Wright Mix

The Company

Founded in 2005, Wright Mix is the leading supplier of screed and ready mix concrete in Leicestershire. They mix product on site, reducing waste and ensuring their customers only pay for what they deliver.

The Challenge

Wright Mix were operating a manual booking and scheduling system and were communicating with drivers by mobile phone. As the company grew both their fleet of vehicles and customer base, they began to realise that their paper-based systems were no longer practical. Manual administration was very time consuming for the back office team, lead to customer service challenges and did not make the most of their capacity. Customer payment was usually in the form of cash or cheque, resulting in a heavy administration burden and often issues with bad debt.

Wright Mix wanted a system to help their day-to-day shipping and ordering process that gave them the flexibility to serve their customers in a dynamic environment and created traceability and efficiency for their drivers and office staff.

The Solution

HHaving initially introduced WEBFLEET vehicle tracking technology from Webfleet Solutions, the company added PRO driver terminals and integrated the telematics solution with an advanced booking and scheduling interface called AGGSMART.

Developed expressly for the aggregates market, AGGSMART works throughout the whole Wright Mix sales and fulfilment process, from quotation and ordering, to scheduling, dispatch and delivery and finally billing and payment. The system enables sales agents to accurately advise customers on what and how much material they need by following a series of questions. Following pre-authorisation of payment, a job can be dragged and dropped into a specific timeslot within the dynamic scheduling system.

All delivery jobs are sent through to each volumetric mixer truck via Webfleet Solutions’ WEBFLEET system. The job appears on the screen of the driver’s PRO8 driver terminal. Once accepted, directions are automatically plugged into the PRO 8 navigation software, giving the driver, office and customer an accurate ETA.

Before we had WEBFLEET and AGGSMART, I was constantly on the phone to customers and drivers – the days were so frantic. Now, the office is very calm and I never miss a call, explains Peter Harris, Operations Manager at Wright Mix.

The solution gives the team a complete overview of all jobs across all vehicles, enabling total flexibility and the ability to arrange the schedule to maximise the use of their capacity. It also gives the customer a specific timeslot.

If a customer needs a delivery earlier or later than scheduled, or has an urgent new order, the system can adjust the schedule without losing any time, while updating customers throughout the process.

WEBFLEET talks to AGGSMART through the whole delivery process, so that the driver is able to check the level of pre-authorised payment before dropping the concrete or screed. The customer is asked to sign the screen to record arrival time on site and the start and completion of the delivery.

The exact volume of product delivered to the customer is then recorded in the AGGSMART app which enables Wright Mix’s accounting system (also integrated) to automatically bill the customer using the preauthorised payment method.

WEBFLEET and AGGSMART now work in tandem to provide advanced scheduling, dynamic job dispatch and workflow, automatic billing, accurate customer ETAs and digital signature capture.

The efficiency and flexibility of our booking, dispatch, delivery and administration systems has allowed us to stay lean and pass on this efficiency to customers in the form of excellent service with reasonable pricing, says Peter.

Read all cases

Fife Council

The Organisation

Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area.

The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability.

The Challenge

The provision of a vast range of public services – many of them 24/7 or emergency – presents many different challenges.

Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council knows exactly where its vehicles are.

With council budgets continually squeezed, fuel efficiency is another obvious priority alongside CO₂ reduction targets.

The Solution

Fife Council was keen to improve the fleet’s efficiency as well as driver awareness and engagement. The building services department introduced the WEBFLEET system in 2014, after a successful trial with the Energy Saving Trust.

The technology, which is now installed in more than 1,000 of the council's vehicles, provides accurate real time and historical location data, allowing the different service providers to make better decisions about their fleet.

Combined with significant driver training investment, the move to fleet-wide telematics has resulted in estimated carbon savings of 3,400 CO₂ /tonnes and a fuel cost reduction of £189,000 in 2017.

The WEBFLEET system has become highly valued as it means we can now respond to queries relating to our fleet within minutes, says Jennifer Thain, Operations Officer at Fife Council. The system can be used to confirm the exact location of our vehicles, and also to defend or confirm any third party claims against our drivers.

The technology is also used to locate staff if, for example, they are not answering their phone or their phone is out of signal, helping us to improve employee safety standards.

Vehicle location knowledge enables the council to provide a more efficient 24/7 emergency response to support the 8,000 people in Fife who have a Community Alarm system.

The system means that supervisors can quickly determine the nearest vehicle to the property activating the alarm, says Paula Edmonston, Associated Services Manager, Community Alarms. As well as speeding up our response times, this also minimises fuel wastage.

The technology also features OptiDrive 360 functionality, delivering direct feedback on driving performance to drivers before, during and after their trip. By giving insights on up to eight performance indicators, including harsh steering, sudden braking and speeding, the OptiDrive reports highlight at a glance where training is needed using simple colour coding.

Improving driver behaviour has reduced both maintenance and fuel costs across the council’s fleet. The council’s Building Services and Direct Response teams have both seen a 25% increase in their drivers' OptiDrive score, leading to a 15% increase in MPG in 2017.

We have seen our staff become much more motivated to improve their driving style and encouraged to drive with more consideration, says Jennifer. As well as cutting fuel consumption, this will ultimately reduce wear and tear on tyres, brakes and clutches.

Improving passenger safety was another key motivator for Fife. Mike McQueen, Transportation Officer at the council, explains: Our Demand Responsive Transport service team provide essential transport for the elderly and disabled members of our community, so safe, smooth and comfortable driving is absolutely paramount. The system from Webfleet Solutions has proved very effective at motivating all our staff by providing objective monitoring of their driving standards.

Read all cases

Ferns Surfacing Ltd.

The Organisation

Part of the Ferns Group, Ferns Surfacing is one of the south’s leading reinstatement companies. The company undertakes more than 40,000 projects annually, often with short timescales and in challenging environments. Ferns can provide all aspects of reinstatement on the public highway and on private land, ranging from minor remedial work to large scale resurfacing.

Head office is in Maidstone, Kent and the company has other depots in Wembley, Dagenham, Colchester, Norfolk, and Bedfordshire. Ferns Surfacing employs around 200 staff and has a fleet of around 160 vehicles, mainly tippers ranging from 3.5 tonnes to 32 tonne hiabs, and 20 pick-ups used by supervisors.

The Challenge

Ferns undertake around 800 jobs a week, covering around 60,000 miles a week, many of which are short runs. Almost all jobs are time sensitive and carry large penalties for delays. Completing each individual job often involves three or four different teams, meaning that accurate co-ordination of vehicle movement is critical. Delays can mean penalties, usually of around £500 per day, but for major projects daily penalties could be as much as £10,000.

With CO₂ emissions becoming a significant part of the tendering process, Ferns also required a system for accurate measurement and proof of reduction in carbon emissions.

Whilst driver safety had always been paramount, recent information from the transport police and the traffic commission revealed that companies monitoring driver behaviour could have stronger mitigation in the event of any prosecution.

This has brought driver behaviour into sharper focus.

The Solution

Ferns chose the LINK and ecoPLUS, to install into their 100 vehicles, which work with the cloud-based WEBFLEET system for fleet management control. Implementation involved the Contracts Managers from the start so they were given an opportunity to make suggestions about how the system could be set up to so it most benefitted them and Ferns’ working practices. They, in turn, were made responsible ensuring thorough communication and gaining buy-in from each of their teams of 40 staff.

Once the system was installed, I asked what the driving standard at Ferns was like and was told by Webfleet Solutions Regional Manager that it was the second worse he had ever seen in our sector, said Contracts Director Andy Saunders.

For Ferns, one of the most important functions of the system is OptiDrive, which benchmarks all drivers and gives them scores for easy comparison. This makes all drivers aware of their own performance standards and identifies areas requiring improvement, such a speeding, harsh braking, cornering and idling. To encourage them further, at every depot Ferns offered an incentive of £100 every week for the driver with the best or most improved performance. Conversely, worst offending drivers are given appropriate training and support to encourage them to drive more efficiently and safely.

Within three months significant improvements were achieved, with the easy to use OptiDrive indicator playing a major role in influencing drivers to change their driving styles. Speeding reduced by 95% and driving events, such as harsh braking, reduced by 65%.

The business benefits gained from the Webfleet Solutions installation have been phenomenal. If it cost twice as much, we’d still use it, said Andy Saunders. As well as fuel savings of £160,000 in 12 months, the improvements in driver behaviour have also led to a reduction of £50,000 in our insurance premiums. The ecoPLUS facility has proved a major benefit to our tendering process as we have been able to track CO₂ emissions and demonstrate improvements. We are very happy with this outcome.

Read all cases

Let's drive business. Further.

At Webfleet Solutions, we’re all about helping you get around. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.

To improve your webfleet.com site experience at any time click here.

Cookie preferences

Allow us to personalize webfleet.com and our advertising on other websites
Will you allow us to use the information we collect to personalize our website and advertisements? Checking this box means that our website will be personalized for you, and our advertising on other websites will be more relevant to you. We use DoubleClick, owned by Google, for our third-party personalized advertising platform, as well as ads on Facebook. If you clear this checkbox, you can still use our website but the website won't be personalized for you.
For more information on these cookies and settings please click here. (Optional)

Direct marketing cookies and settings on Webfleet Solutions

Pardot (Prospects): We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: when a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often he visits our website. By doing so, we are able to provide business visitors with relevant content via email which (for the avoidance of doubt) we will only send if a business visitor has consented to this. (Optional)

Pardot (Customers): We would like to understand the business needs of our WEBFLEET customers. To do this, we use a marketing automation tool called Pardot. The way this tool work is as follows: after a customer has logged into WEBFLEET, we identify the pages this customer visits and measure how often he logs into WEBFLEET. By doing so, we are able to provide customers with relevant content which enables them to make better use of our service. (Optional)

Lead Forensics: We would like to follow up on business visitors who visited our Telematics website. To do this, the company name and address of the business visitor is derived from the IP address by Lead Forensics. In case the company is known, we identify which pages are being visited. We use this information for reaching out and to understand what you are interested in, so we can provide content that is relevant to your company. (Optional)

If you do not wish our website to make information available to Lead Forensics or identify your level of interest via Pardot, just simply untick the cookie setting above and save your settings.
If you choose for Lead Forensics to block its ability to see your IP in general, please email info@leadforensics.com.

About cookies

What are cookies?

A cookie is a text file placed on your computer, mobile device or device connected to your computer.

What kind of cookies are there?

There are different types of cookies. Functional cookies are placed to ensure that the website is functionating properly.

Aside from the functional cookies, there are cookies to give you a more relevant web experience and serve relevant advertisements. In the cookiesetting above you can switch on/off cookies and settings which we use to make our content or advertisement more relevant for you. More information on these cookies and settings can find below.

Functional cookies

Webfleet Solutions websites and services need to be able to store and retrieve information to provide you with the service or information you asked for. For example your language setting and username for login in. This is done through functional cookies. This storage and retrieval of information only happens when you use such a service. As these cookies are needed for a well functionating website and to deliver the service they will placed on your device. Further we use site analytic cookies. We use Google Analytics, Google Optimize, Hotjar and Google Tag Manager to collect site analytics to constantly improve our website.

Personalization & advertisement cookies and settings

When you are visiting our website or see our advertisements, we would like to give you a more relevant, personalized experience. In order to do this, we use personalization & advertisement cookies and settings. With these cookies we collect information about your interest and use this information to give you a more personalized experience. We use the following cookies and settings:

Adwords: To offer you relevant advertisement when you use the Google search engine or exclude you from seeing Webfleet Solutions advertisement in Google.
Doubleclick: To offer you relevant advertisement on webfleet.com or on external websites. Doubleclick is owned by Google. Here’s a link to their privacy policy: https://www.google.com/policies/privacy/
Facebook: To offer you relevant advertisement on Facebook, we use a Facebook cookie. This cookie is also placed when you have no Facebook account. By sharing your interest to Facebook we are able to offer you more relevant advertisements.
Bluekai: To offer you relevant advertisement in the Bluekai network.
Bing: To offer you relevant advertisement when you use the Bing search engine or exclude you from seeing Webfleet Solutions advertisement in Bing.
Linkedin: To offer you relevant advertisement at Linkedin or exclude you from seeing Webfleet Solutions advertisements on Linkedin. Webfleet Solutions also uses LinkedIn Analytics to gather user information in connection with our advertisements shown to you via Linkedin. We receive general Linkedin data about users who have seen our advertisement such as details about Industry, Job Role, Region and Company size. Together with the cookie information we use this data to measure the effectiveness of our online campaigns. If you visit Webfleet Solutions websites after you have clicked on our advertisement, we see your interaction with our advertisements and use that information for performance measurements and improvement of our websites. This data is also sent to Linkedin and its affiliates to help them to understand the performance of our advertisements (e.g. downloaded a white paper or filled a contact form on the Webfleet Solutions site).
Pardot & Salesforce: To understand what our Business customers are interested in when visiting our website. With this information we can give our Business customers more relevant information.
Lead Forensics: We would like to follow up Business visitors who visited our Telematics website. To do this, the company address of the Business visitor is derived from the IP address by Lead Forensics. We use this information and the products they viewed on our Telematics website for marketing and sales purposes.

If you do not want these cookies or settings to be placed, just simply untick the cookie setting above and save your settings.

Does Webfleet Solutions use any other technologies than cookies?

Cookies are the main method used but sometimes information is stored and retrieved using other technologies, such as file transfer and Web API’s (Web Application Programming Interfaces) e.g. when you attach a Webfleet Solutions device to your computer.

BUY 6, GET 7 OR RENT 9, GET 10

Cut costs, boost efficiency and increase safety with visibility on your fleet. Take advantage of our LINK 340 offer and track your assets in real time.

Request offer

wfs cutting costs in professional services whitepaper

How can you cut costs for your fleet?

Download the eBook today and find out how to get your fleet running costs under control.

Learn more

From October 1st 2020, please do not download or use any documents with a TomTom Telematics reference!

We are excited to inform you that a brand new Partner Portal will be launched in the upcoming weeks where only most recent, updated files will be available.

wfs cutton transport fleet costs whitepaper

Free eBook

How can you cut your transport fleet costs?

Download eBook now

Select your country

The leading Fleet Management solution

The leading Fleet Management solution

The leading Fleet Management solution

Track your company vehicles & save like a Pro with WEBFLEET

Know where your company vehicles are 24/7

Save up to 20% on fuel & maintenance costs

Easy integration with existing soft & hardware

Cut driving time & optimize drop routes

Improve service levels

Real-time vehicle tracking

Real-time vehicle tracking

Optimise driver performance

Optimise driver performance

Monitor fuel usage and carbon emission

What our customers say

Latest updates

Mobility 2032: Are you ready?

Free research: How to cut your transport fleet costs

COVID-19 Update

Why Webfleet Solutions?

Our awards and certificates

Return on investment in 6 to 9 months on average

The meeting details are sent to the provided e-mail address.