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 TomTom Telematics is now Webfleet Solutions.

Privacy and Your Information

How we use your data

Our Principles

Webfleet Solutions is all about helping our customers get closer to their drivers. In order for us to help you, sometimes we'll need to know some things about you. While we collect and use your data, we fully understand that you value your privacy.

We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:

1. We will always keep you fully informed about your data
We make sure you understand which data from or about you we use, why we use it, how long we use it, and who can use it.
2. We enable you to remain in control of your data
We consider the data from or about you to be yours. We only use it for the purposes for which you have supplied it to us, or for which we collected it from you. You can opt out or opt in at any time using our websites.
3. We protect your data
Your data is yours. We keep it that way by protecting it as best as we reasonably can to prevent it from falling into the wrong hands.
4. General Data Protection Regulation (GDPR)
Webfleet Solutions is fully compliant with GDPR requirements, for further information regarding the privacy and security policies of Webfleet Solutions please visit our webpage at https://www.webfleet.com/en_gb/webfleet/legal/general-data-protection-regulation/.

General

Online

Our products and services

Processing your data

Contact us

General

Our Principles

Webfleet Solutions is all about helping our customers get closer to their drivers. Everything that we do is driven by this single, simple principle — because when you are closer to your drivers, everyone can make smarter decisions. In order for us to help you, sometimes we'll need to know some things about you. While we collect and use your data, we fully understand that you value your privacy.

We believe privacy is about freedom and being able to decide for yourself how your data is used and by whom. This is why we have established our Privacy Principles:

1. We will always keep you fully informed about your data
We make sure you understand which data from or about you we use, why we use it, how long we use it, and who can use it.
2. We enable you to remain in control of your data
We consider the data from or about you to be yours. We only use it for the purposes for which you have supplied it to us, or for which we collected it from you. You can opt out or opt in at any time using our software and websites.
3. We protect your data
Your data is yours. We keep it that way by protecting it as best as we reasonably can to prevent it from falling into the wrong hands.

Our ten promises to you

  1. We will tell you which data from or about you we use, why we use it, how long we use it, who else can use it, and where it is kept.
  2. We will only use your data for the purposes we have stated to you.
  3. We keep as little of your data as possible, and only for as long as we need it. When we no longer need data, we destroy it or we irreversibly anonymize it so that it is no longer linked to you.
  4. If we ask your permission to use your data for specific purposes, we also allow you to withdraw your permission.
  5. If we are unable to request your permission to collect and use your data and you don’t want us to do so, you can tell us and we will act accordingly.
  6. We will allow you to access and correct your data if it is linked to your WEBFLEET account.
  7. We will continue to protect your data against unauthorized access and accidental loss as best as we reasonably can.
  8. If we entered into a contract with others to use your information on our behalf, we will ensure they act in accordance with our policies.
  9. If we share your data with others, we will first ask you for permission unless there is a legal obligation that prohibits us from asking.
  10. We are open to any questions you may have about how we use your data and we will answer them.

Webfleet Solutions policy on privacy and processing of personal data

We operate according to the privacy laws applicable in your country. Because we are based in Europe, European privacy laws also apply. These laws are considered to be the most extensive in the world. They offer a high level of protection to you by only allowing us to use your data when the strict conditions of these laws are met. Our company policy on privacy and processing of personal data reflects these laws and we apply this policy globally.

Definitions

Personal Data: any information relating to an identified or identifiable natural person ('Data subject,' user); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity;

Processing of Personal Data 'processing': any operation or set of operations that is performed on Personal Data, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, or combination, blocking, erasure, or destruction.

  1. Webfleet Solutions will process Personal Data fairly and lawfully.
  2. Webfleet Solutions will collect Personal Data for specified, explicit, and legitimate purposes and will not further process Personal Data in a way incompatible with those purposes.
  3. Webfleet Solutions will ensure Personal Data is adequate, relevant, and not excessive in relation to the purposes for which it is collected and/or further processed.
  4. Webfleet Solutions will ensure Personal Data is accurate and, where necessary, kept up to date.
  5. Webfleet Solutions will keep Personal Data in a form which permits identification of its users for no longer than is necessary for the purposes for which the Personal Data was collected or for which it is further processed.
  6. Webfleet Solutions will process Personal Data only if:
    1. the user has explicitly provided their consent; or
    2. processing is necessary for the performance of a contract to which the user is party or in order to take steps at the request of the user prior to entering into a contract; or
    3. processing is necessary for compliance with a legal obligation to which Webfleet Solutions is subject; or
    4. processing is necessary for the purposes of the legitimate interests pursued by Webfleet Solutions, except where such interests are overridden by the interests for fundamental rights and freedoms of the user and in particular their right to privacy.
  7. Webfleet Solutions will avoid processing Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, labor-union membership, or Personal Data concerning health or sexual matters.
  8. Webfleet Solutions will avoid processing Personal Data related to persons under the age of 13.
  9. To ensure fair processing of Personal Data, Webfleet Solutions will inform its users of
    1. The purposes for processing;
    2. The categories of the Personal Data concerned;
    3. The categories of the recipients of the Personal Data;
    4. How to access and rectify their Personal Data.
  10. Webfleet Solutions implements appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of Personal Data over a network, and against all other unlawful forms of processing. Webfleet Solutions does so bearing in mind the state of the art and the cost of their implementation, ensuring a level of security appropriate to the risks represented by the processing and the nature of the Personal Data to be protected.
  11. In the event that processing is carried out on Webfleet Solutions’ behalf, Webfleet Solutions will choose a processor that provides sufficient guarantees with respect to the technical security measures and organizational measures governing the processing to be carried out, and that will ensure compliance with said measures. In these cases, Webfleet Solutions will ensure the processing is governed by a contract binding the processor to the controller and stipulating in particular that:
    1. The processor shall act only on instructions from Webfleet Solutions;
    2. The provisions of 10) are applied to the processor.
  12. In principle Webfleet Solutions will process Personal Data in the European Economic Area (EEA). In those cases where Personal Data is transferred or processed outside the EEA by Webfleet Solutions or on Webfleet Solutions’ behalf, Webfleet Solutions will ensure adequate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals, and with respect to exercising the corresponding rights by applying appropriate contractual clauses or other acceptable legally binding instruments.
  13. In the event that Webfleet Solutions stores information remotely, or gains access to (any) data already stored on a user's device, Webfleet Solutions will ensure that said user has provided their consent, having been supplied with clear and comprehensive information regarding the purposes for processing. This will not prevent Webfleet Solutions from undertaking any technical storage or access for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order for Webfleet Solutions to provide a service explicitly requested by the user.

Data we collect

We collect data from you or about you when you use our sites, our products, and our services. Precisely what data we collect depends on what you use and how you use it. In general, there are 3 categories of data we collect and use:

Data you provide
This is the data you enter yourself when using our sites, products, and services. This data includes, for example, your name, email address, the search terms you enter, your address and favorite locations, your phone number, any map errors reports and safety camera reports you enter, your size, weight, gender, age, etc.
Data collected via sensors
A lot of our products come equipped with one or more sensors or use the sensors of the devices they run on. Examples of sensors are GPS receivers, WiFi or Bluetooth receivers. These sensors, when activated, will collect data automatically. Depending on the purpose for which it was captured, this data, in combination with data that identifies you or your device, can be sent to Webfleet Solutions and others for subsequent use.
Metadata
This refers to any data that is collected or automatically generated while you use Webfleet Solutions sites, products, or services. In many cases metadata inherent to you is collected or generated using a computing device or is inherent to transmitting data over computer networks, such as the Internet. This data includes user interface and other device usage events, IP addresses, unique device identifiers, WiFi and Bluetooth MAC addresses, cookies, and records of computer activity.

Data we receive from others

We receive data from third parties that they have collected, under their responsibility and in accordance with their privacy policy, and shared with us. We use that data within the limits of what these third parties allow us to do with it while also adhering to our own privacy principles and policy. We receive real-time feeds of location, speed, sensors and other vehicle and device information from, for example, mobile phone users, business fleets and vehicles. We use this data only after we have made sure it cannot be linked back to you.

We also receive data from others about you when you have interacted with them, for example, when you have visited their websites or used their mobile apps. This data can include IP addresses, unique device identifiers, advertising identifiers, WiFi and Bluetooth MAC addresses, cookies, and other records of computer activity, as well as indicators of your behavior, interests, and demographic.

Online

Website

Our website offers you various features and services. It allows you to learn about our products and services. In our support section you can obtain support for our products. In order to improve our website and present you with information we think is relevant to you, and to detect malicious or fraudulent use, we also collect, aggregate, and analyze information on how you use our website.

Identifying yourself

You can use our website without identifying yourself. However, some parts of the website require that you log in with your Webfleet Solutions account. For example, the WEBFLEET platform requires you to log in to perform activities such as tracking vehicles in your fleet or sending orders to your drivers.

Online and marketing

We use your data to improve our understanding of Webfleet Solutions users and those who are not yet Webfleet Solutions users. We do this by first aggregating data from or about you, data from or about other Webfleet Solutions users, and data from third parties. We then analyzing this data to derive insights about behavior and demographics. These insights are used to improve our products, our website, and our marketing efforts, including online advertising.

The data we use is the data that you have provided via our website and when signing up for a Webfleet Solutions account. This data does not include any of the data collected and used by Webfleet Solutions while you are using Webfleet Solutions products or services, for example, your location, navigation, or workout data.

The data we use also includes IP addresses, advertising identifiers, cookies, and other records of computer activity, as well as indications of your behavior, interests, and demographic. We also use similar data that we receive from others, including YouTube, Facebook, LinkedIn, and Google.

Our products and services

Webfleet Solutions services

If your vehicle is configured to connect to Webfleet Solutions services, it will collect information for the purposes of the WEBFLEET service while the vehicle is in use, in association with other equipment installed in the vehicle.

The following information is continuously collected: vehicle location, g-force/acceleration data, and engine-related data such as fuel consumption, valve positions, engine speed, and mileometer value. What information is collected specifically depends on the equipment installed in the vehicle.

The owner of the contract decides the purposes for which this information is subsequently used, who will have access, and for how long the information is kept. Please refer to the owner of the contract for any additional information. This will generally be the owner or lessee of the vehicle.

Webfleet Solutions uses Google Analytics 360 software to collect information about how you use the Webfleet Solutions software, sites, and applications. The usage information that Webfleet Solutions collects does not contain location information or information that you have entered or uploaded. Webfleet Solutions has entered into a contract with Google that limits your information for use only by Webfleet Solutions and not by Google for any other purpose, such as advertising.

Curfer

Your Webfleet Solutions equipment allows you to collect information from your car while you use it to receive reports and feedback on your trips and driving behavior. To provide you with reports and feedback the information is sent using the Webfleet Solutions CURFER smartphone app to Webfleet Solutions using the Internet connection provided by your phone. The information is kept with your account as long as this account exists. If an Internet connection is not available, the information is securely stored on your equipment to be uploaded later.

Your information is stored in the European Union, governed by European data protection laws. Webfleet Solutions applies security methods based on industry standards to protect your information against unauthorized access while stored and while being transmitted.

We promise not to provide anyone else with access to the information that we collect or use it for any other purpose unless you provide us your permission or when we are explicitly and lawfully ordered to do so following due legal process.

Other drivers of your vehicle

If you share your vehicle with other drivers when the equipment is plugged in, you are responsible for informing these drivers about the fact that any driving and vehicle data is collected from the vehicle and that you have access to reports of this.

Information we collect

Your equipment and the Webfleet Solutions CURFER app will collect:

Your equipment does not collect any location information or information related to a vehicle accident, nor is any of this information shared with Webfleet Solutions.

Information only available on your Smartphone

The equipment sends additional information to your smartphone while the app is running, such as a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and fuel tank level, etc. in order to display this information in the app. This detailed information is not stored on the smartphone nor sent to Webfleet Solutions servers.

If you agree to allow the app to use location information, this is used to record the smartphone position when the vehicle is parked (engine off or the smartphone is moved out of reach of the equipment). Only the last position is stored, not a plot of your vehicle's movements, and the location is never shared with Webfleet Solutions.

Your CURFER account

When you first use the Webfleet Solutions CURFER app, you need to create your personal account including a user name, your email address, and a password. Webfleet Solutions advises you to keep your account details confidential and use a password you do not use elsewhere.

Your account is used to securely store the data collected by Webfleet Solutions CURFER on the Webfleet Solutions servers. We will use your email address to occasionally send information related to Webfleet Solutions CURFER or related products/services, or if there are updates you need to be aware of to ensure you can use your product in a safe, reliable way and without interruption, or if there is a legal requirement to contact you.

You can delete your CURFER account at any time using the smartphone app.

We will not share your CURFER account details with anyone else, unless explicitly and lawfully ordered to do so following due legal process.

When data is uploaded to our servers

The Smartphone app automatically uploads the data collected on the LINK 100 to Webfleet Solutions servers. Every time the vehicle’s engine is off and there is a mobile data connection, the app reads all stored data from your LINK 100 and sends it to the Webfleet Solutions servers. This happens in the background, even if you are not actively using the application. If you would like to prevent this from happening, you can disable mobile data usage for the app or use the ‘Logout’ function in the application.

Uses of your location

Although the LINK 100 itself cannot collect your location nor is any location information shared with Webfleet Solutions, you should be aware that while you use your mobile phone to connect your LINK 100 to the Internet, your mobile phone may run operating system software or other apps, or use communication networks, that collect, transmit, or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your wireless carrier and the vendors of your system and apps.

Webfleet Solutions MyCar app

To use the Webfleet Solutions MyCar app, a Webfleet Solutions LINK device needs to be present and active in your vehicle. The Webfleet Solutions LINK device continuously collects data from the vehicle to create reports and feedback on your trips, driving behavior, and the vehicle’s technical state. This vehicle data is combined with position information from the GPS sensor in the Webfleet Solutions LINK device as well as a timestamp so that all events and reporting can be matched with a location and time. To provide you with this feedback, the information is sent to Webfleet Solutions servers using the data connection provided in the Webfleet Solutions LINK device. The data is stored at Webfleet Solutions linked to an account under the control of the fleet manager. The fleet manager is the organization supporting your use of the vehicle or owning the vehicle, typically a leasing company, a car importer, dealer, or manufacturer.

The Webfleet Solutions MyCar app continuously sends data to and retrieves data from the Webfleet Solutions servers if you allow it to use your smartphone's Internet connection. The Webfleet Solutions MyCar app will report and visualize the collected data in a graphical user interface on your smartphone.

Information collected by the Webfleet Solutions LINK device and Webfleet Solutions MyCar app

Your Webfleet Solutions LINK device and Webfleet Solutions MyCar app will collect the following information:

How your data is used

The fleet manager has decided the various purposes for which the data collected from your vehicle and Webfleet Solutions MyCar app will be used, who will have access, and how long the information will be kept. Please refer to the relevant information provided to you by your fleet manager.

Other drivers of your vehicle

If you share your vehicle equipped with a Webfleet Solutions LINK device with other drivers, you are responsible for informing these drivers that driving and vehicle data is collected from the vehicle and that you and the fleet manager have access to reports about said information.

Information only available on your smartphone

The Webfleet Solutions LINK device sends additional information to your smartphone while the app is running, for example, a detailed real-time flow of parameters read from your vehicle, including speed, engine rpm, engine temperature, engine load and fuel tank level, etc., so that this information can be displayed in the app. This detailed information is not stored on the smartphone.

Your Webfleet Solutions MyCar account

You will receive user credentials for the Webfleet Solutions MyCar app from the fleet manager. Webfleet Solutions advises you to do the following:

Your account is used to provide you with access to the data stored on the Webfleet Solutions servers. The information is kept with your account as long as this account exists or for as long as the fleet owner decides.

When data is uploaded to our servers

The Webfleet Solutions LINK device automatically uploads the collected data to Webfleet Solutions. This will happen frequently, typically every minute.

Uses of your location

Specific location privacy control settings are available to you in the Webfleet Solutions MyCar app to allow you to enable or disable various uses of location data. Please consult with your fleet manager for specific information on this.

You should be aware that while you use your smartphone it might run operating system software or other apps, or use communication networks, that collect, transmit, or store personal and location information. Webfleet Solutions has no influence over this. For more details refer to the information and settings provided by your wireless carrier and the vendors of your system and apps.

Processing your data

Protecting your information

The information you upload is stored in the European Union and is subject to European data protection laws. Webfleet Solutions applies security methods based on industry standards, including technologies such as pseudo-anonymization, hashing and encryption to protect your information against unauthorized access while stored and while being sent to and retrieved from the equipment.

Webfleet Solutions will not provide anyone else with access to your information or use it for any other purpose, unless explicitly and lawfully ordered to do so following due legal process. You can find more information about the Webfleet Solutions privacy and security measures on the following webpage: https://www.webfleet.com/en_us/webfleet/legal/general-data-protection-regulation/.

Your rights

If you would like to submit a request to access, rectify, erase, restrict, or object to the processing of Personal Data processed by Webfleet Solutions, or if you would like to submit a request to receive an electronic copy of your Personal Data for the purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact Webfleet Solutions via the Contact Us section.

If Webfleet Solutions has collected your Personal Data with your consent, you can withdraw your consent at any time by contacting Webfleet Solutions via the Contact Us section. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

We will respond to your request as consistent with applicable law.

You also have the right to lodge a complaint with your local data protection authority.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change. There may also be residual information that will remain within our databases and other records which will not be removed.

Contact us

Contact information

If you think that your information is not being used for the purpose for which you have provided it to Webfleet Solutions, or if you have questions or requests, you can contact Webfleet Solutions by writing to:

Webfleet Solutions B.V.
Attn. Data Protection Officer
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands

Or send an email to privacy@webfleet.com.

If you think that other recipients external to Webfleet Solutions are not using your information for the purpose for which you have provided it to them, please contact those other recipients.

If you are a government body or law enforcement authority

Please write to:

Webfleet Solutions B.V.
Attn. Security Officer/DPO
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands

Or sent an email to security@webfleet.com.

Emailing us

When you use email to communicate with Webfleet Solutions and its staff using an @Webfleet.com email address, you will exchange personal data. This includes the email addresses used, the content of the messages you send or receive, and metadata related to the email exchange. Webfleet Solutions retains email data as long as the email inbox associated with the @Webfleet.com email address exists. Our staff will sometimes retain email exchanges or parts thereof for recordkeeping or archiving purposes. Webfleet Solutions deletes the email inbox of a Webfleet Solutions staff member within 3 months after termination of their employment. Webfleet Solutions staff can also delete individual email messages in their email inbox. Separate from this, Webfleet Solutions retains a copy of all email messages to establish, exercise, or for defense against legal claims for at least 15 years.

Calling us

When you call Webfleet Solutions we will sometimes record the conversation either for staff education and instruction purposes or to record details related to sales transactions. In cases where we record calls, you will be notified in advance and you will be offered the possibility to opt out. However if you opt out, depending on circumstances, we may not be able to serve you. We will explain that to you in those applicable circumstances. Webfleet Solutions keeps recordings for a maximum period of 3 months for instruction purposes. We keep recordings that relate to sales transactions for a period of up to 10 years.

Visiting us

When you visit Webfleet Solutions, we will ask you to provide in our electronic visitor management system your contact information, such as your name, the company or organization you represent, an email address and whom you are visiting within Webfleet Solutions. We will use the information you provide only in the context of your visit, which includes security and safety purposes. Visitor and visit data is deleted three months after your visit.