Telent

The Organisation

With annual revenues of over £300 million, Telent are a technology services company with decades of experience providing a broad range of network and communications services across a variety of industries. With around 2,000 employees, Telent’s field force covers the entire UK.

Telent is the UK rail’s leading technology services provider and a trusted partner for the maintenance of operational communications for one of Europe’s largest transport networks. Their range of solutions, reputation for cost efficiency and service delivery makes Telent a market leading supplier.

The Challenge

The Telent team operates across the whole of the UK and covers 19,000km of railway cabling from Inverness to Penzance and Norwich to Swansea. Working on this scale and with a variety of services provided, sending the right team to the fault is crucial. Telent teams are made up of a range of technical, managerial and engineering staff who are needed to ensure that each fault is fixed and adheres to strict service level agreements (SLA’s).

When a request is received by Telent’s Rail business, there is a process to ensure that the fault is attended at the earliest opportunity. The challenge that Telent faced was knowing where the appropriate team members were at all times and being able to mobilise them quickly and effectively to the customer fault.

Telent also required detailed information regarding their drivers mileage as this would enable them to allocate mileage to the relevant project. In addition, they are able to distinguish between private and business travel.

The Solution

Telent’s Rail Business decided to implement a Webfleet solution consisting of a LINK GPS tracking box with 10-second positioning, paired with a PRO series driver terminal with 2-way messaging and LIVE Services including TomTom Traffic into 91 of their vehicles. This is due to increase to a total of 150 vehicles.

The company has been suitably impressed with the immediate improvements in day to day business, most noticeably the incredible reduction in the time taken to allocate jobs to the right team, which has been reduced by an amazing 80% from 75 minutes to just 15 minutes.

This reduction in time to allocate jobs is critical to meet the expectations of their clients, as they regularly require accurate updates on progress. Clients are also able to acquire accurate ETA’s and can obtain an internet login to see exactly when an engineer is going to arrive at a job using WEBFLEET.

Lee Clinton, Installations and Commissioning Manager say’s, We have reduced our response times by 80%, from an average of 75 minutes down to 15 minutes. This has resulted in cost savings and more competitive pricing coupled with over achieving the strict customer service SLA's in place with our clients.

The mileage of each driver is now tracked to provide detailed reports showing the distinction between business and personal travel and allows Telent to monitor excessive hours, a legal requirement within this industry being that drivers only work a certain number of hours. Drivers are working over their maximum hours more often than we thought, with Webfleet Solutions we are able to monitor this and plan resources more effectively, say’s Stephen Pears, General Manager at Telent.

Telent are now beginning a trial of ecoPLUS, which illustrates when and where fuel is wasted, and manages carbon footprint as well as cutting idling time. The solution includes WEBFLEET OptiDrive which presents live feedback on the driver’s driving style, allowing for safer and greener driving.

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Kentwood Public Schools

Daily safe transportation for 6,100 students

The Company

Daily safe transportation for 6,100 students

Kentwood Public Schools Department of Transportation provides safe daily transportation for 6,100 students via 48 school buses.

The Challenge

Our priority is the safety of Kentwood’s students

The transport of ‘precious cargo’ is an awesome responsibility Kentwood’s Department of Transportation takes very seriously. Our priority is the safety of Kentwood’s students. When parents entrust us with that responsibility, we need a way to communicate where their children are, and who they are with during that 10-15-minute bus ride, says Todd Bell, Executive Director of Finance and Operations at Kentwood Public Schools.

While Kentwood Public Schools knew it operated safely, it had no data to show parents. Transportation of students was not tracked and staff couldn’t easily answer questions about the location of buses and passengers.

The Solution

The answer was to implement WEBFLEET

In the fall of 2018, Bell sat down with managed IT provider Moss to brainstorm a solution. The answer – implement WEBFLEET, a robust fleet tracking solution to provide the school’s transportation office with precise, near real-time knowledge of bus and passenger locations and fleet safety performance.

The full solution provided to Kentwood Public Schools

The full solution provided to Kentwood Public Schools includes:

LINK 530 for GPS-enabled vehicle tracking;
PRO 8275M TRUCK for turn-by-turn route navigation plus built-in camera support;
OptiDrive 360 for driver behavior monitoring;
Input/output cables for bus light integration;
Integration with school district mapping system and student information system (SIS)

Phase one, implemented for the Winter 2019 semester, focused on GPS tracking and driver familiarization with the WEBFLEET system. A new flat screen monitor installed in the Department of Transportation’s renovated offices allowed staff to visualize the position of buses on a map of the district and quickly and easily respond to parent inquiries.

Phase two, which went live with the start of the 2019 school year, incorporates route navigation and driver behavior notifications.

Integration with the school district’s mapping system pushes routes to drivers via WEBFLEET. Input/output cables and onboard cameras allow staff to correlate stops with bus light activations and capture video of route locations. This information assures parents that stops (pickups and drop-offs) are performed as scheduled. OptiDrive 360 provides drivers with in-the-moment feedback and predictive driving advice.

OptiDrive 360 provides drivers with in-themoment feedback

In just one semester, WEBFLEET was able to demonstrate Kentwood Department of Transportation operates a safe and responsible fleet. There were no speeding events and no harsh braking incidents recorded. The school board was able to cut $35,000 in fuel costs from its expenses by optimizing bus routes. Says Bell, We spend $380,000 annually in diesel fuel. If we can bring that down we can put those resources into the classroom. He also expects to see additional cost savings in vehicle maintenance and tire wear. When you have 48 buses each with 6 tires and those tires cost $600 each, the savings can add up fast.

WEBFLEET is so user friendly. The mapping is obvious and the graphics are perfect, says Bell. It’s been a wonderful tool and it has done exactly what we hoped it would do. It provides us with crucial data to communicate with parents about the safety and well-being of their children.

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Interstate Bus Lines

Transports over 50,000 passengers daily

The Company

Transports over 50,000 passengers daily

Founded in 1975, Interstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of 253 commuter buses and 32 luxury coaches through Big Sky Coaches and employs 800 people. The company transports over 50,000 passengers daily and its buses travel more than 17 million kilometres a year.

Interstate’s primary business is providing public transport services to commuters in and around Bloemfontein on behalf of the provincial government.

The Challenge

Interstate looked to boost productivity by introducing new fleet management systems

When Imperial Holdings acquired a majority stake in Interstate Bus Lines in December 2016, the operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology. With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Previous tracking systems were failing to support the company’s objective of safe, efficient and prompt delivery of passengers. For instance, faulty tracking devices meant drivers were at risk of getting lost and controllers couldn’t identify drivers or the status of vehicles. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily. We’d had a lot of problems with drivers telling us that the batteries on their tracking devices had died, which is unacceptable for us, says Robyn-Leigh Hudson, planner at Interstate Bus Lines. From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times.

Interstate also operates in rural areas where maps weren’t previously available. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules.

The Solution

WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power

According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet Solutions for a demonstration of the WEBFLEET fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet Solutions, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says. Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. Following a full diagnosis of Interstate’s operation, Webfleet Solutions compiled a comprehensive plan to meet the company’s unique requirements. As Interstate has its own workshop, Webfleet Solutions conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. It was refreshing to find that the system doesn’t restrict how the devices are installed, Hudson says. Webfleet Solutions supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise. This has minimised delays and ensured our operations run at optimal levels. Additionally, the system was fully integrated with Interstate’s existing fuel management system, which yielded substantial cost savings. Ultimately the choice was an easy one to make, as WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn’t rely on battery power, she says. WEBFLEET updates every 20 seconds using a card identification system for drivers, significantly surpassing Interstate’s requirements. Whether used in a single car or a national fleet of hundreds of vehicles, Webfleet Solutions’ WEBFLEET system leads to improvements in driver behaviour, substantial fuel savings, and enables seamless connection to an ecosystem of third-party solutions, such as office applications, Bluetooth® wireless technology devices*, temperature sensors, tyre pressure monitors, barcode scanners, printers and various display terminals.

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Cut driving time & optimize drop routes

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