Krispy Kreme

The Organisation

Krispy Kreme UK currently operates 46 stores and has a presence in over 400 cabinets with retail partners including Tesco outlets across the country. The company entered the UK market in October 2003 in London and has since opened Hotlight stores in key cities including Manchester, Leeds, Portsmouth, Birmingham and Bristol, all of which include a unique ‘doughnut theatre’ giving lucky customers the ultimate Krispy Kreme experience. Krispy Kreme UK delivers fresh doughnuts daily from the regional Hotlight Stores to coffee bars and kiosks in the local area, including a number of kiosks within Waterloo, Victoria, Paddington and Euston railway stations, targeting commuters travelling to work.

The Challenge

The 11 locations (hubs) produce 200 dozen doughnuts per hour, each location has to deliver to 3 routes, from 3 vehicles, a total of 33 vehicles. Deliveries are made in the early morning in time for the day’s business, and the implication of a late delivery has an obvious impact on sales performance. If the product isn’t on the shelves in the morning, not only would this result in immediate lost sales; it also has an impact on the customer experience.

Krispy Kreme operated a manual system that gave limited visibility as to vehicle positions and scheduled departure and arrive times. A solution was needed to ensure deliveries were on time, but also to provide vital information to production to ensure products were ready for distribution.

The Solution

Following a successful pilot in 3 vehicles in Portsmouth, the company decided to install LINK devices from Webfleet in all 33 vehicles. The LINK tracking unit connects the vehicle to the office so the logistics manager can see vehicle location in real time which provides a permanent data flow for communication and workflow updates between vehicle and office. With real time traffic updates delivery vehicles can avoid traffic and show an accurate time of arrival to the manager in the office.

Krispy Kreme UK Logistics and Webfleet worked closely with ConnectFleet, a systems integrator and member of Webfleet' network of accredited partners, to produce bespoke reporting that enabled the business to tailor the solution to the challenge in hand.

Each vehicle completes three routes per day to specific delivery points; a geofence was created around the individual store addresses, which signals an alert when the van enters or leaves the area marked around the store premises. Each region is aware of status of delivery and if there is a delay the store is informed and operations can resolve any issues.

ConnectFleet developed a snap shot report comparing vehicle progress from the different depots, at 05:40hrs and again at 06:30hrs daily via email to store managers, when deliveries are due to be completed. Reports are visible to all managers and this has resulted in some healthy competition between depots!

Webfleet has brought many benefits to the logistics department at Krispy Kreme says Ben Povey, Logistics Manager. We are now able to deliver a world class service consistently where product is on-time every day, an improvement in delivery targets of 20%.

The round-the-clock monitoring increases the security of the vehicle and the person driving it. Krispy Kreme has developed an ‘out of hours’ alert, sending an alert if the vehicle moves between 14:00hrs and 03:00hrs.

Krispy Kreme is delighted with the performance and commercial improvements and is now considering tackling fuel reduction by monitoring idle time using the Webfleet ecoPLUS. This cost reduction will further increase profitability and allow them to reduce their carbon footprint. Profitability and a green and efficient approach to operations is core to the Krispy Kreme brand.

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WGM Engineering Group

The Company

WGM Engineering Group is one of Scotland’s leading engineering solutions providers. The company offers a complete turnkey solution for mechanical and electrical and civil engineering. Established in 1986, WGM has developed a reputation for outstanding client service, a high quality of work and a passionate commitment to health and safety. The company offers a countrywide service from three linked service centres based in Glasgow and Livingston. The business operates primarily in the water and waste water sectors, but also in the petrochemical, power and process industries as well as having a number of food and beverage clients.

WGM employs around 180 staff and operates a fleet of 90 vans.

The Challenge

WGM was facing issues with its previous telematics provider, which was providing poor quality and often inaccurate information. With engineers on call 24/7/365, often travelling to remote areas to carry out repairs and maintenance in poor weather conditions, the company was looking for a product that would enable them to monitor a number of areas, including arrival time on site, fuel consumption, carbon footprint and driver behaviour. With ambitious growth plans, the company was seeking a solution that not only provided timely and accurate data but was sufficiently flexible to adapt as the fleet increased in the next three to five years.

The Solution

According to Head of HR Yvonne Thompson, WGM chose Webfleet because it ticked so many boxes.

WGM Engineers work in a very fast moving environment, operating in a reactive situation. They can be working on issues as simple as a pump repair or a major asset at a wastewater treatment plant. The vans cover on average 28,000 miles a week, often working in remote locations.

Introduced as an improvement tool, the installation of LINK and EcoPlus brought immediate benefits. The Webfleet fleet management platform provided the ability to monitor a wide range of KPIs, including speeding incidents, idling, arrival and departure times on site and real time planning.

We began to see results immediately, said Yvonne Thompson. Drivers quickly realised the benefits for them, as well as for the company, in making use of the OptiDrive facility, which monitors driver behaviour recording incidents such as speeding, harsh braking and idling.

Many of the jobs are undertaken in variable weather conditions with the engineers using their vans to warm up whilst on site. Increased knowledge of fuel consumption and a company-wide initiative to reduce carbon consumption meant that idling time reduced from 11 minutes per day to eight minutes per day.

Over a 12 month period the average OptiDrive scores went from 6.1 to 6.7. Fuel cost savings of 22% were achieved and fuel consumption improved from 33.8mpg to 36mpg, while speeding incidents were reduced from 1% of driving time to 0.1% of driving time.

We also used the figures in the charts to explain the measures to wider groups of people, explained Yvonne Thompson. For example, we are now able to show both existing and prospective customers that we can track the exact arrival times on site and the length of stay. Such transparency is a powerful tool in reinforcing our commitment to customer service and also demonstrates transparency.

Webfleet also integrates seamlessly with Fleetcheck, which WGM uses for vehicle maintenance, enabling mileage for each vehicle to be updated on Fleetcheck to monitor service and maintenance, this reducing the duplication of information.

The responsive nature of the business means that the ability to route plan in real time is a major bonus for the engineering team’s job planners. Sometimes planning changes hour by hour and the ability to check where a particular engineer is located at a specific time has really helped to streamline our planning process and improve accuracy on arrival times, said Yvonne Thompson.

As a management information tool, the ease of use of the analytics and the ability to drill down and compare one vehicle trip to another, really helps us to define what is going on. It provides factual information from an HR perspective, too. The support we had from the reseller during the sales and implementation was superb. The whole experience with Webfleet has been absolutely brilliant for us!

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Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

Webfleet was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet for a demonstration of the Webfleet fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as Webfleet was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. Webfleet updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet’ Webfleet system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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Cutting your fuel costs is just the beginning

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