Our products and services
Processing your data
We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:
Webfleet Solutions is all about to help our customers to get closer to their drivers. Everything that we do is driven by this single, simple principle – because when you are closer to your drivers, everyone can make smarter decisions. So we can help you, sometimes we'll need to know some things about you. While we collect and use your data, we fully understand that you value your privacy.
We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:
We operate according to the privacy laws applicable in your country. Because we are rooted in Europe, European privacy laws also apply. These laws are considered to be the most extensive in the world. They offer a high level of protection to you by only allowing us to use your data when the strict conditions of these laws are met. Our company policy on privacy and processing of personal data reflects these laws and we apply this policy globally.
Personal Data: any information relating to an identified or identifiable natural person ('Data subject', user); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity;
Processing of Personal Data ‘processing': any operation or set of operations which is performed upon Personal Data, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
When you use our sites, our products and our services we collect data from you or about you. What data we exactly collect depends on what you use and how you use it. In general, there are 3 categories of data we collect and use:
We also receive data from others about you when you have interacted with them, for example when you have visited their websites or used their mobile apps. This data can include IP-addresses, unique device identifiers, advertising identifiers, Wi-Fi and Bluetooth MAC addresses, cookies and other records of computer activity, as well as indications of your behaviour, interests and demographic.
Our website offers you various features and services. It allows you to learn about our products and services. On our support section you can obtain support about our products. In order to improve our website, to present you with information we think is relevant to you and to detect malicious or fraudulent use, we also collect, aggregate and analyse information on how you use our website.
You can use our website without identifying yourself. However, some parts of the website require logging in with your Webfleet Solutions account. For example, the WEBFLEET platform requires you to log in to perform activities such as tracking vehicles in your fleet or sending orders to your drivers.
We use your data to improve our understanding of Webfleet Solutions users and those who are not yet Webfleet Solutions users. We do this by first aggregating data from or about you, data from or about other Webfleet Solutions users and data from third parties, and then analyzing this data to derive insights about behaviour and demographics. These insights are used to improve our products, our website, and our marketing efforts, including online advertising.
The data we use is the data that you have provided via our website and when signing up for a Webfleet Solutions account. The data does not include any of the data collected and used by Webfleet Solutions while you are using Webfleet Solutions products or services, for example your location, navigation or workout data.
The data we use also includes IP-addresses, advertising identifiers, cookies and other records of computer activity, as well as indications of your behaviour, interests and demographic. We also use similar data that we receive from others, including YouTube, Facebook, LinkedIn and Google.
If your vehicle is configured to connect to Webfleet Solutions services, it will collect information for the purposes of the WEBFLEET service, while the vehicle is in use in association with other equipment installed in the vehicle.
The following information is continuously collected: vehicle location, g-force/acceleration data and engine related data such as fuel consumption, valve positions, engine speed and odometer value. What information is collected specifically depends on the equipment installed in the vehicle.
The owner of the contract decides the purposes for which this information subsequently is used, who will have access and for how long the information is kept. Please refer to the owner of the contract for any additional information. Generally, this will be the owner or lessee of the vehicle.
Webfleet Solutions uses Google Analytics 360 software to collect information about how you use the Webfleet Solutions software, sites and applications. The usage information that Webfleet Solutions collects does not contain location information or information that you have entered or uploaded. Webfleet Solutions has engaged into a contract with Google that limits your information for use only by Webfleet Solutions and not by Google for any other purpose, such as advertising.
Your Webfleet Solutions equipment allows you to collect information from your car while you use it, to receive reports and feedback on your trips and driving behavior. To provide you with reports and feedback the information is sent using the Webfleet Solutions CURFER smartphone app to Webfleet Solutions using the internet connection provided by your phone. The information is kept with your account as long as this account exists. If an internet connection is not available, the information is securely stored on your equipment to be uploaded later.
Your information is stored in the EU, governed by European data protection laws. Webfleet Solutions applies security methods based on industry standards to protect your information against unauthorized access, while stored and while being transmitted.
We promise not to give anyone else access to the information that we collect or use it for any other purpose, unless you give us your permission or when we are explicitly and lawfully ordered to do so following due legal process.
If you share your vehicle with other drivers when the equipment is plugged in, you are responsible to inform these drivers about the fact that driving and vehicle data is collected from the vehicle and that you have access to reports of this.
Your equipment and Webfleet Solutions CURFER app will collect:
Your equipment does not collect any location information or information related to a vehicle accident, nor is any of this information shared with Webfleet Solutions.
The equipment sends additional information to your smartphone while the app is running, such as a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and tank fuel level and more for displaying this information in the app. This detailed information is not stored on the smartphone nor send to Webfleet Solutions servers.
If you agree to allow the app to use location information, this is used to record the smartphone position when the vehicle is parked (engine switched off or smartphone moved out of reach of the equipment). Only the last position is stored, not a trace of your vehicle movement, and the location is never shared with Webfleet Solutions.
When you first use the Webfleet Solutions CURFER app, you need to create your personal account supplying a user name, your email address and a password. Webfleet Solutions advises you to keep your account details confidential and use a password you do not use elsewhere.
Your account is used to securely store the data collected by Webfleet Solutions CURFER on the Webfleet Solutions servers. We will use your email address occasionally to send information related to Webfleet Solutions CURFER or related products/services or if there are updates you need to be aware of to ensure you can use your product in a safe, reliable way, without interruption or if there is a legal requirement to contact you.
You can delete your CURFER account at any time using the smartphone app.
We will not share your CURFER account details with anyone else, unless explicitly and lawfully ordered to do so following due legal process.
The Smartphone app automatically uploads the data collected on the LINK 100 to Webfleet Solutions servers. Every time the vehicles’ engine is switched off, and there is a mobile data connection, the app reads all stored data from your LINK 100 and sends it to the Webfleet Solutions servers. This happens in the background, even if you are not actively using the application. If you like to prevent this from happening, you can disable mobile data usage for the app or use the ‘Logout’ function in the application.
Although the LINK 100 itself cannot collect your location, nor any location information is shared with Webfleet Solutions, you should be aware that while you use your mobile phone to connect your LINK 100 to the internet, your mobile phone may run operating system software or other apps, or use communication networks, which collect, transmit or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your mobile operator and the vendors of your system and apps.
To use the Apps, a Webfleet Solutions LINK device needs to be present and active in your vehicle. The Webfleet Solutions LINK device continuously collects data from the vehicle to create reports and feedback on your trips, driving behavior and the vehicle’s technical state. This vehicle data is combined with position information from the GPS sensor in the Webfleet Solutions LINK device and a timestamp, so all events and reporting can be matched with a location and time. To provide you with this feedback, the information is sent to Webfleet Solutions servers, using the data connection provided in the Webfleet Solutions LINK device. The data is stored at Webfleet Solutions related to an account under the control of the fleet manager. The fleet manager of your company (or employer) is the organization supporting your use of the vehicle or is the owner of the vehicle, and can be typically (part of) a fleet management company, a leasing or rental company, a car importer, dealer or manufacturer.
The Apps continuously send data to and retrieve data from the Webfleet Solutions servers if you allow it to use the internet connection of your smartphone. The Apps will report and visualize the collected data in a graphical user interface on your smartphone.
Your Webfleet Solutions LINK device and the Apps will collect the following information:
The fleet manager has decided the various purposes for which the data collected from your vehicle and the Apps will be used, who will have access to it and for how long the information is kept. Please refer to the information provided to you by your fleet manager for this.
If you share your vehicle equipped with a Webfleet Solutions LINK device with other drivers, you are responsible for informing these drivers that driving and vehicle data is collected from the vehicle and that you and the fleet manager have access to reports about the information.
The Webfleet Solutions LINK device sends additional information to your smartphone while the Apps are running, for example a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and tank fuel level and more, so this information can be displayed in the Apps. This detailed information is not stored on the smartphone.
You will receive user credentials for the Apps from the fleet manager. Webfleet Solutions advises you to do the following:
Your account is used to give you access to the data stored on the Webfleet Solutions servers. The information is kept with your account as long as this account exists or for as long as the fleet manager decides.
The Webfleet Solutions LINK device automatically uploads the collected data to Webfleet Solutions. This will happen frequently, typically every minute.
Specific location privacy control settings are available to you in the Apps to allow you to enable or disable various uses of location data. Please consult your fleet manager for specific information on this.
You should be aware that while you use your smartphone it might run operating system software or other apps, or use communication networks, which collect, transmit or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your mobile operator and the vendors of your system and apps.
For users of the application MyCar, the fleet manager is the organization supporting your use of the vehicle or owning the vehicle, typically a leasing company, a car importer, dealer or manufacturer.
The information you upload is stored in the European Union and is subject to European data protection laws. Webfleet Solutions applies security methods based on industry standards, including technologies such as pseudo-anonymization, hashing and encryption to protect your information against unauthorized access, while stored and while being sent to and retrieved from the equipment.
Webfleet Solutions will not give anyone else access to your information or use it for any other purpose, unless explicitly and lawfully ordered to do so following due legal process. Please find more information about the Webfleet Solutions privacy and security measures on the following webpage: https://www.webfleet.com/en_gb/webfleet/legal/general-data-protection-regulation/.
If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data processed by Webfleet Solutions, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact Webfleet Solutions per the Contact Us section.
If Webfleet Solutions has collected your Personal Data with your consent, you can withdraw your consent at any time by contacting Webfleet Solutions per the Contact Us section. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
We will respond to your request consistent with applicable law.
You also have the right to lodge a complaint with your local data protection authority.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change. There may also be residual information that will remain within our databases and other records, which will not be removed.
If you think that your information is not being used for the purpose for which you have provided it to Webfleet Solutions or if you have questions or requests, you can contact Webfleet Solutions by writing to:Webfleet Solutions B.V.
Or send an email to firstname.lastname@example.org.
If you think that other recipients external to Webfleet Solutions are not using your information for the purpose for which you have provided it to them, please contact those other recipients.
Please write to:Webfleet Solutions B.V.
Or sent an email to email@example.com.
When you use email to communicate with Webfleet Solutions and its staff using an @Webfleet.com email address, you will exchange personal data. This includes the email addresses used, the content of the messages you send or receive and metadata related to the email exchange. Webfleet Solutions retains email data as long as the email box exists that is associated with the @Webfleet.com email address. Our staff will sometimes retain email exchanges or parts thereof for record keeping or archiving purposes. Webfleet Solutions deletes the email box of a Webfleet Solutions staff member within 3 months after termination of employment. Webfleet Solutions staff can also delete individual email messages in their email box. Separate from this, Webfleet Solutions retains a copy of all email messages for the establishment, exercise or defense of legal claims for at least 15 years.
When you call Webfleet Solutions we will sometimes record the conversation either for staff education and instruction purposes or to record details related to sales transactions. In cases where we record calls, you will be notified in advance and you will be offered the possibility to opt-out. However, if you opt-out, depending on circumstances, we may not be able to serve you. We will explain that to you in those applicable circumstances. Webfleet Solutions keeps recordings for a maximum period of 3 months for instruction purposes. We keep recordings that relate to sales transactions for a period of up to 10 years.
When you visit Webfleet Solutions, we will ask you to provide in our electronic visitor management system your contact information such as your name, the company or organization you represent, an email address and who you are visiting within Webfleet Solutions. We will use the information you provide only in the context of your visit, which includes security and safety purposes. Visitor and visit data are deleted three months after your visit.