time it came under pressure to demonstrate to current and potential clients that it could maintain the tightest control on project schedules by ensuring that transportation is as efficient as possible.

The Solution

Karebo Group’s value proposition is to always deliver within time and budget, with a full customer commitment to consistent delivery on contracts. In 2015, to enable the most efficient turnkey projects and service, Karebo Group began managing its own fleet.

We’ve learnt the benefits of controlling the entire value chain, says Ravi Govender, owner at Karebo Group. However, this meant we needed to employ a system that would empower us to make the best resource allocations and monitor driver behaviour based on precise data – a system that is easy to monitor and flexible enough to respond to sudden changes in project scopes.

In order to keep our operating expenses as lean as possible, it was essential that we worked with suppliers who took the time to understand our business and our unique needs, he says. We chose Webfleet Solutions’ WEBFLEET system after a lengthy evaluation process.

In the three years since Karebo first adopted Webfleet Solutions’ WEBFLEET system, the company has reaped the full benefits of using a comprehensive system.

WEBFLEET’s features include loading orders, geofencing, tracking and reporting, all of which have helped to optimise routes so that the teams can service more customers and increase productivity. The order dispatch features via navigation devices enable teams to keep to their schedules, while address-visit reports create more efficiency by eliminating unnecessary visits to the same locations.

The onboard navigation system also assists in communicating with teams through a messaging service — teams can message the head office if they need immediate help in making corrections to addresses or if vehicles need maintenance. The head office also has a full view of the location of all of its teams across Africa at any time.

According to Ravi, Webfleet Solutions has played a significant role in the overall business, not just in terms of monitoring vehicles, but on bottom line costs as well.

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Tiger Plumbing, Heating, Air Conditioning & Electrical Services

The Company

Tiger Plumbing, Heating, Air Conditioning and Electrical Services provides sales, service and installation to residential customers throughout the Illinois side of the St. Louis metropolitan area. The company, founded in 1993, has technicians and other staff driving 28 vehicles throughout their service area.

The Challenge

According to Todd Kiefer, Tiger Services' General Manager, Before purchasing the Webfleet Solutions system, integrated with ServiceTitan, we were just guessing where our guys were at any given time.” Ensuring high levels of customer service was also a concern. “We wanted to give our office staff and the techs a tool that would help respond to customers who said we did not show up, or were late in arriving.
Tiger Services was also committed to improving its dispatching process. We knew we weren’t always sending the closest tech, or that techs were going out of their way to come back to our warehouse when they needed a part, explained Kiefer. Finally, the company wanted to move away from dispatching jobs via calls and texts. This was an inefficient process, as it required the drivers either use a hands free system or pull over and use their mobile phones to get information on their next job.

The Solution

The integrated Webfleet Solutions and ServiceTitan system provides complete visibility into where its vehicles are and what its technicians are doing. Dispatchers are also able to send jobs directly to the device in the vehicle. We’ve moved to a much more efficient workflow throughout the day, said Kiefer. We’re now able to dispatch techs within 10 miles of their last job, cutting way down on travel time and fitting in more jobs. He estimates that techs are able to complete two to three more jobs every day.

The company has also gone from 12 to 28 vehicles, to meet the demands of its growing business. Kiefer also reports improved workflow and better visibility as a result of the auto-arrival feature enabled by the Webfleet Solutions-ServiceTitan integration. Now, when a tech arrives within 100 yards of a job, the system automatically notes this – eliminating the need for them to inform dispatch.

This saves the tech time, and helps dispatch keep better track of what’s happening in the field.

The ability to see exactly where each technician is in real-time on ServiceTitan’s map has also improved the parts delivery process. Typically, if a technician found they needed a part during a job, they would call in to Tiger’s warehouse, and come pick it up, or another staff member would deliver it to them. Now, Kiefer can see exactly where the technician is located, and direct them to a parts supply store if that is closer and more efficient.

Because Tiger exclusively services residential customers, maintaining service windows is extremely important. We’ve asked someone to stay home from work, or rearrange their day to wait for our technician, so we really want to stick to the two hour service windows we’ve provided, explains Kiefer. Webfleet Solutions and ServiceTitan have reduced errors and incidences of our techs arriving at the wrong address, helping us honor those commitments and keep customer satisfaction high. Having turn-by-turn directions – and the ability to monitor traffic and road closures has also helped drivers meet their customer service windows. Recently, when flooding took out a bridge on a main travel route, dispatchers were able to quickly alert and re-route all affected techs so that they were able to easily get to their next job with minimal delays.

Finally, Webfleet Solutions’ OptiDrive 360 system has improved driving habits. Kiefer uses the OptiDrive 360 reports to keep technicians accountable for their driving and goes over any driving incidents – harsh braking or steering, speeding – with techs. They also acknowledge the technicians who are driving well in the weekly team meeting. Each one of our vehicles on the road is a reflection of our company, said Kiefer. So making sure our techs are driving safely is good business. Because Illinois is a hands-free state, it is important to note that with the combined ServiceTitan – Webfleet Solutions solution, Tiger Services' technicians have no need to use their mobile devices. Their next job comes in directly to the Webfleet Solutions PRO driver terminal. They simply press one button to start the job. They are routed to the right address, and the dispatch team back at the office is notified that they are on their way with an Estimated Time of Arrival.

With Webfleet Solutions and ServiceTitan, Tiger Plumbing, Heating, Air Conditioning, & Electrical Services has improved efficiencies and grown the business. I’d recommend Webfleet Solutions and ServiceTitan to anyone, said Kiefer. We saw our investments pay off right away. Not only has it lead to more jobs every day – but more revenue overall for our business.

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