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Elis UK Ltd

The Company

Elis works with thousands of organisations across Europe, providing a range of textile rental and laundry services covering everything from clothing and chefware, to bed and bath linen and hygiene equipment. The company strives to promote excellence through continuous improvement.

The Challenge

On a daily basis, the company’s fleet of 480 HGVs and 270 LCVs make around 5,000 deliveries to UK restaurants, hotels, hospitals and manufacturers.

Elis was looking to make improvements in both driver safety and fleet sustainability, and wanted to do so with one integrated solution. With different telematics systems employed across different business divisions, the company lacked central control over its fleet operations and had no way of reporting ROI.

The Solution

The WEBFLEET fleet management platform from Webfleet Solutions has combined all the functionality Elis needs – telematics, cameras, mileage auditing, fleet data reporting and transport management – on a single interface.

The company now has one accurate, real time version of the truth across its fleet, and a complete risk management audit trail.

Driving behaviour insights

Using OptiDrive 360, a key feature of the Webfleet Solutions system, Elis initiated a driver improvement programme. OptiDrive 360 provides drivers with real-time feedback and coaching, notifying them when they are driving inefficiently or unsafely via their driver terminals and scoring them based on their performance.

Each depot is incentivised to improve their driver scores and we've seen some dramatic results, said Peter Kelly, Group Compliance and Fleet Manager, Elis. Incidences of inefficient or unsafe driving have been cut by 58 per cent, vehicle idling by 76 per cent and we've virtually eradicated speeding.

Furthermore, we’ve successfully reduced overall fleet mileage by 24 per cent. Combined with wider business initiatives, these improvements have helped us cut carbon emissions by more than 2,000 tonnes and achieve fuel cost savings of £1.8 million.

A digital eye on the road

Three-sixty-degree footage from ICanProve.IT on-board cameras can now be viewed directly from WEBFLEET. The footage allows the company to address the root causes of performance issues with individual drivers, and also provides irrefutable evidence to safeguard them in the case of non-fault incidents.

Driving events are automatically categorised by level of severity. Crashes or events above ‘level 3.5’ result in automatic alerts being emailed to Elis’s Logistics Manager, who can click through to witness what is happening in real time. Automated downloads of before and after footage can also be reviewed, with Elis’s claims representatives able to access these within minutes.

If events occur as a result of evasive action, taken to avoid accidents, camera footage will support the drivers. In other cases, advice or training may be offered, or disciplinary action taken, to help improve driving performance.

Where accidents have occurred, the cameras have helped prove liability said Peter Kelly. We use to pay out on 80 per cent of accidents, we now only pay out on 20 per cent, saving us £1.2 million in insurance claims handling costs.

Rear mounted cameras are also being used to ensure goods are loaded and unloaded correctly, with footage of mistakes incorporated in training videos to improve safety standards.

With WEBFLEET we’re futureproofed, added Peter Kelly. The solution is one of the best investments we've ever made - the figures speak for themselves. It's a total win-win – for us, our drivers, our insurers and the environment.

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Kingsway Towing

The Company

As one of Edmonton’s leading towing companies, Kingsway Towing Group has served the Edmonton and the province of Alberta since 1978. Under the leadership of Ken Bach, Kingsway has continued to be one of Edmonton’s biggest and most respected towing companies in the city, offering top-notch service to its ever-growing customer base.

Kingsway’s professionally maintained fleet of 34 trucks and 25 drivers are qualified to handle any circumstance that arises. The company is committed to the most up to date safety standards and operates vehicles in small, medium and heavy-duty categories, including service trucks, three-ton wreckers, and flatbeds.

The Challenge

With a new vehicle averaging $150,000 or more, fleet owners/operators must find a balance between old and new when building and managing a large fleet.

Do I buy new and pay high depreciation and financing costs? Do I hold onto a vehicle and pay higher maintenance costs? Or, do I replace the chassis and get more utilization out of the rig? says Ken Bach, owner of Kingsway Towing Group. The right answer for Kingsway lies in data captured in Webfleet Solutions. By fully utilizing Webfleet Solutions we can maximize fleet utilization, minimize downtime and make better-informed business decisions.

The Solution

Webfleet Solutions allows us to maximize the number of calls we can take per vehicle per day, while monitoring and managing fuel and vehicle maintenance costs. For instance, I can ensure my drivers are entralized in high demand areas and available at peak times. I can also manage idling time, drive time and PTO engagement, so our drivers and vehicles are best utilized and we are not wearing out our engines, burning fuel, or putting unnecessary miles on the vehicles while waiting for calls to come in.

Ken’s financial model uses telematics data from Webfleet Solutions such as miles logged, driving incidents, engine wear and PTO engagement, and other vehicle information, such as make and model, age of the vehicle, as well as tire and maintenance costs. It allows him to wisely deploy vehicles and drivers, and decide whether to sell, maintain or refurbish vehicles – all with an eye to running the most profitable towing business possible. Ken also relies on Webfleet Solutions' OptiDrive 360 to better manage driver behaviors.

Every morning when I come into the office, I open up two pieces of software – our Tracker Dispatch system and Webfleet Solutions, says Ken. Webfleet Solutions’s dashboard allows me to keep an eye on my fleet’s daily mileage, usage per day, miles logged per day per truck, trips per day, PTO engagement that day. Webfleet Solutions cuts down on our overhead and helps us reduce our costs and maximize our returns. Without it, I wouldn't be able to maximize the utilization of trucks and positioning. It gives me everything I need to know to run my business.

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Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet Solutions for a demonstration of the WEBFLEET fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet Solutions, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet Solutions compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet Solutions conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet Solutions supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. WEBFLEET updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet Solutions’ WEBFLEET system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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