Vehicle tracking & Fleet management

Scoopy Doo

The Company

Helping pet owners with waste pickup for the last 17 years For the last 17 years, the Scoopy Doo Dog Waste Removal Service has been helping pet owners living in Long Island, Westchester and Upstate New York eliminate the most unpleasant part of pet ownership – poop pickup. The company employs 12 drivers and operates a fleet of 11 Nissan Frontiers and Ford Rangers.

The Challenge

Irregular schedules and inefficient processes Our business is very different from that of the average delivery-based fleet and has unique fleet tracking needs, explains Jim Coniglione, Owner/President of Scoopy Doo and self-proclaimed turd herder. Most fleets operate to a regular schedule, but in our business, the frequency of visit for each customer varies. Some people want us to visit once a week, others three times a week. So it was really important we maximize the efficiency of our trucks and drivers.

Prior to investing in Webfleet, tracking of vehicles and drivers was a completely manual job. It was a huge problem, confesses Coniglione. We didn’t have answers for people when they would call. They would ask, and we’d have to call the driver, hope his memory was sufficient. It was all very time consuming. The company was using printed maps to help drivers navigate to their customers’ residences. Drivers got lost all the time or hung up in traffic delays.

The Solution

Fleet tracking and optimized route planning Recognizing the business needed to up its technology game, Coniglione brought in Webfleet for fleet tracking and StreetSync for optimized route planning. The system was then custom-configured for Scoopy Doo’s unique needs by Webfleet partner, Route Solutions.

Better customer accountability and service to grow business and improve the bottom line A driver’s daily route is built in StreetSync, and then pushed to Webfleet terminals in the trucks. The information provided by Webfleet allows us to be accountable to our customers and adds that professional touch, says Coniglione. When a customer calls to ask, we can say confidently, yes, our driver was at your house at 3:05 PM today, and was there for 20 minutes.

The PRO Navigation device’s voice guided instructions help keep drivers hands on the wheel (in accordance with New York’s hands-free driving laws), and near real-time traffic routing also helps drivers navigate tricky New York traffic to stay on schedule.

Back at the office, Coniglione and his wife/business partner Kathy can also keep an eye on drivers’ adherence to schedule and their behind the wheel behaviors, such as speeding and harsh braking, through the use of OptiDrive 360.

Since adopting Webfleet and StreetSync, Coniglione estimates he has been able to cut fuel costs by 10% due to improved route optimization. He has also been able to save on labor costs through improved route optimization and better visibility into driver whereabouts.

Better information means better customer accountability and service for Scoopy Doo and it is helping Jim Coniglione grow his business and improve the bottom line. Many of our older retired customers are sitting waiting at the window for the guy to come scoop poop. The information provided by Webfleet works in our favor. When our driver arrives on schedule, does a good job, that customer often recommends our service to three other people.

Coniglione is now planning to expand his service across the entire United States with the launch of a business-in-a-box model called Mr. Scoopy, where he’ll provide others with the tools (including the Webfleet fleet tracking solution) they need to start their own poop scooping business. He is also pitching a reality TV show by the same name. We’re looking forward to the next wave, says Coniglione. Who knows, if all goes well, Mr. Scoopy could bring Webfleet technology into the living rooms of television viewers all across the country.

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Adkison Towing

The Company

16 trucks providing towing services to Jacksonville motorists Adkison Towing Company has been providing towing services to Jacksonville, Florida motorists since 1998. The company’s fleet of 16 flatbed tow trucks, wheel lift trucks (quick pick) and heavy wreckers is running hard – supported by a 24 hour dispatch center that is always on/always available to field customer calls for towing assistance.

The Challenge

Poor GPS performance For most fleets, fleet tracking can be simplified down to two key things: knowing the location of drivers and vehicles, and dispatching jobs. Towing business operators, however, have extra needs. They need to ensure that power take off (PTO) engagement correlates to the number of jobs dispatched to a truck. They also need to monitor a driver/vehicle’s movements in detail. And of course, they want to know if their drivers are operating responsibly on the road, how their vehicles are performing, and if their business is running with optimum efficiency.

Like most towing businesses, Adkison Towing understands that technology now plays a significant role in running their business. To run the core business, Adkison uses Tow123 (powered by ADD), a web-based tow management platform offering digital dispatch and comprehensive lot management capabilities. Tow123 integrates with physical GPS units installed within 11 of Adkison’s towing vehicles, offering two-way, real-time communication between the dispatch team issuing job orders, and the driver and vehicle.

The Solution

Complete visibility to maximize productivity & efficiency to build a strong business reputation Adkison Towing became a Webfleet customer in May 2014. The move to the Webfleet SaaS solution provided Adkison with a much stronger solution offering near real-time GPS tracking, comprehensive telematics, driver coaching and robust reports and analytics.

Using the combination of Webfleet and Tow123, we are able to track the location of our trucks every 10 seconds, and everything is time stamped, explains Marshall.

The integration with the Tow123 towing dispatch system, gives Marshall all the information he needs, presented in one screen. Because I can send and receive calls and quickly see where drivers are, I went from 55 calls a day to 100-120 calls a day without any extra office personnel, says Marshall. In our business, time is money. We literally may have 20 seconds to take a phone call. So any extra steps we can avoid, helps to keep the business efficient and productive.

Webfleet also helps Marshall monitor the overall health of his fleet. Using Webfleet and OptiDrive 360, I can track key information from fuel consumption, to detailed driving behavior that goes beyond location including: harsh braking, harsh steering, idling, engine diagnostic alerts, separate idling from standstill, to monitor a guy’s gear shifting, and to see if he’s maintaining a constant speed or coasting. These factors all impact vehicle maintenance and can contribute to fuel consumption (or savings).

Within the cab Marshall uses Webfleet’s OptiDrive 360, which provides his drivers with direct feedback during and after a trip to encourage responsible and safe driving behaviors. It’s working great and is standard in our vehicles. It allows our drivers to focus on the job at hand, and there’s no dispute. If the system detects harsh braking, or over-idling it is there to remind the driver right away. We don’t feel like we’re having to hang over their shoulder all the time acting like the bad guy.

As a business owner, Marshall wants to manage his fleet in detail. Webfleet goes above and beyond in that regard. I know how trucks are operating, whether they are on time, and if they are meeting objectives for the day. We can see when the PTO (Power Take Off) has been placed in operation showing a vehicle is being loaded or unloaded, which keeps our drivers honest at all times. He also points out that he can readily access this information from his iPhone. I can be anywhere in the world, and know where my drivers are and what’s going on with my business.

The historical information gathered within Webfleet also helps Marshall defend his business and his drivers’ reputation. If the business receives a compliant about a driver, he can quickly validate speeding, locations, and operations of equipment on the truck. The ability to defend our business and drivers with accurate information logged in Webfleet alone is worth the investment in the fleet tracking solution.

With Webfleet, I have finally found a system that helps my business be as productive as possible. Every day is different for us. But having more complete visibility allows my office and I to adapt more easily in order to hit our efficiency goals.

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Kentwood Public Schools

The Company

Daily safe transportation for 6,100 students Kentwood Public Schools Department of Transportation provides safe daily transportation for 6,100 students via 48 school buses.

The Challenge

Our priority is the safety of Kentwood’s students The transport of ‘precious cargo’ is an awesome responsibility Kentwood’s Department of Transportation takes very seriously. Our priority is the safety of Kentwood’s students. When parents entrust us with that responsibility, we need a way to communicate where their children are, and who they are with during that 10-15-minute bus ride, says Todd Bell, Executive Director of Finance and Operations at Kentwood Public Schools.

hile Kentwood Public Schools knew it operated safely, it had no data to show parents. Transportation of students was not tracked and staff couldn’t easily answer questions about the location of buses and passengers.

The Solution

The answer was to implement Webfleet In the fall of 2018, Bell sat down with managed IT provider Moss to brainstorm a solution. The answer – implement Webfleet, a robust fleet tracking solution to provide the school’s transportation office with precise, near real-time knowledge of bus and passenger locations and fleet safety performance.

The full solution provided to Kentwood Public Schools The full solution provided to Kentwood Public Schools includes:

LINK 530 for GPS-enabled vehicle tracking;
PRO 8275M TRUCK for turn-by-turn route navigation plus built-in camera support;
OptiDrive 360 for driver behavior monitoring;
Input/output cables for bus light integration;
Integration with school district mapping system and student information system (SIS)

Phase one, implemented for the Winter 2019 semester, focused on GPS tracking and driver familiarization with the Webfleet system. A new flat screen monitor installed in the Department of Transportation’s renovated offices allowed staff to visualize the position of buses on a map of the district and quickly and easily respond to parent inquiries.

Phase two, which went live with the start of the 2019 school year, incorporates route navigation and driver behavior notifications.

Integration with the school district’s mapping system pushes routes to drivers via Webfleet. Input/output cables and onboard cameras allow staff to correlate stops with bus light activations and capture video of route locations. This information assures parents that stops (pickups and drop-offs) are performed as scheduled. OptiDrive 360 provides drivers with in-the-moment feedback and predictive driving advice.

OptiDrive 360 provides drivers with in-themoment feedback In just one semester, Webfleet was able to demonstrate Kentwood Department of Transportation operates a safe and responsible fleet. There were no speeding events and no harsh braking incidents recorded. The school board was able to cut $35,000 in fuel costs from its expenses by optimizing bus routes. Says Bell, We spend $380,000 annually in diesel fuel. If we can bring that down we can put those resources into the classroom. He also expects to see additional cost savings in vehicle maintenance and tire wear. When you have 48 buses each with 6 tires and those tires cost $600 each, the savings can add up fast.

Webfleet is so user friendly. The mapping is obvious and the graphics are perfect, says Bell. It’s been a wonderful tool and it has done exactly what we hoped it would do. It provides us with crucial data to communicate with parents about the safety and well-being of their children.

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