Fife Council

The Organisation

Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area.

The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability.

The Challenge

The provision of a vast range of public services – many of them 24/7 or emergency – presents many different challenges.

Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council knows exactly where its vehicles are.

With council budgets continually squeezed, fuel efficiency is another obvious priority alongside CO₂ reduction targets.

The Solution

Fife Council was keen to improve the fleet’s efficiency as well as driver awareness and engagement. The building services department introduced the WEBFLEET system in 2014, after a successful trial with the Energy Saving Trust.

The technology, which is now installed in more than 1,000 of the council's vehicles, provides accurate real time and historical location data, allowing the different service providers to make better decisions about their fleet.

Combined with significant driver training investment, the move to fleet-wide telematics has resulted in estimated carbon savings of 3,400 CO₂ /tonnes and a fuel cost reduction of £189,000 in 2017.

The WEBFLEET system has become highly valued as it means we can now respond to queries relating to our fleet within minutes, says Jennifer Thain, Operations Officer at Fife Council. The system can be used to confirm the exact location of our vehicles, and also to defend or confirm any third party claims against our drivers.

The technology is also used to locate staff if, for example, they are not answering their phone or their phone is out of signal, helping us to improve employee safety standards.

Vehicle location knowledge enables the council to provide a more efficient 24/7 emergency response to support the 8,000 people in Fife who have a Community Alarm system.

The system means that supervisors can quickly determine the nearest vehicle to the property activating the alarm, says Paula Edmonston, Associated Services Manager, Community Alarms. As well as speeding up our response times, this also minimises fuel wastage.

The technology also features OptiDrive 360 functionality, delivering direct feedback on driving performance to drivers before, during and after their trip. By giving insights on up to eight performance indicators, including harsh steering, sudden braking and speeding, the OptiDrive reports highlight at a glance where training is needed using simple colour coding.

Improving driver behaviour has reduced both maintenance and fuel costs across the council’s fleet. The council’s Building Services and Direct Response teams have both seen a 25% increase in their drivers' OptiDrive score, leading to a 15% increase in MPG in 2017.

We have seen our staff become much more motivated to improve their driving style and encouraged to drive with more consideration, says Jennifer. As well as cutting fuel consumption, this will ultimately reduce wear and tear on tyres, brakes and clutches.

Improving passenger safety was another key motivator for Fife. Mike McQueen, Transportation Officer at the council, explains: Our Demand Responsive Transport service team provide essential transport for the elderly and disabled members of our community, so safe, smooth and comfortable driving is absolutely paramount. The system from Webfleet Solutions has proved very effective at motivating all our staff by providing objective monitoring of their driving standards.

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THE TILE SOURCE

The Organisation

THE TILE SOURCE is part of the Hampshire Tile Warehouse group of companies` that specialises in the distribution of ceramic wall and floor tiles, natural stone and specialist tiling products across the south of England and London to specialist tile, kitchen and bathroom shops, housing developers and tilers.

With tile showrooms and trade counters in Brighton, Southampton, Hedge End, Aldershot and Brentford, eighty staff and 16 delivery vehicles the company is one of the largest tile distributors in the country. The TILE SOURCE fleet is made up of 20 vehicles from 25 tonne Mercedes Ategos with HIAB lifts, 7.5 tonne and Sprinters.

The Challenge

Other tracking systems we looked at seemed unnecessarily complicated and required the loading of software that was not compatible with our Apple Mac network. We wanted a web based system that any of our staff could access without fuss that could show where a vehicle was.

Additionally, it had to be a simple system for our drivers who could use the navigation software to find our customers shops or for site deliveries. Prior to the installation of the full package from Webfleet Solutions our sales office had to keep calling our drivers when customers wanted estimated times of arrival for their deliveries. Our drivers had difficulties locating site deliveries, particularly when they were new.

Drivers often could not find their destinations and then were pushed for time which may also have increased the incidence of accidents. Simon Bond, System Administrator at THE TILE SOURCE.

The Solution

THE TILE SOURCE has been using WEBFLEET since November 2006. Their current fleet is 13 and will soon be expanded to cover all their vehicles.

The company’s customer delivery drivers have the award winning satellite navigation, which gets them quickly and easily through traffic, allowing them to provide accurate estimated times of arrival to their customers. This offers an improved customer service, and they are also able to check historically via the audit trail to confirm the details of the drivers journey. Benefits to the company are that they are able to reduce mileage and fuel costs significantly. The tracking allows them to pinpoint vehicles that have broken down, and quickly get a replacement vehicle out to them. They are also able to use the WEBFLEET reports to validate timesheets. By automatically attaching the customer address to the order, the dispatch operator is able to save a lot of time and work and avoid misunderstandings and misallocations.

We are expecting to get a reduction in our insurance costs because our vehicles are tracked, and we expect to see a reduction in accident claims through easy navigation. Delivery runs are being completed sooner which reduces overtime, and missed deliveries. Customers are receiving their deliveries on time, which is prompting repeat business. There were few difficulties, but when an issue arose it was always addressed rapidly and effectively by the Webfleet Solutions support team. We are happy with the system and the benefits it has brought to the business. It meets all our expectations and requirements – we would happily recommend it! states Simon Bond, System Administrator at THE TILE SOURCE.

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Kingsway Towing

The Company

As one of Edmonton’s leading towing companies, Kingsway Towing Group has served the Edmonton and the province of Alberta since 1978. Under the leadership of Ken Bach, Kingsway has continued to be one of Edmonton’s biggest and most respected towing companies in the city, offering top-notch service to its ever-growing customer base.

Kingsway’s professionally maintained fleet of 34 trucks and 25 drivers are qualified to handle any circumstance that arises. The company is committed to the most up to date safety standards and operates vehicles in small, medium and heavy-duty categories, including service trucks, three-ton wreckers, and flatbeds.

The Challenge

With a new vehicle averaging $150,000 or more, fleet owners/operators must find a balance between old and new when building and managing a large fleet.

Do I buy new and pay high depreciation and financing costs? Do I hold onto a vehicle and pay higher maintenance costs? Or, do I replace the chassis and get more utilization out of the rig? says Ken Bach, owner of Kingsway Towing Group. The right answer for Kingsway lies in data captured in Webfleet Solutions. By fully utilizing Webfleet Solutions we can maximize fleet utilization, minimize downtime and make better-informed business decisions.

The Solution

Webfleet Solutions allows us to maximize the number of calls we can take per vehicle per day, while monitoring and managing fuel and vehicle maintenance costs. For instance, I can ensure my drivers are entralized in high demand areas and available at peak times. I can also manage idling time, drive time and PTO engagement, so our drivers and vehicles are best utilized and we are not wearing out our engines, burning fuel, or putting unnecessary miles on the vehicles while waiting for calls to come in.

Ken’s financial model uses telematics data from Webfleet Solutions such as miles logged, driving incidents, engine wear and PTO engagement, and other vehicle information, such as make and model, age of the vehicle, as well as tire and maintenance costs. It allows him to wisely deploy vehicles and drivers, and decide whether to sell, maintain or refurbish vehicles – all with an eye to running the most profitable towing business possible. Ken also relies on Webfleet Solutions' OptiDrive 360 to better manage driver behaviors.

Every morning when I come into the office, I open up two pieces of software – our Tracker Dispatch system and Webfleet Solutions, says Ken. Webfleet Solutions’s dashboard allows me to keep an eye on my fleet’s daily mileage, usage per day, miles logged per day per truck, trips per day, PTO engagement that day. Webfleet Solutions cuts down on our overhead and helps us reduce our costs and maximize our returns. Without it, I wouldn't be able to maximize the utilization of trucks and positioning. It gives me everything I need to know to run my business.

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