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 TomTom Telematics is now Webfleet Solutions.

Privacy And Your Information

How we use your data

Our Principles

Webfleet Solutions is all about to help our customers to get closer to their drivers. So we can help you, sometimes we'll need to know some things about you. While we collect and use your data, we fully understand that you value your privacy.

We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:

1. We will always keep you fully informed about your data
We make sure you understand which data from or about you we use, why we use it, how long we use it and who can use it.
2. We enable you to remain in control of your data
We consider the data from or about you to be yours. We only use it for the purposes for which you have given it to us, or for which we collected it from you. At any time you can opt-out or opt-in using our websites.
3. We protect your data
Your data is yours. We keep it that way by protecting it as best as we reasonably can to prevent it from falling into the wrong hands.
4. General Data Protection Regulation (GDPR)
Webfleet Solutions is fully compliant with GDPR requirements, for further information regarding the privacy and security policies of Webfleet Solutions please visit our webpage at https://www.webfleet.com/en_gb/webfleet/legal/general-data-protection-regulation/.

General

On-line

Our products and services

Processing your data

Contact us

General

Our Principles

Webfleet Solutions is all about to help our customers to get closer to their drivers. Everything that we do is driven by this single, simple principle – because when you are closer to your drivers, everyone can make smarter decisions. So we can help you, sometimes we'll need to know some things about you. While we collect and use your data, we fully understand that you value your privacy.

We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:

1. We will always keep you fully informed about your data
We make sure you understand which data from or about you we use, why we use it, how long we use it and who can use it.
2. We enable you to remain in control of your data
We consider the data from or about you to be yours. We only use it for the purposes for which you have given it to us, or for which we collected it from you. At any time you can opt-out or opt-in using our software and websites.
3. We protect your data
Your data is yours. We keep it that way by protecting it as best as we reasonably can to prevent it from falling into the wrong hands.

Our ten promises to you

  1. We will tell you which data from or about you we use, why we use it, how long we use it, who else can use it and where it is kept.
  2. We will only use your data for the purposes we have stated to you.
  3. We keep as little of your data as possible, and only for as long as we need it. When we no longer need data we destroy it or we irreversibly anonymise it, so it is no longer linked to you.
  4. If we ask your permission to use your data for specific purposes, we also allow you to withdraw your permission.
  5. If we have not been able to ask your permission to collect and use your data and you don’t want us to do so, you can tell us and we will act accordingly.
  6. We will allow you to access and correct your data if it is linked to your WEBFLEET account.
  7. We will keep protecting your data against unauthorized access and accidental loss as best as we reasonably can.
  8. If we engage others to use your information on our behalf, we will ensure they act in accordance with our policies.
  9. If we share your data with others, we will first ask you for permission, unless there is a legal obligation that prohibits us from asking.
  10. We are open to any questions you may have about how we use your data and we will answer them.

Webfleet Solutions policy on privacy and processing of personal data

We operate according to the privacy laws applicable in your country. Because we are rooted in Europe, European privacy laws also apply. These laws are considered to be the most extensive in the world. They offer a high level of protection to you by only allowing us to use your data when the strict conditions of these laws are met. Our company policy on privacy and processing of personal data reflects these laws and we apply this policy globally.

Definitions

Personal Data: any information relating to an identified or identifiable natural person ('Data subject', user); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity;

Processing of Personal Data ‘processing': any operation or set of operations which is performed upon Personal Data, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

  1. Webfleet Solutions will process Personal Data fairly and lawfully.
  2. Webfleet Solutions will collect Personal Data for specified, explicit and legitimate purposes and will not further process Personal Data in a way incompatible with those purposes.
  3. Webfleet Solutions will ensure Personal Data is adequate, relevant and not excessive in relation to the purposes for which they are collected and/or further processed.
  4. Webfleet Solutions will ensure Personal Data are accurate and, where necessary, kept up to date.
  5. Webfleet Solutions will keep Personal Data in a form which permits identification of its users for no longer than is necessary for the purposes for which the Personal Data were collected or for which they are further processed.
  6. Webfleet Solutions will process Personal Data only if:
    1. the user has unambiguously given his consent; or
    2. processing is necessary for the performance of a contract to which the user is party or in order to take steps at the request of the user prior to entering into a contract; or
    3. processing is necessary for compliance with a legal obligation to which Webfleet Solutions is subject; or
    4. processing is necessary for the purposes of the legitimate interests pursued by Webfleet Solutions, except where such interests are overridden by the interests for fundamental rights and freedoms of the user and in particular his right to privacy.
  7. Webfleet Solutions will avoid processing Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or Personal Data concerning health or sex life.
  8. Webfleet Solutions will avoid processing Personal Data related to persons under the age of 13 years.
  9. To ensure fair processing of Personal Data, Webfleet Solutions will inform its users of
    1. The purposes of the processing;
    2. The categories of the Personal Data concerned;
    3. The categories of the recipients of the Personal Data;
    4. How to access and rectify their Personal Data.
  10. Webfleet Solutions implements appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of Personal Data over a network, and against all other unlawful forms of processing. Webfleet Solutions does so having regard to the state of the art and the cost of their implementation, ensuring a level of security appropriate to the risks represented by the processing and the nature of the Personal Data to be protected.
  11. In case processing is carried out on Webfleet Solutions’ behalf, Webfleet Solutions will choose a processor providing sufficient guarantees in respect of the technical security measures and organizational measures governing the processing to be carried out, and will ensure compliance with those measure. In these cases Webfleet Solutions will ensure the processing is governed by a contract binding the processor to the controller and stipulating in particular that:
    1. The processor shall act only on instructions from Webfleet Solutions;
    2. The provisions of 10) are applied to the processor.
  12. In principle Webfleet Solutions will process Personal Data in the European Economic Area (EEA). In those cases where Personal Data is transferred or processed outside the EEA by Webfleet Solutions or on Webfleet Solutions’ behalf, Webfleet Solutions will ensure adequate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals and as regards the exercise of the corresponding rights by applying appropriate contractual clauses or other acceptable legally binding instruments.
  13. In case Webfleet Solutions remotely stores information, or gains access to (any) data already stored, in a device of a user, Webfleet Solutions will ensure the user concerned has given his or her consent, having been provided with clear and comprehensive information, about the purposes of the processing. This shall not prevent Webfleet Solutions from any technical storage or access for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order for Webfleet Solutions to provide a service explicitly requested by the user.

Data we collect

When you use our sites, our products and our services we collect data from you or about you. What data we exactly collect depends on what you use and how you use it. In general there are 3 categories of data we collect and use:

Data you provide
This is the data you enter yourself when using our sites, products and services. This data includes for example your name, email address, the search terms you enter, your address and favourite locations, your phone number, any map errors reports and speed camera reports you enter, your size, weight, gender, age etc. etc.
Data collected via sensors
A lot of our products come equipped with one or more sensors or use the sensors of the devices they run on. Examples of sensors are GPS receivers, WiFi or Bluetooth receivers. These sensors, when activated, will automatically collect data. Depending on the purpose for which it was captured, the data in combination with data that identifies you or your device can be sent to Webfleet Solutions and others for subsequent use.
Metadata
This refers to any data that is collected or automatically generated while you use Webfleet Solutions sites, products or services. In many cases metadata is collected or generated inherent to you using a computing device or inherent to transmitting data over computer networks, such as the internet. This data includes user interface and other device usage events, IP-addresses, unique device identifiers, WiFi and Bluetooth MAC addresses, cookies and records of computer activity.

Data we receive from others

We receive data from third parties that they have collected, under their responsibility and in accordance with their privacy policy, and shared with us. We use that data within the limits of what these third parties allow us to do with it while also adhering to our own privacy principles and policy. We receive real-time feeds of location, speed, sensors and other vehicle and device information from, for example, mobile phone users, business fleets and vehicles. We use this data only after we have made sure it cannot be linked back to you.

We also receive data from others about you when you have interacted with them, for example when you have visited their websites or used their mobile apps. This data can include IP-addresses, unique device identifiers, advertising identifiers, Wi-Fi and Bluetooth MAC addresses, cookies and other records of computer activity, as well as indications of your behaviour, interests and demographic.

On-line

Website

Our website offers you various features and services. It allows you to learn about our products and services. On our support section you can obtain support about our products. In order to improve our website, to present you with information we think is relevant to you and to detect malicious or fraudulent use, we also collect, aggregate and analyse information on how you use our website.

Identifying yourself

You can use our website without identifying yourself. However, some parts of the website require logging in with your Webfleet Solutions m account. For example the WEBFLEET platform requires you to log in to perform activities such as tracking vehicles in your fleet or sending orders to your drivers.

Online and marketing

We use your data to improve our understanding of Webfleet Solutions users and those who are not yet Webfleet Solutions users. We do this by first aggregating data from or about you, data from or about other Webfleet Solutions users and data from third parties, and then analyzing this data to derive insights about behaviour and demographics. These insights are used to improve our products, our website, and our marketing efforts, including online advertising.

The data we use is the data that you have provided via our website and when signing up for a Webfleet Solutions account. The data does not include any of the data collected and used by Webfleet Solutions while you are using Webfleet Solutions products or services, for example your location, navigation or workout data.

The data we use also includes IP-addresses, advertising identifiers, cookies and other records of computer activity, as well as indications of your behaviour, interests and demographic. We also use similar data that we receive from others, including YouTube, Facebook, LinkedIn and Google.

Our products and services

Webfleet Solutions services

If your vehicle is configured to connect to Webfleet Solutions services, it will collect information for the purposes of the WEBFLEET service, while the vehicle is in use in association with other equipment installed in the vehicle.

The following information is continuously collected: vehicle location, g-force/acceleration data and engine related data such as fuel consumption, valve positions, engine speed and odometer value. What information is collected specifically depends on the equipment installed in the vehicle.

The owner of the contract decides the purposes for which this information subsequently is used, who will have access and for how long the information is kept. Please refer to the owner of the contract for any additional information. Generally this will be the owner or lessee of the vehicle.

Webfleet Solutions uses Google Analytics 360 software to collect information about how you use the Webfleet Solutions software, sites and applications. The usage information that Webfleet Solutions collects does not contain location information or information that you have entered or uploaded. Webfleet Solutions has engaged into a contract with Google that limits your information for use only by Webfleet Solutions and not by Google for any other purpose, such as advertising.

Curfer

Your Webfleet Solutions equipment allows you to collect information from your car while you use it, to receive reports and feedback on your trips and driving behaviour. To provide you with reports and feedback the information is sent using the Webfleet Solutions CURFER smartphone app to Webfleet Solutions using the internet connection provided by your phone. The information is kept with your account as long as this account exists. If an internet connection is not available, the information is securely stored on your equipment to be uploaded later.

Your information is stored in the EU, governed by European data protection laws. Webfleet Solutions applies security methods based on industry standards to protect your information against unauthorised access, while stored and while being transmitted.

We promise not to give anyone else access to the information that we collect or use it for any other purpose, unless you give us your permission or when we are explicitly and lawfully ordered to do so following due legal process.

Other drivers of your vehicle

If you share your vehicle with other drivers when the equipment is plugged in, you are responsible to inform these drivers about the fact that driving and vehicle data is collected from the vehicle and that you have access to reports of this.

Information we collect

Your equipment and Webfleet Solutions CURFER app will collect:

Your equipment does not collect any location information or information related to a vehicle accident, nor is any of this information shared with Webfleet Solutions.

Information only available on your Smartphone

The equipment sends additional information to your smartphone while the app is running, such as a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and tank fuel level and more for displaying this information in the app. This detailed information is not stored on the smartphone nor send to Webfleet Solutions servers.

If you agree to allow the app to use location information, this is used to record the smartphone position when the vehicle is parked (engine switched off or smartphone moved out of reach of the equipment). Only the last position is stored, not a trace of your vehicle movement, and the location is never shared with Webfleet Solutions.

Your CURFER account

When you first use the Webfleet Solutions CURFER app, you need to create your personal account supplying an user name, your email address and a password. Webfleet Solutions advises you to keep your account details confidential and use a password you do not use elsewhere.

Your account is used to securely store the data collected by Webfleet Solutions CURFER on the Webfleet Solutions servers. We will use your email address occasionally to send information related to Webfleet Solutions CURFER or related products/services or if there are updates you need to be aware of to ensure you can use your product in a safe, reliable way, without interruption or if there is a legal requirement to contact you.

You can delete your CURFER account at any time using the smartphone app.

We will not share your CURFER account details with anyone else, unless explicitly and lawfully ordered to do so following due legal process.

When data is uploaded to our servers

The Smartphone app automatically uploads the data collected on the LINK 100 to Webfleet Solutions servers. Every time the vehicles’ engine is switched off, and there is a mobile data connection, the app reads all stored data from your LINK 100 and sends it to the Webfleet Solutions servers. This happens in the background, even if you are not actively using the application. If you like to prevent this from happening, you can disable mobile data usage for the app or use the ‘Logout’ function in the application.

Uses of your location

Although the LINK 100 itself cannot collect your location, nor any location information is shared with Webfleet Solutions, you should be aware that while you use your mobile phone to connect your LINK 100 to the internet, your mobile phone may run operating system software or other apps, or use communication networks, which collect, transmit or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your mobile operator and the vendors of your system and apps.

Webfleet Solutions MyCar app

To use the Webfleet Solutions MyCar app, a Webfleet Solutions LINK device needs to be present and active in your vehicle. The Webfleet Solutions LINK device continuously collects data from the vehicle to create reports and feedback on your trips, driving behaviour and the vehicle’s technical state. This vehicle data is combined with position information from the GPS sensor in the Webfleet Solutions LINK device and a timestamp, so all events and reporting can be matched with a location and time. To provide you with this feedback, the information is sent to Webfleet Solutions servers, using the data connection provided in the Webfleet Solutions LINK device. The data is stored at Webfleet Solutions related to an account under the control of the fleet manager. The fleet manager is the organization supporting your use of the vehicle or owning the vehicle, typically a leasing company, a car importer, dealer or manufacturer.

The Webfleet Solutions MyCar app continuously sends data to and retrieves data from the Webfleet Solutions servers if you allow it to use the internet connection of your smartphone. The Webfleet Solutions MyCar app will report and visualize the collected data in a graphical user interface on your smartphone.

Information the Webfleet Solutions LINK device and Webfleet Solutions MyCar app collects

Your Webfleet Solutions LINK device and Webfleet Solutions MyCar app will collect the following information:

How your data is used

The fleet manager has decided the various purposes for which the data collected from your vehicle and Webfleet Solutions MyCar app will be used, who will have access and for how long the information is kept. Please refer to the information provided to you by your fleet manager for this.

Other drivers of your vehicle

If you share your vehicle equipped with a Webfleet Solutions LINK device with other drivers, you are responsible for informing these drivers that driving and vehicle data is collected from the vehicle and that you and the fleet manager have access to reports about the information.

Information only available on your smartphone

The Webfleet Solutions LINK device sends additional information to your smartphone while the app is running, for example a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and tank fuel level and more, so this information can be displayed in the app. This detailed information is not stored on the smartphone.

Your Webfleet Solutions MyCar account

You will receive user credentials for the Webfleet Solutions MyCar app from the fleet manager. Webfleet Solutions advises you to do the following:

Your account is used to give you access to the data stored on the Webfleet Solutions servers. The information is kept with your account as long as this account exists or for as long as the fleet owner decides.

When data is uploaded to our servers

The Webfleet Solutions LINK device automatically uploads the collected data to Webfleet Solutions. This will happen frequently, typically every minute.

Uses of your location

Specific location privacy control settings are available to you in the Webfleet Solutions MyCar app to allow you to enable or disable various uses of location data. Please consult your fleet manager for specific information on this.

You should be aware that while you use your smartphone it might run operating system software or other apps, or use communication networks, which collect, transmit or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your mobile operator and the vendors of your system and apps.

Processing your data

Protecting your information

The information you upload is stored in the European Union and is subject to European data protection laws. Webfleet Solutions applies security methods based on industry standards, including technologies such as pseudo-anonymization, hashing and encryption to protect your information against unauthorized access, while stored and while being sent to and retrieved from the equipment.

Webfleet Solutions will not give anyone else access to your information or use it for any other purpose, unless explicitly and lawfully ordered to do so following due legal process. Please find more information about the Webfleet Solutions privacy and security measures on the following webpage: https://www.webfleet.com/en_gb/webfleet/legal/general-data-protection-regulation/.

Your rights

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data processed by Webfleet Solutions, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact Webfleet Solutions per the Contact Us section.

If Webfleet Solutions has collected your Personal Data with your consent, you can withdraw your consent at any time by contacting Webfleet Solutions per the Contact Us section. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

We will respond to your request consistent with applicable law.

You also have the right to lodge a complaint with your local data protection authority.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change. There may also be residual information that will remain within our databases and other records, which will not be removed.

Contact us

Contact information

If you think that your information is not being used for the purpose for which you have provided it to Webfleet Solutions or if you have questions or requests, you can contact Webfleet Solutions by writing to:

Webfleet Solutions B.V.
Attn. Data Protection Officer
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands

Or send an email to privacy@webfleet.com.

If you think that other recipients external to Webfleet Solutions are not using your information for the purpose for which you have provided it to them, please contact those other recipients.

If you are a government body or law enforcement authority

Please write to:

Webfleet Solutions B.V.
Attn. Security Officer / DPO
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands

Or sent an email to security@webfleet.com.

Emailing us

When you use email to communicate with Webfleet Solutions and its staff using an @Webfleet.com email address, you will exchange personal data. This includes the email addresses used, the content of the messages you send or receive and metadata related to the email exchange. Webfleet Solutions retains email data as long as the email box exists that is associated with the @Webfleet.com email address. Our staff will sometimes retain email exchanges or parts thereof for record keeping or archiving purposes. Webfleet Solutions deletes the email box of a Webfleet Solutions staff member within 3 months after termination of employment. Webfleet Solutions staff can also delete individual email messages in their email box. Separate from this, Webfleet Solutions retains a copy of all email messages for the establishment, exercise or defence of legal claims for at least 15 years.

Calling us

When you call Webfleet Solutions we will sometimes record the conversation either for staff education and instruction purposes or to record details related to sales transactions. In cases where we record calls, you will be notified in advance and you will be offered the possibility to opt-out. However if you opt-out, depending on circumstances, we may not be able to serve you. We will explain that to you in those applicable circumstances. Webfleet Solutions keeps recordings for a maximum period of 3 months for instruction purposes. We keep recordings that relate to sales transactions for a period of up to 10 years.

Visiting us

When you visit Webfleet Solutions, we will ask you to provide in our electronic visitor management system your contact information such as your name, the company or organisation you represent, an email address and who you are visiting within Webfleet Solutions. We will use the information you provide only in the context of your visit, which includes security and safety purposes. Visitor and visit data is deleted three months after your visit.