THE TILE SOURCE

The Organisation

THE TILE SOURCE is part of the Hampshire Tile Warehouse group of companies` that specialises in the distribution of ceramic wall and floor tiles, natural stone and specialist tiling products across the south of England and London to specialist tile, kitchen and bathroom shops, housing developers and tilers.

With tile showrooms and trade counters in Brighton, Southampton, Hedge End, Aldershot and Brentford, eighty staff and 16 delivery vehicles the company is one of the largest tile distributors in the country. The TILE SOURCE fleet is made up of 20 vehicles from 25 tonne Mercedes Ategos with HIAB lifts, 7.5 tonne and Sprinters.

The Challenge

Other tracking systems we looked at seemed unnecessarily complicated and required the loading of software that was not compatible with our Apple Mac network. We wanted a web based system that any of our staff could access without fuss that could show where a vehicle was.

Additionally, it had to be a simple system for our drivers who could use the navigation software to find our customers shops or for site deliveries. Prior to the installation of the full package from Webfleet Solutions our sales office had to keep calling our drivers when customers wanted estimated times of arrival for their deliveries. Our drivers had difficulties locating site deliveries, particularly when they were new.

Drivers often could not find their destinations and then were pushed for time which may also have increased the incidence of accidents. Simon Bond, System Administrator at THE TILE SOURCE.

The Solution

THE TILE SOURCE has been using WEBFLEET since November 2006. Their current fleet is 13 and will soon be expanded to cover all their vehicles.

The company’s customer delivery drivers have the award winning satellite navigation, which gets them quickly and easily through traffic, allowing them to provide accurate estimated times of arrival to their customers. This offers an improved customer service, and they are also able to check historically via the audit trail to confirm the details of the drivers journey. Benefits to the company are that they are able to reduce mileage and fuel costs significantly. The tracking allows them to pinpoint vehicles that have broken down, and quickly get a replacement vehicle out to them. They are also able to use the WEBFLEET reports to validate timesheets. By automatically attaching the customer address to the order, the dispatch operator is able to save a lot of time and work and avoid misunderstandings and misallocations.

We are expecting to get a reduction in our insurance costs because our vehicles are tracked, and we expect to see a reduction in accident claims through easy navigation. Delivery runs are being completed sooner which reduces overtime, and missed deliveries. Customers are receiving their deliveries on time, which is prompting repeat business. There were few difficulties, but when an issue arose it was always addressed rapidly and effectively by the Webfleet Solutions support team. We are happy with the system and the benefits it has brought to the business. It meets all our expectations and requirements – we would happily recommend it! states Simon Bond, System Administrator at THE TILE SOURCE.

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Fife Council

The Organisation

Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area.

The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability.

The Challenge

The provision of a vast range of public services – many of them 24/7 or emergency – presents many different challenges.

Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council knows exactly where its vehicles are.

With council budgets continually squeezed, fuel efficiency is another obvious priority alongside CO₂ reduction targets.

The Solution

Fife Council was keen to improve the fleet’s efficiency as well as driver awareness and engagement. The building services department introduced the WEBFLEET system in 2014, after a successful trial with the Energy Saving Trust.

The technology, which is now installed in more than 1,000 of the council's vehicles, provides accurate real time and historical location data, allowing the different service providers to make better decisions about their fleet.

Combined with significant driver training investment, the move to fleet-wide telematics has resulted in estimated carbon savings of 3,400 CO₂ /tonnes and a fuel cost reduction of £189,000 in 2017.

The WEBFLEET system has become highly valued as it means we can now respond to queries relating to our fleet within minutes, says Jennifer Thain, Operations Officer at Fife Council. The system can be used to confirm the exact location of our vehicles, and also to defend or confirm any third party claims against our drivers.

The technology is also used to locate staff if, for example, they are not answering their phone or their phone is out of signal, helping us to improve employee safety standards.

Vehicle location knowledge enables the council to provide a more efficient 24/7 emergency response to support the 8,000 people in Fife who have a Community Alarm system.

The system means that supervisors can quickly determine the nearest vehicle to the property activating the alarm, says Paula Edmonston, Associated Services Manager, Community Alarms. As well as speeding up our response times, this also minimises fuel wastage.

The technology also features OptiDrive 360 functionality, delivering direct feedback on driving performance to drivers before, during and after their trip. By giving insights on up to eight performance indicators, including harsh steering, sudden braking and speeding, the OptiDrive reports highlight at a glance where training is needed using simple colour coding.

Improving driver behaviour has reduced both maintenance and fuel costs across the council’s fleet. The council’s Building Services and Direct Response teams have both seen a 25% increase in their drivers' OptiDrive score, leading to a 15% increase in MPG in 2017.

We have seen our staff become much more motivated to improve their driving style and encouraged to drive with more consideration, says Jennifer. As well as cutting fuel consumption, this will ultimately reduce wear and tear on tyres, brakes and clutches.

Improving passenger safety was another key motivator for Fife. Mike McQueen, Transportation Officer at the council, explains: Our Demand Responsive Transport service team provide essential transport for the elderly and disabled members of our community, so safe, smooth and comfortable driving is absolutely paramount. The system from Webfleet Solutions has proved very effective at motivating all our staff by providing objective monitoring of their driving standards.

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Binclean SA

Introduction

Johannesburg-based waste management firm BinClean faces a myriad of threats to its productivity on a daily basis. Through Webfleet Solutions technology, the company has been able to achieve remarkable improvements in efficiency and cost savings.

About BinClean

Since launching in 2002 BinClean SA has grown into one of South Africa’s leading waste management companies, offering waste management solutions that result in vastly reduced carbon footprints, which positively impacts the environment. BinClean’s extensive network enables the company to find waste management solutions that fit customers’ requirements, and provides them with hassle-free waste management services.

The company’s core business centres around skip and bin hire – BinClean SA only rents out its own skips and bins and does not utilise any client-owned containers, skips or bins.

The Challenge

In the past, BinClean dispatchers would communicate with drivers via two-way radio. Drivers would be provided with a list of all their trips for the day and use a map book to find the various addresses.

If there was a spelling mistake on the order sheet or there were pages missing from the map book, precious time would be wasted. More importantly, the company’s ability to deliver an excellent level of service would be compromised.

The overtime bill was eating into profitability and every resource was stretched to the limit, limiting the rate at which the company could grow in Gauteng and elsewhere.

The Solution

BinClean CEO Neil Yates admits that, prior to the introduction of the Webfleet Solutions system, he was doubtful about the ability of any system to address the company’s unique requirements and challenges. In 2015 BinClean installed the Link 510 tracking device into all its vehicles – it has a total of 11 vehicles – as well as the WEBFLEET fleet management and vehicle tracking system across its dispatch centres linked to mobile terminals.

The system optimised the company’s logistics planning onto a single integrated software system, resulting in an estimated 20% increase in production.

Thanks to the improvements in production efficiency, we were amazed to discover that we had one more vehicle than we actually needed, Yates says. This might not sound like much, but it’s reduced our overtime bill by 50% and we have been able to do 20% more work in a day, consuming half the overtime costs with one less vehicle.

Also, our fuel expenditure dropped by around 15%, reducing our overall carbon footprint while improving productivity. As we were able to complete more work each day at much lower cost, we were able to grow the business faster and serve more clients at a much higher level of excellence and precision, he says.

With the help of the WEBFLEET system, operator errors were significantly reduced as all orders would be sent remotely to each unit directly from the dispatch office. The system indicates if there are any problems with the addresses (such as spelling errors or name changes) and navigates the vehicle to the exact delivery location via the most efficient route.

The WEBFLEET system helps owners to optimise their fleets, provide real-time information about the location of vehicles and lets managers communicate directly with drivers.

Whether used in a single car or a national fleet of hundreds of vehicles, these systems offer improvements in driver behaviour, substantial fuel savings, and enable seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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