Adkison Towing

The Company

Adkison Towing Company has been providing towing services to Jacksonville, Florida motorists since 1998. The company’s fleet of 16 flatbed tow trucks, wheel lift trucks (quick pick) and heavy wreckers is running hard – supported by a 24 hour dispatch center that is always on/always available to field customer calls for towing assistance.

The Challenge

For most fleets, fleet tracking can be simplified down to two key things: knowing the location of drivers and vehicles, and dispatching jobs. Towing business operators, however, have extra needs. They need to ensure that power take off (PTO) engagement correlates to the number of jobs dispatched to a truck. They also need to monitor a driver/vehicle’s movements in detail. And of course, they want to know if their drivers are operating responsibly on the road, how their vehicles are performing, and if their business is running with optimum efficiency.

Like most towing businesses, Adkison Towing understands that technology now plays a significant role in running their business. To run the core business, Adkison uses Tow123 (powered by ADD), a web-based tow management platform offering digital dispatch and comprehensive lot management capabilities. Tow123 integrates with physical GPS units installed within 11 of Adkison’s towing vehicles, offering two-way, real-time communication between the dispatch team issuing job orders, and the driver and vehicle.

The Solution

Adkison Towing became a Webfleet Solutions customer in May 2014. The move to the WEBFLEET SaaS solution provided Adkison with a much stronger solution offering near real-time GPS tracking, comprehensive telematics, driver coaching and robust reports and analytics.

Using the combination of WEBFLEET and Tow123, we are able to track the location of our trucks every 10 seconds, and everything is time stamped, explains Marshall.

The integration with the Tow123 towing dispatch system, gives Marshall all the information he needs, presented in one screen. Because I can send and receive calls and quickly see where drivers are, I went from 55 calls a day to 100-120 calls a day without any extra office personnel, says Marshall. In our business, time is money. We literally may have 20 seconds to take a phone call. So any extra steps we can avoid, helps to keep the business efficient and productive.

WEBFLEET also helps Marshall monitor the overall health of his fleet. Using WEBFLEET and OptiDrive 360, I can track key information from fuel consumption, to detailed driving behavior that goes beyond location including: harsh braking, harsh steering, idling, engine diagnostic alerts, separate idling from standstill, to monitor a guy’s gear shifting, and to see if he’s maintaining a constant speed or coasting. These factors all impact vehicle maintenance and can contribute to fuel consumption (or savings).

Within the cab Marshall uses WEBFLEET’s OptiDrive 360, which provides his drivers with direct feedback during and after a trip to encourage responsible and safe driving behaviors. It’s working great and is standard in our vehicles. It allows our drivers to focus on the job at hand, and there’s no dispute. If the system detects harsh braking, or over-idling it is there to remind the driver right away. We don’t feel like we’re having to hang over their shoulder all the time acting like the bad guy.

As a business owner, Marshall wants to manage his fleet in detail. WEBFLEET goes above and beyond in that regard. I know how trucks are operating, whether they are on time, and if they are meeting objectives for the day. We can see when the PTO (Power Take Off) has been placed in operation showing a vehicle is being loaded or unloaded, which keeps our drivers honest at all times. He also points out that he can readily access this information from his iPhone. I can be anywhere in the world, and know where my drivers are and what’s going on with my business.

The historical information gathered within WEBFLEET also helps Marshall defend his business and his drivers’ reputation. If the business receives a compliant about a driver, he can quickly validate speeding, locations, and operations of equipment on the truck. The ability to defend our business and drivers with accurate information logged in WEBFLEET alone is worth the investment in the fleet tracking solution.

With WEBFLEET, I have finally found a system that helps my business be as productive as possible. Every day is different for us. But having more complete visibility allows my office and I to adapt more easily in order to hit our efficiency goals.

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THE TILE SOURCE

The Organisation

THE TILE SOURCE is part of the Hampshire Tile Warehouse group of companies` that specialises in the distribution of ceramic wall and floor tiles, natural stone and specialist tiling products across the south of England and London to specialist tile, kitchen and bathroom shops, housing developers and tilers.

With tile showrooms and trade counters in Brighton, Southampton, Hedge End, Aldershot and Brentford, eighty staff and 16 delivery vehicles the company is one of the largest tile distributors in the country. The TILE SOURCE fleet is made up of 20 vehicles from 25 tonne Mercedes Ategos with HIAB lifts, 7.5 tonne and Sprinters.

The Challenge

Other tracking systems we looked at seemed unnecessarily complicated and required the loading of software that was not compatible with our Apple Mac network. We wanted a web based system that any of our staff could access without fuss that could show where a vehicle was.

Additionally, it had to be a simple system for our drivers who could use the navigation software to find our customers shops or for site deliveries. Prior to the installation of the full package from Webfleet Solutions our sales office had to keep calling our drivers when customers wanted estimated times of arrival for their deliveries. Our drivers had difficulties locating site deliveries, particularly when they were new.

Drivers often could not find their destinations and then were pushed for time which may also have increased the incidence of accidents. Simon Bond, System Administrator at THE TILE SOURCE.

The Solution

THE TILE SOURCE has been using WEBFLEET since November 2006. Their current fleet is 13 and will soon be expanded to cover all their vehicles.

The company’s customer delivery drivers have the award winning satellite navigation, which gets them quickly and easily through traffic, allowing them to provide accurate estimated times of arrival to their customers. This offers an improved customer service, and they are also able to check historically via the audit trail to confirm the details of the drivers journey. Benefits to the company are that they are able to reduce mileage and fuel costs significantly. The tracking allows them to pinpoint vehicles that have broken down, and quickly get a replacement vehicle out to them. They are also able to use the WEBFLEET reports to validate timesheets. By automatically attaching the customer address to the order, the dispatch operator is able to save a lot of time and work and avoid misunderstandings and misallocations.

We are expecting to get a reduction in our insurance costs because our vehicles are tracked, and we expect to see a reduction in accident claims through easy navigation. Delivery runs are being completed sooner which reduces overtime, and missed deliveries. Customers are receiving their deliveries on time, which is prompting repeat business. There were few difficulties, but when an issue arose it was always addressed rapidly and effectively by the Webfleet Solutions support team. We are happy with the system and the benefits it has brought to the business. It meets all our expectations and requirements – we would happily recommend it! states Simon Bond, System Administrator at THE TILE SOURCE.

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Krispy Kreme

The Organisation

Krispy Kreme UK currently operates 46 stores and has a presence in over 400 cabinets with retail partners including Tesco outlets across the country. The company entered the UK market in October 2003 in London and has since opened Hotlight stores in key cities including Manchester, Leeds, Portsmouth, Birmingham and Bristol, all of which include a unique ‘doughnut theatre’ giving lucky customers the ultimate Krispy Kreme experience. Krispy Kreme UK delivers fresh doughnuts daily from the regional Hotlight Stores to coffee bars and kiosks in the local area, including a number of kiosks within Waterloo, Victoria, Paddington and Euston railway stations, targeting commuters travelling to work.

The Challenge

The 11 locations (hubs) produce 200 dozen doughnuts per hour, each location has to deliver to 3 routes, from 3 vehicles, a total of 33 vehicles. Deliveries are made in the early morning in time for the day’s business, and the implication of a late delivery has an obvious impact on sales performance. If the product isn’t on the shelves in the morning, not only would this result in immediate lost sales; it also has an impact on the customer experience.

Krispy Kreme operated a manual system that gave limited visibility as to vehicle positions and scheduled departure and arrive times. A solution was needed to ensure deliveries were on time, but also to provide vital information to production to ensure products were ready for distribution.

The Solution

Following a successful pilot in 3 vehicles in Portsmouth, the company decided to install LINK devices from Webfleet Solutions in all 33 vehicles. The LINK tracking unit connects the vehicle to the office so the logistics manager can see vehicle location in real time which provides a permanent data flow for communication and workflow updates between vehicle and office. With real time traffic updates delivery vehicles can avoid traffic and show an accurate time of arrival to the manager in the office.

Krispy Kreme UK Logistics and Webfleet Solutions worked closely with ConnectFleet, a systems integrator and member of Webfleet Solutions' network of accredited partners, to produce bespoke reporting that enabled the business to tailor the solution to the challenge in hand.

Each vehicle completes three routes per day to specific delivery points; a geofence was created around the individual store addresses, which signals an alert when the van enters or leaves the area marked around the store premises. Each region is aware of status of delivery and if there is a delay the store is informed and operations can resolve any issues.

ConnectFleet developed a snap shot report comparing vehicle progress from the different depots, at 05:40hrs and again at 06:30hrs daily via email to store managers, when deliveries are due to be completed. Reports are visible to all managers and this has resulted in some healthy competition between depots!

WEBFLEET has brought many benefits to the logistics department at Krispy Kreme says Ben Povey, Logistics Manager. We are now able to deliver a world class service consistently where product is on-time every day, an improvement in delivery targets of 20%.

The round-the-clock monitoring increases the security of the vehicle and the person driving it. Krispy Kreme has developed an ‘out of hours’ alert, sending an alert if the vehicle moves between 14:00hrs and 03:00hrs.

Krispy Kreme is delighted with the performance and commercial improvements and is now considering tackling fuel reduction by monitoring idle time using the Webfleet Solutions ecoPLUS. This cost reduction will further increase profitability and allow them to reduce their carbon footprint. Profitability and a green and efficient approach to operations is core to the Krispy Kreme brand.

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