Matthew Algie

UK’s leading independent coffee roaster

The Organisation

UK’s leading independent coffee roaster

Established in 1864, Matthew Algie is the UK's leading independent coffee roaster and serves the United Kingdom and the Republic of Ireland. Customers include Marks and Spencer cafes and restaurants, as well as the House of Commons, Gleneagles Hotel and numerous establishments nationwide. They are coffee partners with some of the biggest names on the High Street, espresso bars, and top hotels throughout the UK and Ireland.

They service and maintain coffee machines and offer 24 hour service support 365 days a year. They run coffee schools in Glasgow, London and Dublin where their training teams illustrate how to extract, steam, and serve coffee, supported by a mobile training team.

The Challenge

New software demanded telematics solution

The business operates a team of 20 trainers, 40 engineers and 25 sales executives, who each drive a company owned vehicle to reach customers and prospects across a wide geographical area.

Although the business has a long history, it works hard at maintaining its competitive edge and uses modern technology to ensure its operations are as efficient and streamlined as possible. With this in mind, a decision was made to implement a new software system in house which would enable them to view available engineers, stock levels and road conditions and select the more suitable engineer for the job.

This, in addition to the need for more information on the whereabouts of staff, sparked the need for a telematics system.

The Solution

Solution Integrates smoothly with new software

Matthew Algie implemented a Webfleet PRO device which in addition to vehicle tracking includes hands-free calling support, speed camera alerts, advanced mapping with IQ routes and lane guidance support. The system has the bonus of live TomTom Traffic, allowing the driver to make the most economical and swift journey available. This solution is then integrated with third party software to make a highly effective solution.

The business considered other telematics companies before arriving at Webfleet, the deciding factors included their traffic management capabilities with the TomTom Traffic element, financial stability and reputation of a multi national organisation.

Sales Team achieves 20% rise in appointments

Car and van fleets have realised fantastic efficiencies and have benefited from an impressive 20% increase in the number of sales, training and engineer calls made since the system was installed. The sales managers are now able to see where their team are at the touch of a button, using the Webfleet web-based telematics software. This allows for greater visibility of sales force activity and resources can be focussed in the most effective areas, which is a fantastic benefit to the company.

The management team are exploring more ways of using the reporting to manage their vehicles more effectively and have access to WEBLFEET through their iPhones, using the Webfleet iPhone app. This means they can monitor staff journeys whilst away from the office.

Using WEBFLEET.connect API integration, the Webfleet has been integrated with third party software in the back office called Metrix. This allows the company to find appropriate engineers (grouped by experience, knowledge and location), review stock and road conditions, and then allocate a driver to a particular job. This job is then sent directly to the PRO device in the vehicle so the driver can navigate direct to the order address.

Peter McGadey, Operations Director says The implementation of the Webfleet has coincided with our new software and has enabled us to be incredibly efficient, allowing us to be one step ahead of the competition. Sales teams, trainers and engineers have all benefited with a significant rise in appointments, up to 20% increase in some cases. We aim to work closely with Webfleet to position our business as not only the leading coffee supplier in our industry, but also an innovator in using technology that creates efficiencies which enable us to deliver an excellent service to our customers.

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Global Waste Service Inc

The Company

Serving industrial, commercial and residential customers in Toronto, Canada and its surrounding area, Global Waste Services has been providing waste removal and recycling services since 1983. The family-run business has grown one truck at a time over the years to become one of the largest private waste removal businesses in the city, with a fleet of 25 drivers and vehicles including rear packers, front loaders, roll offs and trailers.

The Challenge

Global Waste Services is a family-run, traditional business. And up until now we’ve been very old school in the way we run our operations, using the classic tools for communication -- two way radio along with paper and pen, says Orlando Esteves, Global Waste Services’ head of dispatch. But we have been growing as a business and it’s gotten really busy, making it very difficult to dispatch. We’re handling up to 200 calls a day, and there’s a lot of movement in our schedule over the course of the day.

The Global Waste Services dispatch team, consisting of Orlando and one other, were fully heads down working steady over a 12-hour shift. Says Orlando, we were fielding calls nonstop, writing down details. But as you know, service calls are never what they appear. A delivery might become a load and go, and we’d be shifting gears on the fly. Keeping up with all of the schedule changes was becoming an overwhelming task, and the paper-based approach was starting to affect customer service.

In 2014, Global Waste Services owners, Phil and Joe Pinheiro decided to make the move to a more efficient electronic dispatch approach. We recognized we needed a more innovative approach if we were going to continue to grow, says Orlando Esteves. So we began to look at telematics technology to improve our dispatch efficiency and decided on Webfleet.

The Solution

Since adopting Webfleet, Global Waste Services has experienced benefits across the business.

Dispatch is greatly enjoying life after paper, and has probably experienced the biggest productivity boost since adopting the telematics solution. Orlando and his colleague are more easily able to keep up with their back-to-back call workload. With all service call details logged directly into Webfleet, including organizing of calls, information is more accurate and there’s less confusion. With pen and paper, it was so stressful and fatiguing. By the end of the day my hand would ache, says Orlando. Now with Webfleet, dispatch is a piece of cake.

Global Waste Services has also observed an increase in driver productivity. Using Webfleet’s vehicle tracking, dispatch knows a driver’s exact location at all times, and if there’s a delay, relay that information onto the job site. They can also plot out routes that help drivers avoid traffic delays and get them to their destination in the shortest amount of time. Orlando estimates the gains in productivity the company has realized since implementing Webfleet have allowed drivers to handle on average two more service calls a day. We used to do five or six calls a day depending on the location. Now it is more in the range of 8. We have some guys doing 12 calls a day when everything works perfectly.

The ability to call up historical delivery information in Webfleet has also proved to be an invaluable asset for Orlando and his team. We often have one driver make a delivery, and another will do the pick up. The guy making the delivery might note that delivery required a whole different street, and there’s an underground entry. Now, we can call up that information – even up to four months later, and even show the driver a picture of the exact location and entrance. Orlando can even drop a pin onto the map to guide his drivers to this drop off location. In a busy city like Toronto, there are a lot of one way streets and construction. Getting to the drop off point is not always straightforward. It’s not unusual for a driver to experience a 45 minute delay just because he missed the address.

While drivers were initially hesitant about the idea of being tracked, they have come to readily embrace the Webfleet system. The system helps them drive more safely with optimal routing and jobs/messaging dispatched to in-cab navigation devices, respecting hands-free driving laws. And with better reporting, Global Waste Services’ owners are able to track driver’s performance on the job and reward them for their productivity. The most productive drivers each month are now given perks such as movie tickets or dinners out on the company. Says Orlando, with Webfleet we know so much more. We can really take a good look at our business. Over the last month we can see where we were late, where need to improve. With paper, you have none of that information. It was all just guesswork.

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Corporate Solutions

The Company

Birmingham-based logistics specialists Corporate Solutions provide bespoke warehousing and distribution services for some of the UK's largest retailers, including Smurfit Kappa, Lidl and Vax.

The company runs a fleet of 100 44 tonne HGVs, fulfilling 60,000 temperature controlled and ambient deliveries and travelling 10 million miles every year – with less than 4% empty running.

We are passionate about technology at Corporate Solutions, says Stuart Payne, Commercial Director. It lies at the heart of our client offering, allowing us to reduce distribution costs and carbon footprint while improving service.

The Challenge

Checking the validity of fuel card activity was proving very time-consuming and both accuracy and effectiveness were limited.

Before we moved to the integrated solution, the accounts and operations team had to literally check thousands of individual fuel card transactions manually every year for accuracy, explains Stuart. It was a painstaking and laborious process and one still prone to human error, despite the effort involved.

The Solution

Having installed the Webfleet Webfleet solution across the fleet in 2014, the company decided to enhance the service by introducing BP FleetMove Pro. The new integrated approach combines vehicle location, fuel consumption, driver behaviour and vehicle maintenance data from Webfleet, with BP fuel card information to give full visibility of how fuel is being used across the entire fleet in one, easy-to-use interface.

Data is updated every 15 minutes and delivered via one convenient single software interface, with no need to download any spreadsheets.

As the software shows fuel levels alongside vehicle location and transactions, it helps to identify potential fuel card misuse or fraud.

Now we automatically get fuel card exception reports which highlight at a glance if there is an anomaly which might indicate fraudulent card use, says Stuart.

This could be an employee filling up with fuel in excess of their vehicle fuel tank’s capacity, topping up before the corresponding mileage has been driven or using their card to buy fuel when the relevant vehicle is at a different location. In each case, Stuart's team will get an alert via email or text and it will appear as an anomaly case in the reporting.

Driving behaviour scores are calculated by Webfleet’s integral OptiDrive 360 functionality, which gives drivers in-cab feedback and advice on a number of key indicators affecting fuel efficiency, including speeding, idling, sudden braking and harsh steering.

Together with mpg figures, the score forms the foundation for the company’s driver bonus scheme, with drivers rewarded for safer and more efficient performance on the road.

The company's commitment to improving driving style has reaped notable rewards. The average OptiDrive score has improved from 8.2 to 9.1 over 2 years, helping to push mpg performance across the fleet up by 9.2% and to cut fuel costs by 8.1%.

Being able to compare how employees are driving with how they are using their fuel card is also highlighting the reasons behind fuel usage patterns. A low mpg, for example, might be attributable to journeys in built-up locations, or it might be caused by harsh, inefficient, driving which needs addressing through the company's ongoing driver training programme.

Webfleet alerts will also notify Stuart when any of the dashcam cameras are no longer working, helping to plug any evidence gaps for insurance claims.

Integration with the incumbent routing and scheduling system means that, as well as sending order and route instructions to each driver terminal, Stuart will soon be able send his drivers directions to the most appropriate BP stations on each route to help them get the best fuel deals.

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