Webfleet is helping support the safety and wellbeing of Telent’s field engineers.

The Company

The Company

Telent is a leading technology company delivering mission-critical communication networks and operational systems for the nation’s digital infrastructure.

The company has more than 3,000 people working across various industry sectors, including transport, emergency services, higher education and the public sector.

The Challenge

The Challenge

Telent originally leveraged telematics to help deliver field service efficiency and ensure the company met its Working Time Directive requirements.

More recently, the company has looked to the technology to support the mental health and wellbeing of field engineers and to assist the transition to fleet electrification.

The move forms part of a companywide mental health and wellbeing strategy. Line managers already receive training on recognising and addressing staff mental health issues, while employees are provided with dedicated resources to help them take more responsibility for self-care.

The Solution

The Solution

The introduction of Webfleet, Webfleet’ fleet management platform, reduced the time taken to allocate jobs to the right teams by 80 per cent, from 75 to 15 minutes. It also enabled Telent to give customers more accurate ETAs and meet strict SLAs.

Webfleet is now used across more than 1,000 vehicles and the system’s driver behaviour data has been integral to the company’s Driver Safety Programme.

Telent found the perfect fleet management solution with these components1:

Track real-time vehicle location & driving behaviour.
PRO Driver Terminals help your drivers avoid traffic and arrive on time. They also feature job workflow management, working hour regis­tration and much more.

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1 It is possible that the device the customer uses has been phased out and has now been replaced by its successor

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