Vehicle tracking & Fleet management

Kingsway Towing

The Company

Edmonton’s biggest and most respected towing companies in the city As one of Edmonton’s leading towing companies, Kingsway Towing Group has served the Edmonton and the province of Alberta since 1978. Under the leadership of Ken Bach, Kingsway has continued to be one of Edmonton’s biggest and most respected towing companies in the city, offering top-notch service to its ever-growing customer base.

Kingsway’s professionally maintained fleet of 34 trucks and 25 drivers are qualified to handle any circumstance that arises. The company is committed to the most up to date safety standards and operates vehicles in small, medium and heavy-duty categories, including service trucks, three-ton wreckers, and flatbeds.

The Challenge

Cost-efficiently manage a growing business and fleet With a new vehicle averaging $150,000 or more, fleet owners/operators must find a balance between old and new when building and managing a large fleet.

Do I buy new and pay high depreciation and financing costs? Do I hold onto a vehicle and pay higher maintenance costs? Or, do I replace the chassis and get more utilization out of the rig? says Ken Bach, owner of Kingsway Towing Group. The right answer for Kingsway lies in data captured in Webfleet. By fully utilizing Webfleet we can maximize fleet utilization, minimize downtime and make better-informed business decisions.

The Solution

Webfleet prevents overspending and helps Kingsway make smart business investments Webfleet allows us to maximize the number of calls we can take per vehicle per day, while monitoring and managing fuel and vehicle maintenance costs. For instance, I can ensure my drivers are entralized in high demand areas and available at peak times. I can also manage idling time, drive time and PTO engagement, so our drivers and vehicles are best utilized and we are not wearing out our engines, burning fuel, or putting unnecessary miles on the vehicles while waiting for calls to come in.

Ken’s financial model uses telematics data from Webfleet such as miles logged, driving incidents, engine wear and PTO engagement, and other vehicle information, such as make and model, age of the vehicle, as well as tire and maintenance costs. It allows him to wisely deploy vehicles and drivers, and decide whether to sell, maintain or refurbish vehicles – all with an eye to running the most profitable towing business possible. Ken also relies on Webfleet' OptiDrive 360 to better manage driver behaviors.

Every morning when I come into the office, I open up two pieces of software – our Tracker Dispatch system and Webfleet, says Ken. Webfleet’s dashboard allows me to keep an eye on my fleet’s daily mileage, usage per day, miles logged per day per truck, trips per day, PTO engagement that day. Webfleet cuts down on our overhead and helps us reduce our costs and maximize our returns. Without it, I wouldn't be able to maximize the utilization of trucks and positioning. It gives me everything I need to know to run my business.

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Adkison Towing

The Company

16 trucks providing towing services to Jacksonville motorists Adkison Towing Company has been providing towing services to Jacksonville, Florida motorists since 1998. The company’s fleet of 16 flatbed tow trucks, wheel lift trucks (quick pick) and heavy wreckers is running hard – supported by a 24 hour dispatch center that is always on/always available to field customer calls for towing assistance.

The Challenge

Poor GPS performance For most fleets, fleet tracking can be simplified down to two key things: knowing the location of drivers and vehicles, and dispatching jobs. Towing business operators, however, have extra needs. They need to ensure that power take off (PTO) engagement correlates to the number of jobs dispatched to a truck. They also need to monitor a driver/vehicle’s movements in detail. And of course, they want to know if their drivers are operating responsibly on the road, how their vehicles are performing, and if their business is running with optimum efficiency.

Like most towing businesses, Adkison Towing understands that technology now plays a significant role in running their business. To run the core business, Adkison uses Tow123 (powered by ADD), a web-based tow management platform offering digital dispatch and comprehensive lot management capabilities. Tow123 integrates with physical GPS units installed within 11 of Adkison’s towing vehicles, offering two-way, real-time communication between the dispatch team issuing job orders, and the driver and vehicle.

The Solution

Complete visibility to maximize productivity & efficiency to build a strong business reputation Adkison Towing became a Webfleet customer in May 2014. The move to the Webfleet SaaS solution provided Adkison with a much stronger solution offering near real-time GPS tracking, comprehensive telematics, driver coaching and robust reports and analytics.

Using the combination of Webfleet and Tow123, we are able to track the location of our trucks every 10 seconds, and everything is time stamped, explains Marshall.

The integration with the Tow123 towing dispatch system, gives Marshall all the information he needs, presented in one screen. Because I can send and receive calls and quickly see where drivers are, I went from 55 calls a day to 100-120 calls a day without any extra office personnel, says Marshall. In our business, time is money. We literally may have 20 seconds to take a phone call. So any extra steps we can avoid, helps to keep the business efficient and productive.

Webfleet also helps Marshall monitor the overall health of his fleet. Using Webfleet and OptiDrive 360, I can track key information from fuel consumption, to detailed driving behavior that goes beyond location including: harsh braking, harsh steering, idling, engine diagnostic alerts, separate idling from standstill, to monitor a guy’s gear shifting, and to see if he’s maintaining a constant speed or coasting. These factors all impact vehicle maintenance and can contribute to fuel consumption (or savings).

Within the cab Marshall uses Webfleet’s OptiDrive 360, which provides his drivers with direct feedback during and after a trip to encourage responsible and safe driving behaviors. It’s working great and is standard in our vehicles. It allows our drivers to focus on the job at hand, and there’s no dispute. If the system detects harsh braking, or over-idling it is there to remind the driver right away. We don’t feel like we’re having to hang over their shoulder all the time acting like the bad guy.

As a business owner, Marshall wants to manage his fleet in detail. Webfleet goes above and beyond in that regard. I know how trucks are operating, whether they are on time, and if they are meeting objectives for the day. We can see when the PTO (Power Take Off) has been placed in operation showing a vehicle is being loaded or unloaded, which keeps our drivers honest at all times. He also points out that he can readily access this information from his iPhone. I can be anywhere in the world, and know where my drivers are and what’s going on with my business.

The historical information gathered within Webfleet also helps Marshall defend his business and his drivers’ reputation. If the business receives a compliant about a driver, he can quickly validate speeding, locations, and operations of equipment on the truck. The ability to defend our business and drivers with accurate information logged in Webfleet alone is worth the investment in the fleet tracking solution.

With Webfleet, I have finally found a system that helps my business be as productive as possible. Every day is different for us. But having more complete visibility allows my office and I to adapt more easily in order to hit our efficiency goals.

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S&R Towing

The Company

S&R Towing was established in 1985 with only one tow truck S&R Towing was established in 1985 by owners Steve Dugan and Rusty Russell with only one tow truck. Today the company has a 45-truck fleet, nine locations and is one of the largest towing and recovery operations in Southern California. S&R Towing’s success can be attributed to its investment in the best equipment and personnel to provide customers with professional, reliable, timely service at a competitive price.

The Challenge

The company depends on its dispatch and fleet management technology S&R Towing averages between 75 and 100 tows a day across its locations and serves a large rural population. With a large area and distances to travel, the company depends on its dispatch and fleet management technology to allow it to communicate effectively with its drivers and customers. S&R has long relied on fleet tracking, and adopted Webfleet in 2015.

The Solution

A happy Webfleet customer since day one S&R Towing has been a happy Webfleet customer since day one. However, it has struggled to find the same kind of relationship with a dispatch vendor. Dispatch is critical business software. We’ve tried three different software vendors, says Rusty Russell, co-owner of S&R Towing.

The simplicity of TowBook’s integration with Webfleet S&R recently adopted TowBook. Rusty loves the simplicity of TowBook’s integration with Webfleet. It took 15 minutes to set up and it is so easy to use. The TowBook/Webfleet integration is the best I’ve seen. In the past we would have to put the customer on hold, call up the driver, get their location and an estimated ETA. Now, that information is available in both systems. We can dispatch the closest vehicle and give our customer a precise ETA, says Rusty.

Rusty notes he’s always able to depend on Webfleet. The team at Webfleet has never let me down. Webfleet has offered an integration into every dispatch software solution I’ve tried. Our Webfleet sales rep was always willing to work with me to source the right vendor partner and the right dispatch application for our business. He always had our best interests in mind.

S&R has recently implemented rear and driver camera systems for its towing vehicles. It’s early days, but the combination of Webfleet and the cameras recently caught an incident of reckless driving. Rusty explains, I received a Webfleet alert that one of my drivers was doing 40 MPH on a dirt road. I pulled up camera footage and he was clearly driving dangerously. I was able to call the driver right away and correct that behavior. Let’s just say he’ll never be doing that again.

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