Telent

The Organisation

With annual revenues of over £300 million, Telent are a technology services company with decades of experience providing a broad range of network and communications services across a variety of industries. With around 2,000 employees, Telent’s field force covers the entire UK.

Telent is the UK rail’s leading technology services provider and a trusted partner for the maintenance of operational communications for one of Europe’s largest transport networks. Their range of solutions, reputation for cost efficiency and service delivery makes Telent a market leading supplier.

The Challenge

The Telent team operates across the whole of the UK and covers 19,000km of railway cabling from Inverness to Penzance and Norwich to Swansea. Working on this scale and with a variety of services provided, sending the right team to the fault is crucial. Telent teams are made up of a range of technical, managerial and engineering staff who are needed to ensure that each fault is fixed and adheres to strict service level agreements (SLA’s).

When a request is received by Telent’s Rail business, there is a process to ensure that the fault is attended at the earliest opportunity. The challenge that Telent faced was knowing where the appropriate team members were at all times and being able to mobilise them quickly and effectively to the customer fault.

Telent also required detailed information regarding their drivers mileage as this would enable them to allocate mileage to the relevant project. In addition, they are able to distinguish between private and business travel.

The Solution

Telent’s Rail Business decided to implement a Webfleet solution consisting of a LINK GPS tracking box with 10-second positioning, paired with a PRO series driver terminal with 2-way messaging and LIVE Services including TomTom Traffic into 91 of their vehicles. This is due to increase to a total of 150 vehicles.

The company has been suitably impressed with the immediate improvements in day to day business, most noticeably the incredible reduction in the time taken to allocate jobs to the right team, which has been reduced by an amazing 80% from 75 minutes to just 15 minutes.

This reduction in time to allocate jobs is critical to meet the expectations of their clients, as they regularly require accurate updates on progress. Clients are also able to acquire accurate ETA’s and can obtain an internet login to see exactly when an engineer is going to arrive at a job using WEBFLEET.

Lee Clinton, Installations and Commissioning Manager say’s, We have reduced our response times by 80%, from an average of 75 minutes down to 15 minutes. This has resulted in cost savings and more competitive pricing coupled with over achieving the strict customer service SLA's in place with our clients.

The mileage of each driver is now tracked to provide detailed reports showing the distinction between business and personal travel and allows Telent to monitor excessive hours, a legal requirement within this industry being that drivers only work a certain number of hours. Drivers are working over their maximum hours more often than we thought, with Webfleet Solutions we are able to monitor this and plan resources more effectively, say’s Stephen Pears, General Manager at Telent.

Telent are now beginning a trial of ecoPLUS, which illustrates when and where fuel is wasted, and manages carbon footprint as well as cutting idling time. The solution includes WEBFLEET OptiDrive which presents live feedback on the driver’s driving style, allowing for safer and greener driving.

Read all cases

Corporate Solutions

The Company

Birmingham-based logistics specialists Corporate Solutions provide bespoke warehousing and distribution services for some of the UK's largest retailers, including Smurfit Kappa, Lidl and Vax.

The company runs a fleet of 100 44 tonne HGVs, fulfilling 60,000 temperature controlled and ambient deliveries and travelling 10 million miles every year – with less than 4% empty running.

We are passionate about technology at Corporate Solutions, says Stuart Payne, Commercial Director. It lies at the heart of our client offering, allowing us to reduce distribution costs and carbon footprint while improving service.

The Challenge

Checking the validity of fuel card activity was proving very time-consuming and both accuracy and effectiveness were limited.

Before we moved to the integrated solution, the accounts and operations team had to literally check thousands of individual fuel card transactions manually every year for accuracy, explains Stuart. It was a painstaking and laborious process and one still prone to human error, despite the effort involved.

The Solution

Having installed the Webfleet Solutions WEBFLEET solution across the fleet in 2014, the company decided to enhance the service by introducing BP FleetMove Pro. The new integrated approach combines vehicle location, fuel consumption, driver behaviour and vehicle maintenance data from WEBFLEET, with BP fuel card information to give full visibility of how fuel is being used across the entire fleet in one, easy-to-use interface.

Data is updated every 15 minutes and delivered via one convenient single software interface, with no need to download any spreadsheets.

As the software shows fuel levels alongside vehicle location and transactions, it helps to identify potential fuel card misuse or fraud.

Now we automatically get fuel card exception reports which highlight at a glance if there is an anomaly which might indicate fraudulent card use, says Stuart.

This could be an employee filling up with fuel in excess of their vehicle fuel tank’s capacity, topping up before the corresponding mileage has been driven or using their card to buy fuel when the relevant vehicle is at a different location. In each case, Stuart's team will get an alert via email or text and it will appear as an anomaly case in the reporting.

Driving behaviour scores are calculated by WEBFLEET’s integral OptiDrive 360 functionality, which gives drivers in-cab feedback and advice on a number of key indicators affecting fuel efficiency, including speeding, idling, sudden braking and harsh steering.

Together with mpg figures, the score forms the foundation for the company’s driver bonus scheme, with drivers rewarded for safer and more efficient performance on the road.

The company's commitment to improving driving style has reaped notable rewards. The average OptiDrive score has improved from 8.2 to 9.1 over 2 years, helping to push mpg performance across the fleet up by 9.2% and to cut fuel costs by 8.1%.

Being able to compare how employees are driving with how they are using their fuel card is also highlighting the reasons behind fuel usage patterns. A low mpg, for example, might be attributable to journeys in built-up locations, or it might be caused by harsh, inefficient, driving which needs addressing through the company's ongoing driver training programme.

WEBFLEET alerts will also notify Stuart when any of the dashcam cameras are no longer working, helping to plug any evidence gaps for insurance claims.

Integration with the incumbent routing and scheduling system means that, as well as sending order and route instructions to each driver terminal, Stuart will soon be able send his drivers directions to the most appropriate BP stations on each route to help them get the best fuel deals.

Read all cases

Tiger Plumbing, Heating, Air Conditioning & Electrical Services

The Company

Tiger Plumbing, Heating, Air Conditioning and Electrical Services provides sales, service and installation to residential customers throughout the Illinois side of the St. Louis metropolitan area. The company, founded in 1993, has technicians and other staff driving 28 vehicles throughout their service area.

The Challenge

According to Todd Kiefer, Tiger Services' General Manager, Before purchasing the Webfleet Solutions system, integrated with ServiceTitan, we were just guessing where our guys were at any given time.” Ensuring high levels of customer service was also a concern. “We wanted to give our office staff and the techs a tool that would help respond to customers who said we did not show up, or were late in arriving.
Tiger Services was also committed to improving its dispatching process. We knew we weren’t always sending the closest tech, or that techs were going out of their way to come back to our warehouse when they needed a part, explained Kiefer. Finally, the company wanted to move away from dispatching jobs via calls and texts. This was an inefficient process, as it required the drivers either use a hands free system or pull over and use their mobile phones to get information on their next job.

The Solution

The integrated Webfleet Solutions and ServiceTitan system provides complete visibility into where its vehicles are and what its technicians are doing. Dispatchers are also able to send jobs directly to the device in the vehicle. We’ve moved to a much more efficient workflow throughout the day, said Kiefer. We’re now able to dispatch techs within 10 miles of their last job, cutting way down on travel time and fitting in more jobs. He estimates that techs are able to complete two to three more jobs every day.

The company has also gone from 12 to 28 vehicles, to meet the demands of its growing business. Kiefer also reports improved workflow and better visibility as a result of the auto-arrival feature enabled by the Webfleet Solutions-ServiceTitan integration. Now, when a tech arrives within 100 yards of a job, the system automatically notes this – eliminating the need for them to inform dispatch.

This saves the tech time, and helps dispatch keep better track of what’s happening in the field.

The ability to see exactly where each technician is in real-time on ServiceTitan’s map has also improved the parts delivery process. Typically, if a technician found they needed a part during a job, they would call in to Tiger’s warehouse, and come pick it up, or another staff member would deliver it to them. Now, Kiefer can see exactly where the technician is located, and direct them to a parts supply store if that is closer and more efficient.

Because Tiger exclusively services residential customers, maintaining service windows is extremely important. We’ve asked someone to stay home from work, or rearrange their day to wait for our technician, so we really want to stick to the two hour service windows we’ve provided, explains Kiefer. Webfleet Solutions and ServiceTitan have reduced errors and incidences of our techs arriving at the wrong address, helping us honor those commitments and keep customer satisfaction high. Having turn-by-turn directions – and the ability to monitor traffic and road closures has also helped drivers meet their customer service windows. Recently, when flooding took out a bridge on a main travel route, dispatchers were able to quickly alert and re-route all affected techs so that they were able to easily get to their next job with minimal delays.

Finally, Webfleet Solutions’ OptiDrive 360 system has improved driving habits. Kiefer uses the OptiDrive 360 reports to keep technicians accountable for their driving and goes over any driving incidents – harsh braking or steering, speeding – with techs. They also acknowledge the technicians who are driving well in the weekly team meeting. Each one of our vehicles on the road is a reflection of our company, said Kiefer. So making sure our techs are driving safely is good business. Because Illinois is a hands-free state, it is important to note that with the combined ServiceTitan – Webfleet Solutions solution, Tiger Services' technicians have no need to use their mobile devices. Their next job comes in directly to the Webfleet Solutions PRO driver terminal. They simply press one button to start the job. They are routed to the right address, and the dispatch team back at the office is notified that they are on their way with an Estimated Time of Arrival.

With Webfleet Solutions and ServiceTitan, Tiger Plumbing, Heating, Air Conditioning, & Electrical Services has improved efficiencies and grown the business. I’d recommend Webfleet Solutions and ServiceTitan to anyone, said Kiefer. We saw our investments pay off right away. Not only has it lead to more jobs every day – but more revenue overall for our business.

Read all cases

Let's drive business. Further.

‍

At Webfleet Solutions, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.

To improve your webfleet.com site experience at any time click here.

Cookie preferences

Allow us to personalize webfleet.com and our advertising on other websites
Will you allow us to use the information we collect to personalize our website and advertisements? Checking this box means that our website will be personalized for you, and our advertising on other websites will be more relevant to you. We use DoubleClick, owned by Google, for our third-party personalized advertising platform, as well as ads on Facebook. If you clear this checkbox, you can still use our website but the website won't be personalized for you.
For more information on these cookies and settings, please click here. (Optional)

Direct marketing cookies and settings on Webfleet Solutions

Pardot (Prospects): We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: When a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often this business visitor visits our website. By doing so, we are able to provide business visitors with relevant content via email which (for the avoidance of doubt) we will only send if a business visitor has consented to this. (Optional)

Pardot (Customers): We would like to understand the business needs of our WEBFLEET customers. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: After a customer has logged into WEBFLEET, we identify the pages this customer visits and measure how often this customer logs into WEBFLEET. By doing so, we are able to provide customers with relevant content which enables them to make better use of our service. (Optional)

Lead Forensics: We would like to follow up on business visitors who visited our Telematics website. To do this, the company name and address of the business visitor is derived from the IP address by Lead Forensics. In case the company is known, we identify which pages are being visited. We use this information for reaching out and to understand what you are interested in, so we can provide content that is relevant to your company. (Optional)

If you do not wish our website to make information available to Lead Forensics or identify your level of interest via Pardot, just simply untick the cookie setting above and save your settings.
If you choose for Lead Forensics to block its ability to see your IP in general, please email info@leadforensics.com.

About cookies

What are cookies?

A cookie is a text file placed on your computer, mobile device or device connected to your computer.

What kind of cookies are there?

There are different types of cookies. Functional cookies are placed to ensure that the website is functioning properly.

Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookie settings above, you can switch on/off cookies and settings which we use to make our content or advertisements more relevant for you. More information on these cookies and settings can be found below.

Functional cookies

Webfleet Solutions websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for logging in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well-functioning website and to deliver the service they will be placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar, and Google Tag Manager to collect site analytics to constantly improve our website.

Personalization & advertisement cookies and settings

When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interests and use this information to give you a more personalized experience. We use the following cookies and settings:

Adwords: To offer you relevant advertisements when you use the Google search engine or exclude you from seeing Webfleet Solutions advertisements in Google.
DoubleClick: To offer you relevant advertisements on webfleet.com or on external websites. DoubleClick is owned by Google. Here's a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisements on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interests with Facebook we are able to offer you more relevant advertisements.
BlueKai: To offer you relevant advertisements in the BlueKai network.
Bing: To offer you relevant advertisements when you use the Bing search engine or exclude you from seeing Webfleet Solutions advertisements in Bing.
LinkedIn: To offer you relevant advertisements on LinkedIn or exclude you from seeing Webfleet Solutions advertisements on LinkedIn. Webfleet Solutions also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via LinkedIn. We receive general LinkedIn data about users who have seen our advertisement such as details about Industry, Job Role, Region, and Company size. Together with the cookie information, we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet Solutions websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to LinkedIn and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled in a contact form on the Webfleet Solutions site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.

If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.

Does Webfleet Solutions use any other technologies than cookies?

Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web APIs (Web Application Programming Interfaces) e.g. when you attach a device to your computer.

Up to 39% clearance sale on professional navigation

Special offer on best in-class robust and ruggedized professional navigation devices

Claim your discount

How can you cut your fleet costs?

Download the eBook today and find out how to get your fleet running costs under control.

Find out more

From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!

We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.

Free eBook

How can you cut your transport fleet costs?

Download eBook now

The leading Fleet Management solution

The leading Fleet Management solution

The leading Fleet Management solution

Track your company vehicles and save like a Pro with WEBFLEET

Know where your company vehicles are 24/7

Save up to 20% on fuel and maintenance costs

Easy integration with existing software and hardware

Cut driving time and optimize drop routes

Improve service levels

Real-time vehicle tracking

Real-time vehicle tracking

Optimize driver performance

Optimize driver performance

Monitor fuel usage and carbon emission

Calculate your potential savings

What our customers say

Latest updates

Free research: How to cut your transport fleet costs

COVID-19 Update

Passenger transport toolkit: get the most from your buses and coaches

A powerful and easy way to get the most reviews on the sites that matter

Why Webfleet Solutions?

Our awards & certificates

Return on investment in six to nine months on average

Up to 39% clearance sale on professional navigation