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July 29, 2019 by Joan de Haene Godefroy
It is fair to say that the term ‘big data’ is often misused. When applied to fleet data, however, it’s perfectly apt. Taking telematics as an example, SaaS solutions such as WEBFLEET will process millions of data probes along with hundreds of thousands of messages and GPS positions every single working day. Complex data sets […]
June 14, 2019 by Joan de Haene Godefroy
If you use vehicles to deliver your products or services, route planning is essential. Intelligent route planning has several key benefits. It keeps your customers happy as you arrive on time. It keeps your drivers and vehicles safe. And it helps you keep fuel costs under control. In recent TomTom Telematics research, however, 53% of decision-makers […]
January 6, 2016 by Matthew Gunzenhaeuser
Is reporting important? Routing, dispatching, and communicating with your drivers are major components of the fleet management function – and the key criteria for many when purchasing a telematics, dispatch or business software system. But reporting capabilities can be equally important – and should be one of your main benchmarks when evaluating your technology strategy. […]
November 17, 2015 by Matthew Gunzenhaeuser
A study conducted by the Customer Contact Council has determined that customer loyalty is driven less by delight with your product or service, and more by how easy you can make the customer experience. In the services business, especially, inefficient fleet management practices can have an extremely negative effect on your clientele. Late arrivals, extremely […]